SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,689 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used S/C for many years and this was the most poor year bar far. It has taken well over a month to process. I paid the amount required to complete with in 20 days and it took a month. My S/C expired without having any contact from S/C. I had to call up twice to find out what was happening. This is very frustrating and unusual from my previous experience. I think it’s been very poor and clearly you want customer to pay the extra £85 to speed up the process. If this is so then you should charge the correct amount for the service in the first place. Very frustrating!”

Helpful Report

Posted 1 year ago

Hi Audio Visual One Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 3 months ago

“Very proffesional service, fully supportive and always on hand to assist”

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Posted 1 year ago

“I felt once I spoke with the pople at Safe contractor , they help clarify and resolve all elments of the process which assisted me no end.”

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Posted 1 year ago

“Great response and help from your team”

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Posted 1 year ago

“Of all the HSE portals, I have to manage, SafeContractor is by far the slowest, when login on, I generally go for a cup of tea, have breakfast by this time the system has logged me on. When going from section to section, it is still very slow, which has been the case for many years. It might be worth consulting with your portal service provider so as to speed things up?”

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Posted 1 year ago

“Very helpful, assisted me when required.”

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Posted 1 year ago

“The website is very slow. Staff weren't particualry helpful The questions below aren;t relvant!”

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Posted 1 year ago

“It's quite time consuming to be honest, but then I suppose it should be, after all it's not worth having if it's easy. I'm disappointed not to have received an up to date logo for our website, nor one for Sustainability Accrediation Silver Award, as that would be good to put on our company paperwork and website, but I understand that it's going to be a necessary part of the SafeContractor accreditation in future so no additional logo is deemed to be required but I still think it's a missed opportunity for positive marketing.”

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Posted 1 year ago

“when you receive help, they are usually helpful, but you only receive help if you wait 20 days or 5 days etc or PAY for a speeded up service”

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Posted 1 year ago

“Auditor/ Advisor was very supportive & helpful.”

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Posted 1 year ago

“I found this year that Safecontractor was slow to respond to any emails and took a very long time to process my renewal. Last year I got a safecontractor card, nothing this year. Also last year I got a proper certificate, this year nothing. Not great for the cost.”

Helpful Report

Posted 1 year ago

“Always very slow to actually accredited the qualification to the point our ceritification expires before we are recertified. My emails were also ignored and I ended up having to seek a contact out via linkedin to resolve.”

Helpful Report

Posted 1 year ago

Hi MEMS Power Generation Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 3 months ago

“We submitted our application at the end of February and heard nothing till the final day that Alcumus must respond ( this has happened before they try and leave it to encourage you to use the enhanced service and pay more. We left it knowing they would contact us ) None of our suppliers noticed that it hadnt renewed which makes us question why we even need it. Once we were given an assessor it took 11 days not the promised 5. This is a money making machine . Dont use them unless you absolutely have to”

Helpful Report

Posted 1 year ago

Hi AM Packaging Ltd t/a AMP-Rose, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 3 months ago

“Take way too long if there are any queries, and then when they do ask for more answers once you have sent them off they come back with some different ones! Taken nearly 3 months this year!!”

Helpful Report

Posted 1 year ago

Hi GW Finch Builders Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 3 months ago

“Very long drawn out process speaking to far too many people.”

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Posted 1 year ago

“Too slow You are the only SSIP provider I know that has a 45-day turnaround, especially as you are only issuing your certificates on the back of someone elses, and they have done the all the hard work auditing for you. And you are the only one that charges an upgrade fee to have the audit completed faster.”

Helpful Report

Posted 1 year ago

Hi Liebherr - Great Britain Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 3 months ago

“Efficient process and people were friendly and easy to deal with.”

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Posted 1 year ago

“Well done”

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Posted 1 year ago

“Everything looks amazing :)”

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Posted 1 year ago

“Unfortunately we have to deal with them.”

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Posted 1 year ago

SafeContractor is rated 4.3 based on 2,689 reviews