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SafeContractor Reviews

4.3 Rating 2,704 Reviews
81 %
of reviewers recommend SafeContractor
4.3
Based on 2,704 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 55%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
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8
Anonymous
Anonymous  // 01/01/2019
Ok - bit too slow to process
Helpful Report
Posted 3 years ago
Additional help was offered when complying with all sections generally very good will know more for next year should be smoother so overall good
Helpful Report
Posted 3 years ago
Thank you so much for your feedback! Glad you had a positive experience with us!
Posted 3 years ago
Great service & helped to complete the Accreditation
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Posted 3 years ago
Overall experience was good. The only slight issue I have had is the delay in the accreditation team coming back to you after they have requested further information/evidence on various questions. Once this information was provided we had no response and had to chase for an update.
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Posted 3 years ago
Process of re-certification is relatively easy to complete
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Posted 3 years ago
This year was more time consuming due to a change in procedures, but all good.
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Posted 3 years ago
The process was easy
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Posted 3 years ago
I found the process tedious, when you provide information for initial review and the reviewer comes back to ask for the information you've already provided, and states that it's unacceptable as the company name is not in full, yet it was submitted via the portal under the clients membership number and name. This to me demonstrates box ticking and lack of ability to read and understand what has been provided. Secondly comprehensive RAMS were provided for a task, to be told they were inadequate and not detailed enough, an 8 step process for the plugging in of a telephone line is more than enough. Then we move onto the auditor who proceeds to ask for different information about something which has already been provided and discussed with the initial reviewer. From the outside, it appears that the initial reviewers do not talk or communicate or summarise any conversations with the applicant, to the auditor. Both persons were very pleasant and I'm pleased we received the accreditation, but really, the process could be much slicker
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Posted 3 years ago
Very thorough and professionally managed through the whole process
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Posted 3 years ago
Good help from jack
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Posted 3 years ago
Positives - All the staff I have dealt with have been really helpful and friendly. They are quick to respond and knowledgeable. The questionnaires are well written and easy to follow, giving examples of what documents would be accepted makes the process a lot easier Negatives - Questionnaires only available 4 weeks before the end of accreditation is due for renewal which is how long it takes to be processed, leaving no room for error. I understand that this is to try to get people to pay for an express service, but it's a bit cheeky. Side note, below question "How quick did the company reply to your queries?", my answer would be 2 days but there is not an option!
Helpful Report
Posted 3 years ago
Hi RPS Electrical Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor
Posted 4 months ago
Really happy with service after a few starting issues special thanks to Wayne and Katie whom helped me through.
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Posted 3 years ago
Very good support and assistance when supplying information
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Posted 3 years ago
Only issue was that we sent off questionnaire on the very first day that we were able to submit ie, 30 Days before but we still had not been audited until after our cert had expired which made carrying on working on sites difficult as we needed a cert in date to continue with our business
Helpful Report
Posted 3 years ago
Hi DB Engineers Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor
Posted 4 months ago
Service was good , i struggle with computers and they were helpful
Helpful Report
Posted 3 years ago
Thank you for your feedback, we are happy to hear this! Also, congratulations on your accreditation!
Posted 3 years ago
A reasonably easy process as we already had most of the processes and documentation in hand. Membership was dictated by one of our customers to continue working with them. We are hoping to expand our client base on the back of this accreditation.
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Posted 3 years ago
Very helpful team from the start - whenever I needed some additional advice I was given very helpful guidance.. with a smile. Thanks
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Posted 3 years ago
Took a little longer to complete than normal but a very helpful team
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Posted 3 years ago
A bit fussy but generally not too bad
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Posted 3 years ago
Despite paying for and submitting my application before the expiry date of my existing certificate, I was somewhat taken aback at the notion the necessary checks pertaining to the submission would take 25 days to accomplish. I then received a sales call from Alcumus citing that for £135, the same process could be achieved in 48 hours! Upselling, or what? Twice during the intervening period, I was asked to provide further evidence to support the application. So I sent the same data - which was accepted. Moreover, questions 3 to 6 below refer to a "delivery". Delivery of what? To what does this refer? Last question in this review: Photo or video. What is that all about? Photo or video what?
Helpful Report
Posted 3 years ago
SafeContractor is rated 4.3 based on 2,704 reviews