SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Anonymous

Anonymous // 01/01/2019

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“I founs the customer service most helpful and my account manager made the process very easy.”

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Posted 9 months ago

“Easy to use, very helpful”

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Posted 9 months ago

“Excellent support and great communication as usual. Thank you so much.”

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Posted 10 months ago

“The process was rigorous, as it should be, and served to both reinforce and improve upon our health and safety for the company and the health and welfare of the staff and the resultant surety to our customers that we are proactive within this sphere of business. Very helpful and supportive staff, a particular credit goes to Anthena Cowley who 'went the extra mile' to ensure that we received accreditation in a timely manner. She is an exemplar for your organisation.”

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Posted 10 months ago

“i feel the process always takes too long and you try to make firms pay more to get assessments done quicker”

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Posted 10 months ago

Hi Touch-Less Hygiene UK Ltd t/a Sanondaf UK, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. Although this does not change the response time of the standard package, this will hopefully allow extra time for the audit to take place ensuring a smoother process for coming years. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Very long winded process. 1st Auditor (pre-audit stage) stated audit was now with the final audit team, but it turned out it wasn't and ended up with numerous calls from me, with eventually asking for a new auditor. I submitted this 30 days before the expiry date and ended up receiving the certificate a month after this date! Shocking experience this time around. No communication.”

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Posted 10 months ago

“Easy to follow process with good customer support offered”

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Posted 10 months ago

“Good easy to understand process”

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Posted 10 months ago

“A good process and plenty of help with any issues. Nowhere near as bad as I thought it would be getting this accreditation Thanks”

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Posted 10 months ago

“Communication throught the PQQ process was easy from the outset.”

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Posted 10 months ago

“Quite a lot of supplementary information required considering that we already had ISO and an SSIP.”

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Posted 10 months ago

Thank you for your review, and congratulations on being SafeContractor Approved for another year. Reviewing your account, I see that you have completed the Deemed to Satisfy process. This means your questionnaire was shortened because you have an SSIP with another provider. While this streamlines the SafeContractor process, we still require some risk profile questions tailored to your business work activities. I hope that the above information is helpful. If you require any further information about this please do not hesitate to get in touch. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/

Posted 9 months ago

“The accreditation process is very slow. You are now given time to complete the questions asked before submitting but its often the case that your accreditation runs out before its renewed which isn't helpful when your clients expect it to be in date. Contacting SC doesn't speed things up either and i'm often left frustrated with the lack of urgency. There is a 'fast track' option for an extra financial burden which we're unwilling to pay as we feel that there's sufficient time from submitting to being accreditated.”

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Posted 10 months ago

Thank you for leaving us a review and congratulations in becoming SafeContractor Approved for another year. Thank you for sharing your concerns regarding the accreditation process. We advise our customers to choose the package that best suits their business needs, some are willing to experience a longer wait time as their business may not require an approval to be active all year around, whereas others need a quicker response and need to make sure that their certificate stays in date. While I appreciate your frustrations, having reviewed your account I can see that you have received the appropriate service for the package that you are on. We are actively working on how we can improve customer experience regarding our package timeframes. One of these updates is to change the length of the submission window before expiry. I am confident that upon next year's approval journey you will have a much more positive experience, as we hope to increase the submission window. Rhys - Senior Customer Care Advisor

Posted 9 months ago

“In the past we have experienced good communication and turn around time in the annual accreditation process. This year, however, was very diferent. Despite having all our paperwork in order and submitting in quick time, it turned out to be a long and painful process. Different auditors asking for documents that we had already uploaded wasn't encouraging and as time went on the more unorganised the transaction became. An unexpected and disappointing service I'm sorry to say.”

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Posted 10 months ago

“It is well presented with great support from the team if needed.”

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Posted 10 months ago

“Not worked here for over 4 yrs .”

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Posted 10 months ago

“The process was straightforward withe excellent and very prompt responses and support from the accreditation team.”

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Posted 10 months ago

“Plenty of help available. Superb service”

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Posted 10 months ago

“Very good. Only complaint would be that possibly remind contractors about ensuring their company logo is on all paperwork submitted. Saves time.”

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Posted 10 months ago

“Not a good experience as every year they keep changing our membership to express without our request and when questioning this I was told that they would change it next year as it has already been paid. I explained that I did not request the express and was told that I must of requested this. I expalined to Stephen Doobay that this has happened in the past and I have never requested this. Stephen looked back on our file and confirmed that I had raised this concern before and agreed to refund the difference. I have sent several emails to stephen requesting the paperwork to which he has ignored and never responded. I called safecontractors and am now in contract with Jessica Parfitt who emailed stephen to contact me again no reply. Jessica said that she will now look into the refund and credit note. I was also chased several times about 8 weeks before our accreditation ran out for payment. Not good practice.”

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Posted 10 months ago

“Very possitive polite and professional. highly recommended.”

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Posted 10 months ago

SafeContractor is rated 4.3 based on 2,688 reviews