SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.28

4.3 Rating 2,634 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite a lot of supplementary information required considering that we already had ISO and an SSIP.”

Helpful Report

Posted 6 months ago

Thank you for your review, and congratulations on being SafeContractor Approved for another year. Reviewing your account, I see that you have completed the Deemed to Satisfy process. This means your questionnaire was shortened because you have an SSIP with another provider. While this streamlines the SafeContractor process, we still require some risk profile questions tailored to your business work activities. I hope that the above information is helpful. If you require any further information about this please do not hesitate to get in touch. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/

Posted 5 months ago

“The accreditation process is very slow. You are now given time to complete the questions asked before submitting but its often the case that your accreditation runs out before its renewed which isn't helpful when your clients expect it to be in date. Contacting SC doesn't speed things up either and i'm often left frustrated with the lack of urgency. There is a 'fast track' option for an extra financial burden which we're unwilling to pay as we feel that there's sufficient time from submitting to being accreditated.”

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Posted 6 months ago

Thank you for leaving us a review and congratulations in becoming SafeContractor Approved for another year. Thank you for sharing your concerns regarding the accreditation process. We advise our customers to choose the package that best suits their business needs, some are willing to experience a longer wait time as their business may not require an approval to be active all year around, whereas others need a quicker response and need to make sure that their certificate stays in date. While I appreciate your frustrations, having reviewed your account I can see that you have received the appropriate service for the package that you are on. We are actively working on how we can improve customer experience regarding our package timeframes. One of these updates is to change the length of the submission window before expiry. I am confident that upon next year's approval journey you will have a much more positive experience, as we hope to increase the submission window. Rhys - Senior Customer Care Advisor

Posted 5 months ago

“In the past we have experienced good communication and turn around time in the annual accreditation process. This year, however, was very diferent. Despite having all our paperwork in order and submitting in quick time, it turned out to be a long and painful process. Different auditors asking for documents that we had already uploaded wasn't encouraging and as time went on the more unorganised the transaction became. An unexpected and disappointing service I'm sorry to say.”

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Posted 6 months ago

“It is well presented with great support from the team if needed.”

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Posted 6 months ago

“Not worked here for over 4 yrs .”

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Posted 6 months ago

“The process was straightforward withe excellent and very prompt responses and support from the accreditation team.”

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Posted 6 months ago

“Plenty of help available. Superb service”

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Posted 6 months ago

“Very good. Only complaint would be that possibly remind contractors about ensuring their company logo is on all paperwork submitted. Saves time.”

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Posted 6 months ago

“Not a good experience as every year they keep changing our membership to express without our request and when questioning this I was told that they would change it next year as it has already been paid. I explained that I did not request the express and was told that I must of requested this. I expalined to Stephen Doobay that this has happened in the past and I have never requested this. Stephen looked back on our file and confirmed that I had raised this concern before and agreed to refund the difference. I have sent several emails to stephen requesting the paperwork to which he has ignored and never responded. I called safecontractors and am now in contract with Jessica Parfitt who emailed stephen to contact me again no reply. Jessica said that she will now look into the refund and credit note. I was also chased several times about 8 weeks before our accreditation ran out for payment. Not good practice.”

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Posted 6 months ago

“Very possitive polite and professional. highly recommended.”

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Posted 6 months ago

“straight forward”

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Posted 6 months ago

“An email from one of your Customer Care Advisors to another colleague sent to me by mistake ending in the following "would it be possible for yourself to reach out to Joanne ASAP just because I feel as though she could be one to start raising a complaint about the process" A very non apologetic reply when i responded asking him to clarify what he meant "As you would have thought, the email below was meant for Thomas, which by mistake I sent yourself. Within a minute after I accidentally sent that, I sent an email to Thomas asking if he could reach out ASAP, if he doesn’t pick it up this morning then I will forward it onto the management of the Technical support team. I do understand your frustrations completely as I did see that your H&S policy was dated within the last 12 months, which Thomas will be able to discuss with yourself. Had the query at hand just been to do with support in general with the questionnaire/documentation, then it is more than likely that I would have been able to help you or if not, put you through to a member of our technical support team to help you through the completion. Because in this situation Thomas has already made comments and requested additional information, therefore I am unable to answer on his behalf and wouldn’t want to lead you down the wrong path at all, which is why I have contacted Thomas to reach out to yourself. As regard to the line about the possibility of you complaining, I mentioned this as it tends to usually get the ball rolling a bit quicker if that word is used, and of course we wouldn’t want to cause yourself to raise a complaint as it would mean you have had a bad experience, so I am just trying to turn that around for yourself. Your understanding would be much appreciated, and like I said, I will raise this further if Thomas does not contact me this morning" Not impressed with being spoken to like this”

Helpful Report

Posted 6 months ago

Hi Joanne, One of our team leaders will be reaching out to discuss your experience and discuss remedial steps ASAP. Please accept my sincere apologies for the service you've received. This is inexcusable behaviour as our customers queries and feedback deserve to be heard and resolved without prejudice. Your initial query was handled by one of our Customer Care Apprentices. While they receive the same training as any fully fledged member of our team it appears to be that inexperience has shown in this instance and further support is required as this falls far below the standards we would expect. We will be in touch in due course. With apologies, Tom Parry Customer Care Manager

Posted 5 months ago

“We are delighted to share our positive experience with the SafeContractor accreditation process. Achieving this accreditation for the second consecutive year has been incredibly beneficial for our business. The process itself was thorough and well-structured, ensuring that our health and safety practices meet the highest standards.The accreditation has not only enhanced our internal safety protocols but also strengthened our credibility with clients, providing us with a competitive edge in the market. It has streamlined our operations by reducing incidents and improving efficiency. Overall, the SafeContractor accreditation has been a valuable asset, reinforcing our commitment to excellence in health and safety.”

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Posted 6 months ago

“It was the worst accreditation process we have ever had due to response times. Unfortunately, they are forcing their customers to pay extra for being audited quickly by auditing the company in two months without any feedback.”

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Posted 6 months ago

“We submiited our submission on the 3rd April and following a phone call on the 14th May - it then got reviewed by an auditor. We are extremely disppointed with the turn around time - please note we did NOT need to provide any further information. Other SSIP accreditations can turn things around in just a few days and we now recommed them due to your protracted audit review timings! All you want is extra money through 'Express' upselling!!”

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Posted 6 months ago

“Excellent help throughout the process to gain the award (Alex)”

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Posted 6 months ago

“It was more difficult then previous as the company had changed its trading name. But SafeContractor were very understanding and allowed me to complete new paperwork to cover these changes.”

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Posted 6 months ago

“The auditor for my accrediatation was very helpful and presented feedback to assist with future audits.”

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Posted 6 months ago

“We went for the prestige package and I found the whole process very professionally handled.”

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Posted 6 months ago

“Excellent service and quick to respond to queries throughout the process.”

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Posted 6 months ago

SafeContractor is rated 4.3 based on 2,634 reviews