SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,683 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,683 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Team was helpfull. However we are not pleased with the requirement of having so many badges/ accreditations that provides the one and only SSIP scheme approval. It's a waste of money and our time.”

Helpful Report

Posted 7 months ago

“Very helpful assessors and clear on what they needed from us.”

Helpful Report

Posted 7 months ago

“From the first moment we signed up, the customer service and endless patience of the Technicians was gracious and much appreciated. Every question asked was patiently answered by both emails and realised people answering the phone when I rang with a query. Organised, thorough and helpful describes my experience.”

Helpful Report

Posted 8 months ago

“From the pre-audit through tto the main audit, the SafeContractor staff were very helpful and informative. This meant our audit process was completed within a few days.”

Helpful Report

Posted 8 months ago

“Good, reliable advice from the pre-audit and audit team which gave the impression that they really know what the company is about.”

Helpful Report

Posted 8 months ago

“Last renewal has been a little bit long. We have been required for attaching documents and evidence for our OHSMS, which has been also certified by an International Standard ISO 45001:2018 recently, for giving compliance for our commintment with the essentials HS requirements by at least two auditors. The last renewal has not been gotten with for an annual period. It has been more than a year for getting it. Perhaps for being attended in the audit process for more than one auditor, Procon Systems, S. A. has not gottenthe renewal annually, as we need for our activity as a Engineering company. Sometimes, the same documents for giving evidence has been required more than one time. It has caused the delay on being attended by auditor, more over in case there are more than one carrying out our renewal process. We will be very gratefull if the renewal is gotten with an annual period of time, being attended by one only auditor. Thank you so much in advance, and for your co-operation.”

SafeContractor 5 star review on 24th July 2024

Helpful Report

Posted 8 months ago

“Thorough, in depth, but well explained by Safe Contractor staff and achievable with a committed H&S manager.”

Helpful Report

Posted 8 months ago

“Very professional and efficient. It's so refreshing to be able to ring a company and speak to a helpful human!”

Helpful Report

Posted 8 months ago

“Process takes way too long. It took you almost 20 working days to look at the submission. I am then told you needed a little more information that then pushed the audit back more days. It then went before an auditor and passed ok. I work with CHAS, Constructionline, RISQS, Achilles and Acclaim remotely. You are the only Company who have these time frames! I understand if I want it done quicker then I have to upgrade our package, but why would I when other accreditations offer a better service without having to pay the extra. We will look next year whether other accreditations are accepted by our Clients, I have already been told by those I've spoken to that they will accept other accreditations.”

Helpful Report

Posted 8 months ago

Good afternoon Alpha Electronics Southern Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays, You can complete your questionnaire all year round and then submit 30 days before expiry. I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to talk you through how to get the most out of your accreditation. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte Gibbs Senior Customer Care Advisor

Posted 8 months ago

“The lady who helped us was very helpful with us getting the last pieces of information in. The portal is easy to use.”

Helpful Report

Posted 8 months ago

“This year was very smooth. Unclear what we receive for the cost as all documents uploaded by myself. Would appreciate a breakdown of the fees.”

Helpful Report

Posted 8 months ago

“this was my first time dealing with accreditation. went quite smoothly and the team were very helpful.”

Helpful Report

Posted 8 months ago

“I had the pleasure of dealing with Derek King who was so helpful. He made the process so easy and helped out with any problems I had”

Helpful Report

Posted 8 months ago

“Auditing process was very slow and no update during this stage.”

Helpful Report

Posted 8 months ago

Good Morning Top Shine Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you didn't have the necessary contact to go through the approval. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. Reviewing your account I can see that we communicated a lot via email asking for some additional information, thank you for working with us in getting these documents to us so that we could complete our checks. In the meantime, in addition to gaining your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 8 months ago

“Everyone we dealt with was pleasant & helpful & the whole process was done efficiently.”

Helpful Report

Posted 8 months ago

“I think you should allow companies to pay once accredited. At the moment there is no incentive for Alcumus to process the accreditation quickly, payment has been made, but the membership is not running. This works in favour of Alcumus but not for your clients”

Helpful Report

Posted 8 months ago

“The best auditors to work with, so helpful no pressure on upselling. Highly recommended, they seem to be in business for excellence and making a difference and not a money making machine, like all the other platforms.”

SafeContractor 5 star review on 18th July 2024

Helpful Report

Posted 8 months ago

“i found the process easy to understand and the Safe Contractor team were very helpfull with acople of questions i had with them.”

Helpful Report

Posted 8 months ago

“the process was easy.”

Helpful Report

Posted 8 months ago

“The process is very easy and the portal was very easy to navigate”

Helpful Report

Posted 8 months ago

SafeContractor is rated 4.3 based on 2,683 reviews