Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Always very slow to actually accredited the qualification to the point our ceritification expires before we are recertified. My emails were also ignored and I ended up having to seek a contact out via linkedin to resolve.”

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Posted 1 year ago

Hi MEMS Power Generation Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Take way too long if there are any queries, and then when they do ask for more answers once you have sent them off they come back with some different ones! Taken nearly 3 months this year!!”

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Posted 1 year ago

Hi GW Finch Builders Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Aggressive high pressure sales and renewal tactics made this a very unpleasant experience, core service is fine, customer management, onboarding and relationship management is terrible”

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Posted 1 year ago

“Painful as we get queried on the same points every year even though nothing has changed on those points in 10 years. Extremely expensive for the lack of benefit in return.”

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Posted 1 year ago

“Took way too long to audit and get a cettificate back to me and only happend because I have to complain. Once complained it all got sorted very quickley though. Feel some of the staff are of the 'Computer says no' atttitude.”

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Posted 1 year ago

“The accreditation process always takes much longer than it should and we have a long period without being accredited that can cause issues with clients. I submitted everything for review once I was allowed to but didn't get the certificate back until almost two weeks after I expected it. The staff are always incredible friendly and helpful and answer the phone quickly but I think there is just a back log with auditors. I know you can pay for a faster audit process but everything was submitted in time so I shouldn't have to pay for this service.”

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Posted 1 year ago

Hi CSM Sports and Entertainment Holdings Limited t/a CSM Live, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“One of the worst experiences i've had renewing our membership with SafeContractor based purely on the time it took to get audited and reaccredited. It takes far too long to get your account audited, unless you agree to pay several hundred pounds more on top of the thousands we already pay to get it checked quicker, which I highly disagree with. We were asked for a few bits of further information our file was finally checked, and on submittal was told we would have a response within 5 working days. 2 1/2 working weeks later we still hadn't received a response, and i had to chase up the pre-auditor for answers. Unless you pay the additional fee to get your file checked within 10 working days (instead of the standard 20) it is impossible to get your Safe Contractor certificate renewed before your current certificate expires.”

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Posted 1 year ago

Hi EJ Parker Technical Services (Central) Ltd (t/a EJ Parker Technical Services), Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Generally very happy with all things safe contractor BUT.... my big issue is with the time it takes from submission to accreditation. We could pay to fast-track but categorically refuse to do so as I feel the membership cost should cover it to be undertaken within the time frame set.”

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Posted 1 year ago

Hi BN Pumps Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Despite submitting our documents for approval well ahead of the annual expiry date, Safecontrator did not begin processing the renewal until the expiry date. Minor queries were raised by Safecontractor and answers were swiftly provided, however, Safecontractor failed to complete the assessment in a reasonable time. It took a month and a half for Safecontractor to assess our documents and this was only done after a complaint was raised. Overall it's very poor and not in any way customer-focused.”

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Posted 1 year ago

Hi Wakefield Decorators Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Not the easiest thing to use and unload documents. Quiet an expensive service for not alot.”

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Posted 1 year ago

“Painfully slow. Poor service”

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you felt the process was a little slower this year. Your questionnaire is open all year round for you to fill in and upload documents, it becomes available to submit 30 days prior to the expiry date of your current certificate, this is to enable you to get ahead and usually allows us enough time to review your file before the current certificate expires. In regards to the poor service, we are sorry to hear this and can assure you that we take on all feedback seriously and it will be passed on. I am more than happy to arrange a call with one of our team who would be able to discuss this with you a bit further if needed. In the meantime, you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 1 year ago

“Massively over-priced for what is essentially a paper pushing exercise. No meaningful assessment of health and safety in a real environment. I definitely wouldn’t recommend spending money on this, it’s laughable.”

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Posted 1 year ago

Good morning, thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team to discuss this further. In terms of the assessment/ question set, We’re disappointed to learn that you found the audit process did not cater for your company – we endeavour to adapt our question set and approach to meet all business needs and will be sure to pass your feedback on. In the meantime, You can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 1 year ago

“You wouldn’t want to know!”

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Posted 1 year ago

Good Morning, Thankyou for taking the time to leave a review. Congratulations on becoming accredited! If you could please provide some further details, we would be more than happy to look into this for you. Alternatively, we would be happy to give you a call to discuss. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 1 year ago

“Very hard to use, painful process every year.”

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Posted 1 year ago

Good morning Indigo Interiors LLP, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who would be able to discuss these pain points with you and work on the best resolution, Please do let us know if you would like a member of the team to call you to discuss further. In addition to your accreditation, you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 1 year ago

“The process needs to be quicker ! All you should be doing for established contractors who have been with Safe Contractor for many years is ask for all renewals, ie. Insurance, certificates if out of date, etc. this would save so much time. I and others in the trade feel that you are just trying to justify your ever-increasing price. Some of my colleagues have left Safe Contractor and have said no one ever asks for it so what is the point? We work for many blue chip large companies including Rolls Royce, Health Authorities, etc., and have only been asked once for the qualification.”

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Posted 2 years ago

“Frustrating ...”

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Posted 2 years ago

Good morning Heron Painters & Decorators Limited, Thank you for taking the time to leave a review. Positive or negative, we do always appreciate your feedback. Congratulations on becoming accredited! I am sorry to hear that you are slightly unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to talk to you regarding this in more detail. You can take also take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 2 years ago

“I cannot say that I have been very happy with the people I have dealt with. Pushing all the time for the information. You have no concept on how a small business works.”

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Posted 2 years ago

Good Afternoon A.D Howard Building Contractors Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We’re disappointed to learn that you found the service did not cater for your company – we endeavour to adapt our question set and approach to meet all business needs. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“i have had to contact your company on many occasions to find out what the issues are with the submission , i would expect that a follow email or alert would be sent to us if there is an issue with the submission and a description of the issue and its solution. i look forward to your response kind regards Alphatec”

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Posted 2 years ago

Hi Alphatec 2000, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. We do offer a variety of packages dependant on the needs of our contractors. As your business is on the standard package the lead time for accreditation can apply, in regards to your application we do contact via telephone and email within the timeframe and i can see that contact was made from both ends and then resolved. I will certainly pass on your valued feedback to the relevant department. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“I found the whole accreditation prosses very slow and money lead. The only way to stay accredited would be to pay to speed up the audit prosses which I feel is very unfair and something we are not willing to do. If it was not for the fact we are required by our contractors to be safe contractor accredited, we would use an alternative.”

Helpful Report

Posted 2 years ago

Good Morning M.S.I Alarms Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service didn't meet expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays, You can complete your questionnaire all year round and then submit 30 days before expiry. I will certainly pass this feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Frustrating - my certificates expired 31st January, 2023. I submitted the renewal as soon as it was released to me on the 2nd January 2023 - and then had to chase it as it wasn't being assessed. The comment I received was that it takes 20 working days, if this is the case I believe you should be releasing the renewals 6 weeks prior to the recertification date. It feels as though you are forcing businesses to pay additional fees for the express service. For smaller SME's this is not always an affordable option.”

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Posted 2 years ago

Good Morning, thank you for taking the time to leave a review for us. Congratulations on becoming accredited! I am sorry to hear that you were frustrated with the process this year. Submitting your documents 30 days prior to your certificate expiry date usually gives us enough time to review your documentation before your current certificate expires, I will however pass your comments regarding opening up the questionnaire 6 weeks earlier to the relevant management team. We aim to get to all files as soon as we can and within the 20 working day service level stipulated on the standard package, the response time you receive does depend upon the volume of work in our queue and the response time you select based upon the package you choose. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Vicky

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews