SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.28

4.3 Rating 2,634 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They make it as easy as possible, and guide you along the way at each stage ofthe process.”

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Posted 5 months ago

“Excellent service with good understanding auditors”

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Posted 5 months ago

“Difficult as everyone presumes that we a huge building contractor. One size doesn't fit all.”

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Posted 5 months ago

“The whole process was straight forward with great support from Alcumus. We have used Alcumus for several years and would highly recommend them.”

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Posted 5 months ago

“Good, the health & safety process is brilliant with loads of help and information. However the sustainability process could improve and use the same format as the health & safety process.”

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Posted 5 months ago

“Pain free process with plenty of guidance along the way.”

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Posted 5 months ago

“Not the greatest in supporting as takes around 5-6 weeks to set up”

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Posted 5 months ago

Hi Step Above Safety Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on becoming SafeContractor Approved for another year! I am sorry to hear that in this instance you felt our service fell short of your expectations, at SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependent on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays, You can complete your questionnaire all year round and then submit 30 days before expiry. Now that you have your membership and the approval, please make use of the member benefits, they can be found here - https://www.safecontractor.com/benefits/

Posted 5 months ago

“I submitted my information and documentation in plenty of time, it took so long to be verified that we were out of compliance.”

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Posted 5 months ago

Thank you for leaving us a review, and congratulations on becoming SafeContractor Approved for another year. We appreciate your feedback regarding the accreditation process. We encourage our customers to select the package that best suits their business needs. Some businesses may accept a longer wait time if they don't need continuous approval, while others require a quicker response to ensure their certificate remains current and in date. I understand your frustration, but after reviewing your account, I can confirm that you received the appropriate service for your selected package. We are actively working to improve customer experience regarding our package timeframes. One of the updates we are considering is extending the submission window before expiry. I am confident that during next year's approval process, you will have a much more positive experience with this extended submission window. Best regards, Rhys Senior Customer Care Advisor

Posted 5 months ago

“Staff both over the phone and via email were extremely helpful and knowledgebale.”

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Posted 5 months ago

“Process was easy and work well.”

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Posted 5 months ago

“I founs the customer service most helpful and my account manager made the process very easy.”

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Posted 5 months ago

“Easy to use, very helpful”

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Posted 5 months ago

“Excellent support and great communication as usual. Thank you so much.”

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Posted 5 months ago

“The process was rigorous, as it should be, and served to both reinforce and improve upon our health and safety for the company and the health and welfare of the staff and the resultant surety to our customers that we are proactive within this sphere of business. Very helpful and supportive staff, a particular credit goes to Anthena Cowley who 'went the extra mile' to ensure that we received accreditation in a timely manner. She is an exemplar for your organisation.”

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Posted 5 months ago

“i feel the process always takes too long and you try to make firms pay more to get assessments done quicker”

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Posted 5 months ago

“Very long winded process. 1st Auditor (pre-audit stage) stated audit was now with the final audit team, but it turned out it wasn't and ended up with numerous calls from me, with eventually asking for a new auditor. I submitted this 30 days before the expiry date and ended up receiving the certificate a month after this date! Shocking experience this time around. No communication.”

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Posted 5 months ago

“Easy to follow process with good customer support offered”

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Posted 5 months ago

“Good easy to understand process”

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Posted 5 months ago

“A good process and plenty of help with any issues. Nowhere near as bad as I thought it would be getting this accreditation Thanks”

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Posted 6 months ago

“Communication throught the PQQ process was easy from the outset.”

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Posted 6 months ago

SafeContractor is rated 4.3 based on 2,634 reviews