SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.28

4.3 Rating 2,634 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and efficient in helping us to complete our accreditation”

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Posted 6 months ago

“The whole process from start to finish was made seamless with the help of the great staff. Elizabeth Champion was so helpful during the accreditation before it was sent to the auditors. I then dealt with Rachel Jones who was first class in assisting with what was required. Excellent service”

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Posted 6 months ago

“We find the whole process very cumbersome where relevant documentation is uploaded and it gets rejected with minimal reason why. Something such as Policy dates should not hold up the process when the company policy is not to update every 12 months - this is not legally binding. The whole process is very transactional and could do with a more personal approach.”

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Posted 6 months ago

“The first person I had wasn't very useful and didn't give very comprehensive feedback. Things were getting rejected and the rejection feedback wasn't relevant, and it got accepted the second time around if I just got it resigned and redated, despite being within a year. I went on holiday and left it for a month or so, and a different person came back with feedback, which was different, but the second person was really useful and helpful, and provided guidence and support.”

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Posted 6 months ago

“Excellent prompt service and advice.”

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Posted 6 months ago

“The experience was excellent from start to finish. Tom who helped us with the pre-assessments was excellent, as was Sophie who done our final audit. The support throughout was first class and it was a pleasure working with the SafeContractor team.”

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Posted 6 months ago

“We were disappointed with the service from SafeContractor this year. We pay for a standard service and as usual submitted our H&S documentation on the first day we were able to do so. SafeContractor are supposed to be in touch within 20 working days. The audit team failed to make contact within this time and our SafeContractor accreditation expired. Our SafeContractor membership has different dates to the accreditation and expires after the accreditation expiry date, but SafeContractor regularly sent emails chasing payment throughout the time they should have been conducting the audit! Unfortunately this gives the impression that SafeContractor are more interested in taking contractors' money rather than providing the service they are charging for. The audit was eventually completed after our Director had an angry phone call with SafeContractor. We've been using SafeContractor for years and this should not be necessary. They tried to make the excuse that we had only paid for the standard service - But if their standard service isn't fit for purpose (i.e. accreditation expires before audit is done) why do they offer this? Or is the service slow to encourage contractors to pay more for faster service?? Apart from the poor, slow service, the SafeContractor system is user friendly and the process of submitting documentation etc. is straightforward.”

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Posted 6 months ago

“Awful experience. Submit documents in before the deadline to then find out it takes over 1 month (30 working days!) for it only to reach a pre-audit assessment. Causing us to go out of accreditation. There is a major push to pay extra for a quicker response which is wrong - if you pay for the accreditation you should have a service. I have had no option but to speed things up by going down the deem to satisfy route which to me completley goes against the whole point of having accreditation with yourselves.”

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Posted 6 months ago

“A seemless experience renewing our accreditation with SafeContractor. Questions raised with the Safe Contractor personnel were answered quickly and were very helpful in their guidance too. The Site is easy to navigate around. Our accreditation status was awarded within days of submitting our renewal. Would highly reccommend.”

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Posted 6 months ago

“Found the entire porcess to be tedious and repetative. We have SSIP with CHAS and Constructionline, and fail to see how we benefit from a third accrediation that asks the same questions. Would love to know how it benefits the principle contractor to pressure small to medium businesses, in order to, get on their supplier list.”

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Posted 6 months ago

“Extremely helpful , got all the difficulties addressed quickly . Damien Paget, extremely professional”

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Posted 6 months ago

“Without the help of agents I could not have. completed. They were excellent patient especially Chloe”

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Posted 6 months ago

“All very good”

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Posted 6 months ago

“We have recently been awared the safe contratcor accreditation although it was a lengthy process, in my opinion it took far too long. Appreciate we did not pay the express service premium, but i submitted the last of my evidence in early march on the portal but did not recieve the certificate until early May after repeatingly sending more and more evidence. Some of the request in my opinion were not needed. Our exsisting certificate in the meantime expired. I believe we had two auditors checking and requesting further evidence, once sent it took more time to check this over which was fustrating. We are seriously considering not re-applying next year. All in all not happy with this service. Regards..”

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Posted 6 months ago

“Extremely disappointed that after being a member for over 20 years I have had the most frustrating experience during my renewal process.”

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Posted 6 months ago

“Simple to follow & very user friendly, response time & instruction from assessors very good”

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Posted 6 months ago

“A straight forward process”

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Posted 7 months ago

“The SafeContractor accreditation process was relatively straight forward. The Customer representatives and assessors were easy to communicate with and were professional and curteous.”

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Posted 7 months ago

“Good company to deal with and very supportive”

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Posted 7 months ago

“We've been with SafeContractor for about 12 years. The only problem we have (it's a big one) is that despite getting the questionaire completed and returned, the audit takes so long to be returned to us that our certification expires. This happens year after year and causes us issues with our clients. This year, it almost cost the loss of our biggest client which would've resulted in jobs losses!! This is completely unacceptable, your service has to improve otherwise why bother offering this service!?”

Helpful Report

Posted 7 months ago

SafeContractor is rated 4.3 based on 2,634 reviews