SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Anonymous

Anonymous // 01/01/2019

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“I think you should allow companies to pay once accredited. At the moment there is no incentive for Alcumus to process the accreditation quickly, payment has been made, but the membership is not running. This works in favour of Alcumus but not for your clients”

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Posted 9 months ago

“The best auditors to work with, so helpful no pressure on upselling. Highly recommended, they seem to be in business for excellence and making a difference and not a money making machine, like all the other platforms.”

SafeContractor 5 star review on 18th July 2024

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Posted 9 months ago

“i found the process easy to understand and the Safe Contractor team were very helpfull with acople of questions i had with them.”

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Posted 9 months ago

“the process was easy.”

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Posted 9 months ago

“The process is very easy and the portal was very easy to navigate”

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Posted 9 months ago

“Very slow annual audit and the subscription is too expensive. We only use SafeContractor because some of our clients want us to.”

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Posted 9 months ago

Hi Power Access Systems Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt the audit process was slow. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. Regarding the subscription cost, we recognize that value for money is crucial. We regularly review our pricing structure to ensure it remains competitive while reflecting the quality and comprehensiveness of the services we provide. We appreciate your continued use of SafeContractor to meet your clients' requirements. If you have any specific concerns or suggestions on how we can enhance your experience, please do not hesitate to contact our customer service team. We are here to help and ensure you receive the maximum benefit from our services. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte Gibbs Senior Customer Care Advisor

Posted 9 months ago

“Excellent service, prompt, efficent and always at hand to help with any queris.”

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Posted 9 months ago

“From start to finish took too long to process our information, just under 3 months. Persons processing my information changed at least three times. Duplicate information requests. Lack of familiarity with us as a customer even though been doing safecontractor for approx15 years.”

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Posted 9 months ago

Thank you for taking the time to write this review. Positive or negative, we do always appreciate your feedback. After submission your questionnaire starts the process by going to our pre-audit team and then to our audit team, where they can ask for additional information to complete their checks. This is where you would have seen different advisors as each team process your information in different ways, the pre-audit do the initial checks whereas the auditors will review your information in deeper detail. I hope the above information explains our process a little more. If you require any further information about this please do not hesitate to get in touch. Best wishes, Rhys - Senior Customer Care advisor

Posted 9 months ago

“We have been working with SafeContractor for over 15 years and have always found the staff very helpful and responsive to any queries that have been raised regarding of accredidation.”

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Posted 9 months ago

“Our experience was very positive, your auditor was very helpful. What I would like is if we were able to reply or explain our reasons - regarding the questions”

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Posted 9 months ago

“They make it as easy as possible, and guide you along the way at each stage ofthe process.”

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Posted 9 months ago

“Excellent service with good understanding auditors”

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Posted 9 months ago

“Difficult as everyone presumes that we a huge building contractor. One size doesn't fit all.”

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Posted 9 months ago

“The whole process was straight forward with great support from Alcumus. We have used Alcumus for several years and would highly recommend them.”

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Posted 9 months ago

“Good, the health & safety process is brilliant with loads of help and information. However the sustainability process could improve and use the same format as the health & safety process.”

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Posted 9 months ago

“Pain free process with plenty of guidance along the way.”

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Posted 9 months ago

“Not the greatest in supporting as takes around 5-6 weeks to set up”

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Posted 9 months ago

Hi Step Above Safety Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on becoming SafeContractor Approved for another year! I am sorry to hear that in this instance you felt our service fell short of your expectations, at SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependent on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays, You can complete your questionnaire all year round and then submit 30 days before expiry. Now that you have your membership and the approval, please make use of the member benefits, they can be found here - https://www.safecontractor.com/benefits/

Posted 9 months ago

“I submitted my information and documentation in plenty of time, it took so long to be verified that we were out of compliance.”

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Posted 9 months ago

Thank you for leaving us a review, and congratulations on becoming SafeContractor Approved for another year. We appreciate your feedback regarding the accreditation process. We encourage our customers to select the package that best suits their business needs. Some businesses may accept a longer wait time if they don't need continuous approval, while others require a quicker response to ensure their certificate remains current and in date. I understand your frustration, but after reviewing your account, I can confirm that you received the appropriate service for your selected package. We are actively working to improve customer experience regarding our package timeframes. One of the updates we are considering is extending the submission window before expiry. I am confident that during next year's approval process, you will have a much more positive experience with this extended submission window. Best regards, Rhys Senior Customer Care Advisor

Posted 9 months ago

“Staff both over the phone and via email were extremely helpful and knowledgebale.”

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Posted 9 months ago

“Process was easy and work well.”

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Posted 9 months ago

SafeContractor is rated 4.3 based on 2,688 reviews