SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Anonymous

Anonymous // 01/01/2019

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“Extremely helpful , got all the difficulties addressed quickly . Damien Paget, extremely professional”

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Posted 11 months ago

“Without the help of agents I could not have. completed. They were excellent patient especially Chloe”

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Posted 11 months ago

“All very good”

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Posted 11 months ago

“We have recently been awared the safe contratcor accreditation although it was a lengthy process, in my opinion it took far too long. Appreciate we did not pay the express service premium, but i submitted the last of my evidence in early march on the portal but did not recieve the certificate until early May after repeatingly sending more and more evidence. Some of the request in my opinion were not needed. Our exsisting certificate in the meantime expired. I believe we had two auditors checking and requesting further evidence, once sent it took more time to check this over which was fustrating. We are seriously considering not re-applying next year. All in all not happy with this service. Regards..”

Helpful Report

Posted 11 months ago

Hi MVG Industries UK Ltd, Thank you for your feedback, We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Extremely disappointed that after being a member for over 20 years I have had the most frustrating experience during my renewal process.”

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Posted 11 months ago

“Simple to follow & very user friendly, response time & instruction from assessors very good”

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Posted 11 months ago

“A straight forward process”

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Posted 11 months ago

“The SafeContractor accreditation process was relatively straight forward. The Customer representatives and assessors were easy to communicate with and were professional and curteous.”

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Posted 11 months ago

“Good company to deal with and very supportive”

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Posted 11 months ago

“We've been with SafeContractor for about 12 years. The only problem we have (it's a big one) is that despite getting the questionaire completed and returned, the audit takes so long to be returned to us that our certification expires. This happens year after year and causes us issues with our clients. This year, it almost cost the loss of our biggest client which would've resulted in jobs losses!! This is completely unacceptable, your service has to improve otherwise why bother offering this service!?”

Helpful Report

Posted 11 months ago

Hi STE Waste Management Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Very happy with safe contractors Very helpful for advice nice and friendly over the phone i would recommend them to other companies definitely.”

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Posted 11 months ago

“I have worked for a number of large companies and working for a small company where the purse strings are tighter and there are less personel it is more difficult to meet the requirements for Safe Contractor accreditation.”

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Posted 11 months ago

“I don’t understand the rationale in terms of the auditing process, we are asked to complete the online questionnaire 30 days before our certificate is about to expire, this year we had our application form filled in and back within a week and yet our new certificate wasn’t sent out until the day before our original certificate was due to expire, however we were told that if we paid an additional fee, we could get fast tracked, why not audit our application form as soon as we submit it”

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Posted 11 months ago

Hi Impact Services Northern Ltd T/A Impact Security Solutions, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Always at hand to help with queries”

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Posted 11 months ago

“Safecontractor accreditation team were fast, knowledgable and helpful. The process was simple and easy to follow, helpful hints were provided through the portal as well.”

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Posted 11 months ago

“amazing very helpful accesor”

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Posted 11 months ago

“The process is very straightforward. Great support from Safe Contractor skilled advisors.”

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Posted 11 months ago

“A waste of money, of no benefit to our business, and lots of sales calls....which was expected. I would NEVER EVER recommend SafeContractor, and what's worse, the auditors are not 100% conversant with the relevant legisltation to the location of the business going through this uselss exercise.”

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Posted 11 months ago

“Been a member now for over 10 years so know the renewal process pretty well. All went ok thisa year although the promised / paid for 3 day audit was not honoured (apparently due to a shortage of avaliable auditors). No refund for this failure was forthcoming.”

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Posted 11 months ago

“I have used S/C for many years and this was the most poor year bar far. It has taken well over a month to process. I paid the amount required to complete with in 20 days and it took a month. My S/C expired without having any contact from S/C. I had to call up twice to find out what was happening. This is very frustrating and unusual from my previous experience. I think it’s been very poor and clearly you want customer to pay the extra £85 to speed up the process. If this is so then you should charge the correct amount for the service in the first place. Very frustrating!”

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Posted 11 months ago

Hi Audio Visual One Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

SafeContractor is rated 4.3 based on 2,688 reviews