Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“seemed inconsistent with previous infomation given”

Posted 1 year ago

Good Afternoon Wittmann Battenfeld UK Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. I wanted to ask where you felt we were inconsistent as I can pass your feedback onto the relevant teams to be looked into. Is this in regard to information that was provided last year is different to this year? Any feedback that you would like to supply would be greatly received, if you can send this to safecontractor@safecontractor.com so that we can review. As you have passed your accreditation with us feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“I paid for a premium service where I should get a response within 48 hours I believe. This was not met, in the first instance it was nearly 2 weeks before I heard back. Then the category I was accredited for was not viable this year and another had to be chosen as the other was incorrect, so I was accredited for a year under a category that was unviable for me. The whole system is poor!”

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Posted 1 year ago

Hi HiCam Ltd, Thank you very much for taking time to leave a review, Positive or negative, we do always appreciate your feedback. Firstly, Congratulations on gaining your accreditation and going through the process with us! We’re disappointed to learn that you found the Premier Package did not cater for your company – on this package the 48 hours that you have mentioned refers to the initial contact from our technical team after submission not before. Upon reviewing your account the reason you did not get this initial contact within this timeframe is because your questionnaire was submitted late and then passed to straight to our auditors for the main review to expedite the process. In this instance however you should have received an email stating that this process has happened so I apologise if you have not received this email from us. I appreciate in this instance this package may have fallen below your expectations and that your understanding of what was part of the service may have been miscommunicated, as such I would happy to credit the cost of the premier package for your renewing next year if you wish to renew. I am more than happy to arrange a call with one of our team who might be able to talk you through what categories you were accredited for? Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 1 year ago

“No point trying to explain again”

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Posted 2 years ago

Hi BDS Combustion, We're sorry to hear that you've had a negative experience of SC. Firstly, Congratulations on gaining your accreditation, and thank you for leaving us some feedback. We do read any and all comments we receive, if you would like to give us some more context regarding your frustrations or suggestions on how we could do better please e-mail us at safecontractor@safecontractor.com and we will do our best to help. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“It takes far too long. You pay far too early before accreditation is passed.”

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Posted 2 years ago

Good afternoon Jannine McCarthy, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. In regards to the membership date and accreditation date, you will keep the same membership date as the date you joined safecontractor, this then ensures your 12 month membership and you will then gain an accreditation date from the day you pass accreditation for a full 12 months. I am more than happy to arrange a call with one of our team who would be able to discuss this in more detail should you wish and i will be sure to pass your feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes Charlotte

Posted 2 years ago

“The assessment took far to long, 3 months!! I responded to all the questions, and then I was asked the same questions again. I had to deal with 3 different people to get the accreditation. Really poor service this time around, doubt whether I will renew with them again.”

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Posted 2 years ago

Good morning J&P Eng Ltd, Thank you for taking the time to leave a review. Positive or negative, we do always appreciate your feedback. Congratulations on becoming accredited! I am so sorry to hear that you are so unhappy with our product and that in this instance you felt our service fell short of your expectations. However I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who would be able to discuss this with you in a bit more detail. In the meantime, You can also take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Charlotte

Posted 2 years ago

“We are happy with our certification achieved via Safe Contractor Assessment. However, we hereby raise that the assessment time is too long and hope you can improve on this. Additional subscription to fast track assessments is not affordable to SMEs and this should be considered by Alcumus SafeContractor. We are still awaiting our Safe PQQ Cert and hope to be notified of its availability by the end of this week.”

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Posted 2 years ago

Good morning Teamforce Labour Ltd, Thank you for taking time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. We will be sure to pass your feedback on and as always we endeavour to adapt our question set, packages and approach to meet all business needs. in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Charlotte

Posted 2 years ago

“They really not organised and appear a terrible company to deal with”

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Posted 2 years ago

Good morning iTrak Wireless Limited, Thank you for taking the time to leave a review. Positive or negative, we do always appreciate your feedback. Congratulations on becoming accredited! I am so sorry to hear that you are so unhappy with our product and service. I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who will be able to talk to you in a bit more detail regarding your experience. In the meantime, You can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Charlotte

Posted 2 years ago

“Very difficult to use and the person assisting was hostile”

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Posted 2 years ago

Good morning DFH Drainage Ltd, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am so sorry to hear that you are so unhappy with our product and service, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to talk to you in a bit more detail regarding this. In the meantime, You can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Charlotte

Posted 2 years ago

“Sitting on an application for 20 working days to make your other renewal options seem more “value” is a truly awful practice, and one that would cost you dearly in a less monopolistic industry. If I tried it pricing a job with various levels of response I would expect to not win that job. These are my own thoughts and do not necessarily reflect the official company’s beliefs.”

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Posted 2 years ago

“Very expensive to small businesses to keep my contracts I need them , but have a small business not very impressed at price”

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Posted 2 years ago

Hi Thomas Redding Garden Services, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are unhappy with the cost of our product, however I can assure you that we aim to adapt to meet all types of business needs and take on all feedback seriously. We will be sure to pass this feedback on. In the meantime, Please take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Charlotte

Posted 2 years ago

“Over the top assessment for a small one man business and ridiculously over priced for how much small work I do for my customer it’s only a matter of time before I leave and I’m not the only business in my area that feels this way unfortunately a lot have left our client due to this situation”

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Posted 2 years ago

Good Afternoon S Damsell Painting & Decorating Ltd, Thank you very much for taking time to leave a review. Positive or negative, we do always appreciate your feedback. Firstly congratulations on gaining your accreditation! We’re disappointed to learn that you found the service was not to your expectations – we endeavour to adapt our question set and approach to meet all business needs. I will pass your feedback onto our technical team to review. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/. Best Wishes, Rhys

Posted 2 years ago

“Nightmare to deal with. Will be changing to another supplier. Too much pointless info requested. Seems they are more interested on nvq’s than if the job is safely done.”

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Posted 2 years ago

Hi DPR Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Firstly congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we abide by the ever-changing world of Health and Safety and certain information is required in order to show you are working safe. We pride ourselves in making sure that every customer achieves the SafeContractor Accreditation is indeed a "Safe Contractor". I will be sure to pass your feedback over to our technical team to review In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“20 Day Turn around is too long - took us nearly 6 weeks to get this application over the line!”

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Posted 2 years ago

Hi GM ACCESS NW LIMITED, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. We do offer a variety of packages dependent on the needs of our contractors. As your business is on the standard package the lead time for accreditation can apply, in regard to your application we do contact via telephone and email within the timeframe and I can see that contact was made and a discussion was had. I will certainly pass on your valued feedback to the relevant department. Just to put this on your radar and to avoid any delays for you next year, we urge our customers to submit at the earliest possible date they can. To do this you are able to complete your questionnaire all year around and then submit 30 days before your current accreditation date. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Complicated, timeconsuming and expensive, but we need it.”

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Posted 2 years ago

Hi SANDERSON FACILITIES LTD, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to talk around this in more detail and discuss how we can improve your experience. In the meantime, you can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 2 years ago

“Repeats the same sort of questions that ISO45001 and SSiP ask. Just a money grab scheme.”

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Posted 2 years ago

Hi WES Ltd, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you feel you have had to repeat yourself. Safecontractor is a member of the SSIP scheme, I can see you that have other SSIP certificates with other providers and we would be happy to discuss a SSIP application with you upon renewal, meaning you would only complete what is necessary due to the fact you have another SSIP certificate. This way you shouldn't feel you are repeating yourself. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Safe contractor gives me nothing. It is of no help to me or my business. Just another money making scheme. And this survey will probably not be read”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review, congratulations on becoming accredited. I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to talk you through how to get the most out of your accreditation. Kind Regards Vicky

Posted 2 years ago

“The process is far from ideal and feels like a way for SafContractor to make even more money out of its subscribers. hey deliberately take 20 working days to pre-assess your audit but the audit is only open 30 days before it's due, therefore you can not physically get the audits completed in time before your accreditation runs out. but don't worry!!! there is a "fast track" service that yes you guessed it... you can pay extra for, so that your audits can be checked in plenty of time before your accreditation runs out.”

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Posted 2 years ago

Good morning, thank you for your review, congratulations on becoming accredited. I am sorry to hear that you were unhappy with our process, if you are able to expand more around this point I would be happy to pass the feedback on to the relevant departments. Our contractors usually pick the response times required based on their specific needs at the time, the package that you choose determines the response time received. We will work as quickly as possible through our queue, contractors on a standard package may receive a response quicker, but we always strive to respond within the 20 working day service level set on the standard package. If contractors are able to submit their questionnaire 30 days before the expiry of their current certificate, this is usually sufficient time for us to complete our audit before the current certificate expires. We do give contractors the option to upgrade at any time during the process, if the need should arise dependant on their situation. I hope that this explains things more clearly, however if there is any further detail needed I would be more than happy to arrange a call to discuss further. Kind Regards Vicky

Posted 2 years ago

Hi Trevor, I'm really disappointed to see you've rated our service so poorly due to the queue time. Having reviewed your account, all the interactions logged on our system appear to be timely and relevant so unless there is something else regarding our service which let you down I feel one star is an unfair reflection. As a reminder - you set the first response time by selecting the package most suitable to your business. (Standard, Assisted, Express or Premier). The standard package is designed for businesses where time may not be of the essence. For future reference it may be useful to know that your questionnaire is available to complete all year round, and that you can then submit 30 days before your expiry. Regardless, thank you for taking the time to review us and sending us your feedback. It has been escalated to our management team. Kind regards, Tom

Posted 2 years ago

“Very poor customer service reply I have recently had unauthorised money taken from my account, I have called and emailed on numerous occasions and barely had a reply or update as to how or why the money has been deducted. This is well over 30 days now and unacceptable. When my yearly payment was due I was hounded for the payment and they kept me waiting for quite a while once it had been paid.”

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Posted 2 years ago

Good Morning, thank you for leaving a review. Congratulations on becoming accredited. I can see that our Customer Care team have been chasing this up for you. I will certainly ask them to come back to you with a response today. Kind Regards Vicky

Posted 2 years ago

“Despite submitting the questionnaire on the earliest day possible, it wasn't picked up even for first review until more a month had passed. Then told it would be a further 10 days for the assessor to go through it. Slow process that almost tries to force companies to pay extra for a fast track process, if they are to have any hope of getting a new certificate as their existing one expires. If clients didn't request it, we wouldn't use.”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for taking the time to leave a review, congratulations on becoming accredited. The questionnaire is open all year around so that you may fill it in and upload documents at your convenience. The submit button becomes available 30 days prior to the expiry date of your current certificate which on the standard package usually gives us plenty of time to assess your file within the agreed timescales even if further information is requested during the process. We do have several packages available for contractors to choose from, these offer a variation of response times and support with the process, these are optional dependant on our contractors needs. I will certainly pass your feedback to our Audit team and apologise that you have not had a positive experience this time around. If you would like any further support or would like to discuss this any further please let me know I would be happy to arrange a call. Kind Regards Vicky

Posted 2 years ago

“Because we are on the lowest package you draw the process out. If we haven't submitted everything required then we obviously expect you to pull us up on it. If we fail on a few things why do you insist on highlighting them individually thus dragging the process out over many weeks. No matter how much you delay, and therefore try to get us to pay extra, it won't work. We have an annual contract so only need to be approved, or going through the approval process, to receive the contract. From now on I will be informing the customer of your delaying tactics and constant wasting of my time, and ultimately, your own.”

Helpful Report

Posted 2 years ago

Good Afternoon, thank you for taking the time to leave a review. Congratulations on becoming accredited. I am sorry to hear that you experienced some delays during this process. I can see that further information was requested at pre-audit and audit stages for you. This is to ensure that we review your information to meet the latest SSIP standards and not to intentionally cause any delay in the process. I will ensure that your feedback is passed to both our Technical Support and Audit managers. You are also able to take advantage of some great benefits as part of your membership, these can be found here https://www.safecontractor.com/benefits/ If there is any further assistance you require please let me know. Kind Regards Vicky

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews