SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.28

4.3 Rating 2,634 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

SafeContractor 5 star review on 3rd December 2024

Comet Security Group Ltd

SafeContractor 5 star review on 11th September 2024

M.Mae Ltd T/a MMae Construction

SafeContractor 5 star review on 24th July 2024

Procon Systems S.A.

SafeContractor 5 star review on 18th July 2024

Veritech Systems Ltd

SafeContractor 5 star review on 21st September 2023

Service Control Engineering Ltd

SafeContractor 5 star review on 20th March 2023

Newman Landscapes Limited

SafeContractor 5 star review on 25th November 2021

Redline Safety Ltd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last renewal has been a little bit long. We have been required for attaching documents and evidence for our OHSMS, which has been also certified by an International Standard ISO 45001:2018 recently, for giving compliance for our commintment with the essentials HS requirements by at least two auditors. The last renewal has not been gotten with for an annual period. It has been more than a year for getting it. Perhaps for being attended in the audit process for more than one auditor, Procon Systems, S. A. has not gottenthe renewal annually, as we need for our activity as a Engineering company. Sometimes, the same documents for giving evidence has been required more than one time. It has caused the delay on being attended by auditor, more over in case there are more than one carrying out our renewal process. We will be very gratefull if the renewal is gotten with an annual period of time, being attended by one only auditor. Thank you so much in advance, and for your co-operation.”

Helpful Report

Posted 4 months ago

“Thorough, in depth, but well explained by Safe Contractor staff and achievable with a committed H&S manager.”

Helpful Report

Posted 4 months ago

“Very professional and efficient. It's so refreshing to be able to ring a company and speak to a helpful human!”

Helpful Report

Posted 4 months ago

“Process takes way too long. It took you almost 20 working days to look at the submission. I am then told you needed a little more information that then pushed the audit back more days. It then went before an auditor and passed ok. I work with CHAS, Constructionline, RISQS, Achilles and Acclaim remotely. You are the only Company who have these time frames! I understand if I want it done quicker then I have to upgrade our package, but why would I when other accreditations offer a better service without having to pay the extra. We will look next year whether other accreditations are accepted by our Clients, I have already been told by those I've spoken to that they will accept other accreditations.”

Helpful Report

Posted 4 months ago

Good afternoon Alpha Electronics Southern Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays, You can complete your questionnaire all year round and then submit 30 days before expiry. I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to talk you through how to get the most out of your accreditation. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte Gibbs Senior Customer Care Advisor

Posted 4 months ago

“The lady who helped us was very helpful with us getting the last pieces of information in. The portal is easy to use.”

Helpful Report

Posted 4 months ago

“This year was very smooth. Unclear what we receive for the cost as all documents uploaded by myself. Would appreciate a breakdown of the fees.”

Helpful Report

Posted 4 months ago

“this was my first time dealing with accreditation. went quite smoothly and the team were very helpful.”

Helpful Report

Posted 4 months ago

“I had the pleasure of dealing with Derek King who was so helpful. He made the process so easy and helped out with any problems I had”

Helpful Report

Posted 4 months ago

“Auditing process was very slow and no update during this stage.”

Helpful Report

Posted 4 months ago

Good Morning Top Shine Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you didn't have the necessary contact to go through the approval. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. Reviewing your account I can see that we communicated a lot via email asking for some additional information, thank you for working with us in getting these documents to us so that we could complete our checks. In the meantime, in addition to gaining your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 4 months ago

“Everyone we dealt with was pleasant & helpful & the whole process was done efficiently.”

Helpful Report

Posted 4 months ago

“I think you should allow companies to pay once accredited. At the moment there is no incentive for Alcumus to process the accreditation quickly, payment has been made, but the membership is not running. This works in favour of Alcumus but not for your clients”

Helpful Report

Posted 4 months ago

“The best auditors to work with, so helpful no pressure on upselling. Highly recommended, they seem to be in business for excellence and making a difference and not a money making machine, like all the other platforms.”

Helpful Report

Posted 4 months ago

“i found the process easy to understand and the Safe Contractor team were very helpfull with acople of questions i had with them.”

Helpful Report

Posted 4 months ago

“the process was easy.”

Helpful Report

Posted 4 months ago

“The process is very easy and the portal was very easy to navigate”

Helpful Report

Posted 4 months ago

“Very slow annual audit and the subscription is too expensive. We only use SafeContractor because some of our clients want us to.”

Helpful Report

Posted 4 months ago

Hi Power Access Systems Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt the audit process was slow. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. Regarding the subscription cost, we recognize that value for money is crucial. We regularly review our pricing structure to ensure it remains competitive while reflecting the quality and comprehensiveness of the services we provide. We appreciate your continued use of SafeContractor to meet your clients' requirements. If you have any specific concerns or suggestions on how we can enhance your experience, please do not hesitate to contact our customer service team. We are here to help and ensure you receive the maximum benefit from our services. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte Gibbs Senior Customer Care Advisor

Posted 4 months ago

“Excellent service, prompt, efficent and always at hand to help with any queris.”

Helpful Report

Posted 5 months ago

“From start to finish took too long to process our information, just under 3 months. Persons processing my information changed at least three times. Duplicate information requests. Lack of familiarity with us as a customer even though been doing safecontractor for approx15 years.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to write this review. Positive or negative, we do always appreciate your feedback. After submission your questionnaire starts the process by going to our pre-audit team and then to our audit team, where they can ask for additional information to complete their checks. This is where you would have seen different advisors as each team process your information in different ways, the pre-audit do the initial checks whereas the auditors will review your information in deeper detail. I hope the above information explains our process a little more. If you require any further information about this please do not hesitate to get in touch. Best wishes, Rhys - Senior Customer Care advisor

Posted 5 months ago

“We have been working with SafeContractor for over 15 years and have always found the staff very helpful and responsive to any queries that have been raised regarding of accredidation.”

Helpful Report

Posted 5 months ago

“Our experience was very positive, your auditor was very helpful. What I would like is if we were able to reply or explain our reasons - regarding the questions”

Helpful Report

Posted 5 months ago

SafeContractor is rated 4.3 based on 2,634 reviews