Run and Become Reviews

Name: Run and Become
Address: 4a Eccleston Street, London
Rating: 4.88

4.9 Rating 3,335 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 11th April 2025

Anonymous // 01/01/2019

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“Product arrived quickly and well packed, happy with the price and quality. I would recommend this site and will use again.”

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Posted 6 months ago

“fast and efficient service of a quality poduct”

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Posted 6 months ago

“My order of sorbothane heel insoles arrived even faster than predicted. I am very happy with Run and Become's services. Thank you.”

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Posted 6 months ago

“Very hood. Gait analysis expert Hafsah was patient, thorough and efficient in analysing, selecting appropriate shoes and ensuring best fit.”

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Posted 6 months ago

“Excellent customer service. The staff really know a lot about the shoes they sell.”

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Posted 6 months ago

“Hilly socks all fit well and great for running. So comfortable!! 3 for 2 offer, so good value too.”

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Posted 6 months ago

“Great service, keep up the good work. Hoka Speedgoats arrived promptly and contributed to a great experience running Eridge 10mile trail challenge. Love Run and Become ethos and website.”

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Posted 6 months ago

“Best running shoe store. Efficient returns process”

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Posted 6 months ago

“online purchase experience was frictionless and smooth with fast delivery. product information and reviews about the product i purchased were just right for me to make the decision.”

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Posted 7 months ago

“Great product, best I've found and small enough to take in hand luggage.”

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Posted 7 months ago

“I've bought these running socks for early Christmas presents (sorry !!) Presents are always difficult for boys so I buy things when I see them.”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“Haven't used this company for years, but service and reliability as brilliant as it used to be.”

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Posted 7 months ago

“Always quick and efficient which is why I purchase from you online for most items running!”

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Posted 7 months ago

“I received a click and collect order that I wanted to return in store but when I went to the store was told no one was available to do the return so I would have to wait until after the weekend. This was deprime there being numerous members of staff available but all looking to sell rather than think about customer service for actual customers. Really disappointing”

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Posted 7 months ago

Hi, I'm sorry you weren't happy with our service. As we explained at the time, our shop floor staff are not trained in online returns and our online staff weren't working on that Saturday, so we weren't able to issue an immediate refund but your order was passed to our online department, processed and refunded on the Monday. For full information on our returns procedure please see https://www.runandbecome.com/terms#general

Posted 7 months ago

“All good. A pleasure to visit the store.”

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Posted 7 months ago

“Easy to use website and fast delivery”

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Posted 7 months ago

“An issue not receiving my confirmation was promptly dealt with & the shoes arrived on time. Good customer service. Thanks!”

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Posted 7 months ago

“Easy to order, came on time. Happy with product.”

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Posted 7 months ago

“Really pleased to have found Run & Become. Excellent service, prompt delivery & very satisfied with Brooks trainers. My husband takes a UK size 13, wide fitting and these are very difficult to find.”

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Posted 7 months ago

Run and Become is rated 4.9 based on 3,335 reviews