Run and Become Reviews

Name: Run and Become
Address: 4a Eccleston Street, London
Rating: 4.88

4.9 Rating 3,346 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 1st May 2025

Anonymous // 01/01/2019

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“Great shoes, appreciated that Run and Become stocks them in wide and extra wide fittings. Good price and arrived next day, so prefect all round.”

Helpful Report

Posted 11 months ago

“First online purchase thus far, the item/order was delivered to the Victoria London store within 48 hours, so I collected it the following day and tested the shoes in-store, but decided the shoes were a bit spongy on my left foot, perhaps it was a manufacturing defect with these ON Cloudrunner 2 shoes, therefore I returned this item instore and received a refund immediately to my Paypal without quibble. The only disappointing thing was the cashier/sales assistant at the London Victoria store failed to recognise that another customer had pushed in-front of me in the queue and I had to wait an extra 10 minutes to be seen as both cashiers were having fairly long conversations with each customer, henceforth I have subtracted one star in this respect.”

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Posted 11 months ago

“Quick delivery, good value, good clear website.”

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Posted 11 months ago

“Run and become have become my number one go to shop for running shoes and gear, excellent service.”

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Posted 11 months ago

“Run and Become is the best shop in London for running gear. And that's the truth, Ruth!”

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Posted 11 months ago

“Fantastic service. I had a gait analysis in the London store ... hadn't made an appointment but didn't have to wait long. The member of staff spent nearly an hour with me and made sure I left with a pair of trainers and socks I was happy with. In comparison to other running stores, they don't charge for gait analysis and use running on the street rather than on a treadmill. Always worth a trip to London for!”

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Posted 11 months ago

“Very good service. Item at cheapest price available and quick delivery.”

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Posted 11 months ago

“Very quick delivery.”

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Posted 11 months ago

“Excellent customer service, good advice and helpful as ever. Quick and easy exchange, with assistance from Anne. Thank you.”

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Posted 11 months ago

“Excellent service by speaking to a real polite and efficent customer service person. No robots nor yukky music whilst waiting. I had tried 20 or more times to do the whole transaction online. Fortunately due to their excellent IT they wre able to track this and my order was stuck in the system. Once ordered my shoes arrived within 2 days even though I was expecting a 5 day turnaround. I usually go directly to the store in Victoria but since I knew the make and model of my running shoes, I decided to try ordering directly from them. The service was brilliant.”

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Posted 11 months ago

“Booked a gait analysis in advance and it was really worth the wait. Received a pair of shoes that fit like a glove.”

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Posted 11 months ago

“Sadly my order never arrived despite being told it had been dispatched, apparently my size was not in stock and I knew nothing about it until I received an email to tell me that I had been refunded.”

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Posted 11 months ago

“Love Run and Become. Bought a Ronhill waterproof jacket. It's perfect. Service is always great, highly recommend.”

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Posted 11 months ago

“The expert’s choice.”

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Posted 1 year ago

“My order arrived quickly but unfortunately I had to return them as they were too small. The return and refund was done within a week, so really impressed. Will definitely re-order.”

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Posted 1 year ago

“Fast postage item as described great all round service, recommended seller”

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Posted 1 year ago

“Good service. Great choice. Arrived on time. Super pleased with my new running shoes and shorts.”

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Posted 1 year ago

“Love my hoka running shoes. I was really worried they wouldnt fit as id bought them online. but no - they're purfect. Arrived quickly and website was easy to use”

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Posted 1 year ago

“Excellent service and very quick in posting our my new trainers.”

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Posted 1 year ago

“Very nice trainers from Brookes”

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Posted 1 year ago

Run and Become is rated 4.9 based on 3,346 reviews