Ruislip Appliances LTD Reviews

Name: Ruislip Appliances LTD
Address: 112-116 Pembroke Road, Ruisli, London Borough of Hillingdon
Rating: 4.88

4.9 Rating 1,530 Reviews

98 %

of reviewers recommend Ruislip Appliances LTD

Company Reviews

Metrics

Info

4.9

Based on 1,530 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01895633837

Location:

112-116 Pembroke Road,
Ruisli
London Borough of Hillingdon
HA4 8NW

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with first fitting. Had a 2nd visit. But still Can’t open door. No communication from Ruislip Appliances. Thought Liebhurr was a top brand. Would not recommend as yet.”

Helpful Report

Posted 1 year ago

“I wanted to promote local businesses and thought of giving this business to Ruislip appliances. But I regreted the decision during the process. The Australian accent sales person was so unhelpful and uncooperative during the process . Make sure you have good customers focused staff in the store there are plenty of Uk staff who are more willing to work look after your customers better!!”

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Posted 1 year ago

We don't employ any Australian staff - but more importantly our guys are usually extremely helpful and polite, it is something we pride ourselves on! I can only apologies for your experience - and assure you that this is not the norm!

Posted 1 year ago

“The one star is for the guy that installed my appliance, to which I would have given 0 star if there was an option. He was rude and obnoxious and everything was too much trouble for him. Obviously he is not happy in his job. Perhaps he should look for another job where he has no contact with the public.”

Helpful Report

Posted 1 year ago

We are very sorry to have disappointed you on this occasion Mrs Moorwood. As you can see from our vast number of 5 Star reviews, where our delivery team are often mentioned for their polite and helpful manner, I can only apologise and assure you this this is not the norm for our business. Hopefully we will get the opportunity to put things right in the future.

Posted 1 year ago

“Firstly I took the day off prepaid my service and was told 30 mins before the end of the day they weren’t coming 😩I then had to arrange for someone to be there the next day which was my daughter and two men turned up which was a bit intimidating for a young woman alone waiting for them”

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Posted 1 year ago

I am so sorry for the misunderstanding regarding delivery. Our staff are in no way intimidating, and cannot apologise for simply "being men!"

Posted 1 year ago

“I also had dreadful recent experience & dealt with rude & arrogant Sales Person in store . So I took my business elsewhere thankfully Certainly did not live up to other reviews”

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Posted 3 years ago

“I was terribly upset at the way I was treated. So my £2000 on appliances purchase went elsewhere.”

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Posted 3 years ago

“The staff could not have been more helpful pre purchase, patiently answering detailed questions. It all went wrong when the Palletline driver failed to deliver the microwave as well as the fridge. My husband didnt realise the were coming together Because the driver signed the receipt with false intials we were unable to get a refund. They could have done more to help.”

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Posted 4 years ago

“Ordered a product online but after paying was told it was out of stock. I believe in supporting local businesses compared to larger chain stores. I was promised a refund but I’m still chasing them. Emails are ignored and empty promises over the phone of a refund. Having read the glowing reviews thought that this was a trustworthy establishment. If something needs resolving expect to spend hours of your time chasing them. I’m sure others have had great service but when they can’t resolve a simple refund, I would think twice about using this place again.”

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Posted 5 years ago

“Staff is very rude.”

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Posted 6 years ago

“1. We were not quoted to take the freezer away but £15 more was taken from my account 2. We were told that the new freezer would arrive in 4-5 days. It took 3 weeks- we were not informed of the delay and had to chase 3. We were told that as soon as it came in we would get a phone call-again , this did not happen -we had to chase 4. On deliver day-I rang to get an estimated time-they were please to tell me that they cold not estimate a time, nor could they call 30 mins in advance. Whatever has happened to customer service? 5. The freezer arrived with a dent-we were so fed up by then that we accepted it. 6. We were moving frozen foods from the old freezer to the new one-they did not let us know in advance that the new freezer could not be switched on for 6 hours after delivery. 7. My wife had an unpleasant experience phoning them-the conversation was a pretty rude and unhelpful exchange All in all-not a good experience-we wanted to support a local firm and hoped to build up a good relationship for future purchases.....”

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Posted 7 years ago

“I had a very bad experience with this company. I would never buy from them again.”

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Posted 7 years ago

Hi, Thanks for your Review , I have looked back at your order and seen we charged you a restocking fee for a special order item we orderd in for you. i`m sorry you think this was unfair. We of course take all feedback on board. Regards Nick Mooney

Posted 7 years ago

“Great fridge but your delivery team was rude, disrespectful, lazy and argumentative. Never again will I use your company”

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Posted 8 years ago

Sorry! . at least your happy with the fridge! , we will take your points on board and pass the feedback to the delivery team , Normaly they only get praise!

Posted 8 years ago

“Very polite service and dishwasher fitted day after purchase - many thanks”

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Posted 8 years ago

hi Thanks for the Review , but did you mean to give us one star? you review reads like you were happy but the Star makes me think we got something wrong? if so what was it and sorry! Nick Mooney

Posted 8 years ago

Ruislip Appliances LTD is rated 4.9 based on 1,530 reviews