Ruislip Appliances LTD Reviews

Name: Ruislip Appliances LTD
Address: 112-116 Pembroke Road, Ruisli, London Borough of Hillingdon
Rating: 4.88

4.9 Rating 1,530 Reviews

98 %

of reviewers recommend Ruislip Appliances LTD

Company Reviews

Metrics

Info

4.9

Based on 1,530 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01895633837

Location:

112-116 Pembroke Road,
Ruisli
London Borough of Hillingdon
HA4 8NW

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the Bosch vacuum cleaner. However, when I bought there was not mentioned in the description that it will come without additional parts, brushes etc. It was great communication with the shop staff and he suggests to buy additional parts separately through the Bosh website. Another extra money to spend.”

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Posted 2 years ago

Thank you for the lovely review. We have passed on your feedback to the team and Bosch - we do understand it is frustrating when you have to pay out for extras!

Posted 2 years ago

“Ruislip Appliances seemed to be trying too hard and then falling short of their promises. We ordered a Liebherr Fridge freezer to be delivered Monday. The computer told the assistant that only afternoon slots were available. Another man more senior (probably the manager) came over saying he could deliver in the morning. My wife stayed in all morning and when nothing had come by 12:30 I rang up to find that the van had only just left for the afternoon slots with our fridge freezer on board. When I asked why it did not come in the morning the man said it was always going to be in the afternoon because that was the only slot available. So, my wife stayed in the morning for nothing. However, the fridge that was sold to us has been very good. Very quiet, very cold and like the alarm function that tells you when you have left the door open. Overall Good but I think they should not promise something they cannot deliver. I think they tried too hard to gain our custom. Next time just tell the customer no more slots in the morning we will have to deliver in the afternoon.”

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Posted 2 years ago

“Good selection and straight forward. Always obliging to help as best they can. True to their word!”

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Posted 2 years ago

Thank you for a lovely review!

Posted 2 years ago

“Very good oven and matches our old neffl”

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Posted 2 years ago

Thank you for the lovely review Mr Booth!

Posted 2 years ago

“experienced customer service and delivery on time very content”

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Posted 2 years ago

Thank you for your business and the lovely review!

Posted 2 years ago

“Good attention from Ruislip Appliances and cooker was delivered and old appliances removed on the day as agreed. It was a shame that the electrical fitting/plug had to be changed in order to fit the cooker in place and that the fitters were not authorised to do this so just left the cooker with me and left. However, I was lucky in that the local electrician I found to change the plug came the same day and fitted the cooker in place at the same time for me. Again Ruislip Appliances were prompt in refunding the fitting fee for this to me, so no complaints there.”

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Posted 2 years ago

Thank you for the fair and lovely review! We are sorry we weren't able to fulfil the installation on this occasion but are pleased you managed to get it resolved promptly! We hope we can be of assistance in the future!

Posted 2 years ago

“Once they two guys arrived they were helpful & professional. However, I did not receive a call from them to let me know when they were arriving - as had been promised by the office personnel when I make the order/booking. I questioned the guys who delivered and installed my new washing machine (& removed the old one) and they said they had left the depo at 7.30am but had not been given any instructions to call me. This 'disconnect' between the office admin team & the delivery team is most unhelpful. Fortunately, I was at home when they arrived, but had I relied on what I had been told, I might not have been, which would have been very annoying for me - & the delivery guys! Peter”

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Posted 2 years ago

Thank you for your business and the fair review! Mr Hazell! We apologise that we let you down with regards to the delivery call. Hopefully we will be given the opportunity to get this right next time!

Posted 2 years ago

“Competitive. The cooker hood I purchased was graded, but was advised I store that it had gone through a “21 point check” b4 being sold on. Installed this and then found that the button for the light wouldn’t depress. Was unimpressed with the checks made as there should have been a 22 point check system! 🤷‍♂️Anyway I managed to fix the problem from within the unit by giving the switch pack a forceful nudge toward the rear since the clearance for the button was slightly out of alignment.”

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Posted 2 years ago

Thank you for your fair review Mr Langley! Glad you managed to resolve the issue - and hopefully we will get the opportunity to assist you in the future.

Posted 2 years ago

“I recently required a new oven and such was the urgency in getting it replaced I opted to go to an independent retailer which was local an had one available for collection the same day at the same price as a number of others whose delivery schedules were at best 2 days away....”

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Posted 2 years ago

Thank you for the review Paul - it looks like we over delivered at a fair price compared to our competitors - hopefully next time we can also earn the fifth star!

Posted 2 years ago

“Good service”

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Posted 2 years ago

“I purchased a Bosh dishwasher + disposal of the old dishwasher + installation of the new one. My experience in the store was good. The item was delivered in just few days. The personnel that did the installation were kind and polite. However, it would have been better for the installation to be done a bit more in line with the manufacturer's instructions.”

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Posted 2 years ago

“The purchase and delivery of the item was fine, but the delivery driver asked if the shop had informed me that there were 2 dents in the washing machine, which they had not. I asked for a discount and was given £20 off, not enough in hindsight. The dent on the front is very obvious in certain lights.”

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Posted 3 years ago

“Easy to order, fridge arrived on time and was installed correctly.”

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Posted 3 years ago

“Happy to provide advice and spend time explaining appliances. Substantial discount achieved through 'graded' ratings which do not compromise quality or affect warranties. Delivery reasonably fast and reliable.”

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Posted 3 years ago

“Excellent service, price and delivery”

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Posted 3 years ago

“They were not able to deliver at the selected date due to over-bookings but problem sorted due to excellent communication with the customer service.”

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Posted 3 years ago

“These saucepans are perfect for a new holiday rental where we have put in an induction hob . And rather good looking for a saucepan too !”

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Posted 3 years ago

“Competitive price, quick delivery.”

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Posted 3 years ago

“We bought a replacement hob. One problem we encountered was the electric fittings were held by ‘torq’ screws. We had to go and buy special screw driver to open it. It would have been helpful if we were told this when we said we would fit it ourselves Pleased with appliance.”

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Posted 3 years ago

“Great people , always helpful good value for money”

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Posted 3 years ago

Ruislip Appliances LTD is rated 4.9 based on 1,530 reviews