Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,597 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,597 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately for us the colour of the bathroom panels are much darker than what they appeared online. We enquired about returning and were given a link to get a quote. To return the panels was over £300! This is ridiculous as it is much more than the value of the goods. We are now left with 2 panels we can't use.”

Helpful Report

Posted 3 weeks ago

“The ceiling panels where lovely however a few panels had damage. I asked for a replacement and they told me that I would use sealant to cover up etc which I was not impressed 😒. The decorator said they couldn't be used. I ended up having to buy another one from elsewhere not good really bearing in mind the delivery called £45”

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Posted 1 month ago

“Was not a great experience. Customer service told us things were on their way when they weren't. We had to put back our tradesman twice, who had ripped out our shower having been promised the order would be imminent, so we had no shower for over a week. We were sent the wrong colour of trims and so our tradesmen had to source the right colour locally for us. Having contacted the company, we are still waiting for the wrong trims yo be picked up and for our refund. Think twice before using this company. Why lie to the customer?? Just be honest about the delay, so they don't instruct the trademan, therefore being left in a muddle for a prolonged period of time. Customer service would speak pleasantly to us, but as we were constantly told a pack of lies, we called them around 10 times!!”

Helpful Report

Posted 1 month ago

“Bit fed up of these guys now. All very nice service on the face of it and good prices but the wheels fall off if you have an issue. Firstly they set my expectations wrong around delivery (I called before ordering). I had expected my bathroom to be finished before Christmas. When I called on the 23rd to chase my items I was told Scudo had closed for Christmas and I’d missed the cut off date when I placed the order so needed to wait until NY. This wasn’t great given that I had called to specifically check, but I decided to be patient and wait it out. Afterall Christmas arriving wasn’t their fault but whoever I spoke to on the phone could have been more aware of distributor cut offs. Anyway, I wait for NY and am told the earliest it will be delivered is 2/3 Jan. Again I hear nothing so start to chase. On the 6th I’m told I’ll be contacted by Scudo. Nothing. On the 7th I called 3x until eventually a manager apparently gets involved to get me a delivery slot. I’m not sure what happens with the delivery but we waited in all day only to find a bit of paper through the door at 5 to say they tried to deliver. The sink eventually arrives on the 9th. My builder comes to fit it on the 10th (we’ve now been without a sink for coming up to 4 weeks) and he finds there’s no countertop amongst the boxes so can’t complete the fit. I call up again and they locate the countertop at their warehouse. I get a phone call back to say it’ll arrive on Monday which means another weekend without a sink. I have 2 young children and despite asking if there’s any way to get it on Saturday I’m told no chance. I was willing to pay by this point! I’m also told it’s my fault for being in London with work the time it arrived and for not checking the correct items had been delivered when the sink finally turned up. There were numerous boxes so I’m not entirely sure how I was supposed to know. I’m also told that there’s nothing else they can do, that it’s not their fault there’s a delay to delivery and other than getting the top to me by Monday I just have to suck it up. I was also told when I pointed out how long I’d been without a sink that I shouldn’t have taken our old one out until the new one had arrived. As explained expectations were set that the sink would be there the Friday before Christmas. I asked if I could have the countertop for free to make up for the amount of time and effort I have personally gone to to get this sink delivered to which I was told if I wanted the item then I had to pay for it. They didn’t do anything like that. The whole thing was poorly handled. I won’t name the individual but I am surprised that there is an expectation that they can give out wrong information, fail to deliver all the items in the order, and then handle the fall out badly without acknowledging or taking any responsibility. I asked to speak to Jared (a manager) who was on lunch until 1 when I called. I could have called back but I think I have exhausted my energy on this now. I feel utterly worn down and defeated. Jared could have taken the time to call but I guess that’s the level of care these guys take over their customers. So just be warned. This company is probably great if it all goes smoothly, but if it doesn’t, expect to be the one chasing for rectification and don’t expect any responsibility to be shouldered or any help in trying to get your items. I’ve tried to be fair and have given 2 stars as when on the happy path everyone was pleasant enough.”

Helpful Report

Posted 2 months ago

“The delivery of the nuance shower boards was sent to an incorrect address, luckily the owner of the house called me to let me know or I would have never known that they had been delivered incorrectly. These where very expensive and took a smal amount of damage to the side that was cut so wasn't an issue for myself but could have been for someone else. This was fixed fairly quickly however the delivery driver was slightly annoyed at me because he had to come back just to move the board a few roads over, I think he expected me to do this. The main delivery of the shower parts was excellent however when paying £45 for delivery you would expect better.”

Helpful Report

Posted 2 months ago

Good Morning Alesdair, We're very sorry to hear about the issue with your boards. We can see you contacted us on the day of delivery to say the manufacturer had delivered the boards to the wrong address. We reached out to the manufacturer immediately, who had the driver return and redeliver to the correct address all within a few hours. We can only apologise for the attitude of the driver supplied. The main delivery of the shower parts was dispatched from our warehouse team and it's great to see those parts arrived in good time and without issue. We'd love to be able to offer free delivery, as we have in the past - the reality is the services used in the UK have increased in price to such an extent in recent years, we can no longer do so. Sorry again for the issue with the delivery Alesdair, if ever you need anything else moving forward give us a call and we'll do our best to make it up to you. Rubberduck Bathrooms Team

Posted 2 months ago

“Order was delivered as promised but part of the order was missing and one of the large and expensive element boards was water damaged.”

Helpful Report

Posted 3 months ago

Good morning Keith, We're very sorry to hear about the issues with your delivery. This is not the experience we want for our customers, and we completely understand your frustration. Had we been made aware at the time, we would have contacted the manufacturer to arrange replacement of the missing item. A member of the customer service team has tried to call this morning to get some more info but we had no luck in getting through. If you wanted to contact us when you're free, we'd be more than happy to help. We appreciate you bringing this to our attention and will review the matter with the manufacturer and their delivery partners to help prevent this from happening moving forward. Rubberduck Bathrooms Team

Posted 3 months ago

“The sheet arrived with a dent in the middle of it, fortunately the back not the front. There was a crack on one of the short edges, fortunately it was possible to trim to not use it. Apart from that we were very pleased that the pattern matched what we required and it arrived very quickly.”

Helpful Report

Posted 3 months ago

Hi Peter, We're very sorry to hear about the issue with damage during delivery. Had we been made aware, we would have happily replaced your panel without delay. The manufacturer packs these items using heavy cardboard protection which helps to heavily reduce damages reported on these items. We are aware however that, during times of increased demand on courier networks, damages can occur a little more often. Again, we're sorry you've not had the normal Rubberduck experience Peter. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 3 months ago

“Delivery said 2-3 days and was more like 4-5 which lead to me having to rearrange bathroom fitter. The delivery was also split, and the first part was delivered at 10pm, yes 10pm on a Friday night.”

Helpful Report

Posted 3 months ago

Hi Andrew, We're sorry to hear about the issues faced here. Looking back at your order, we can see you placed an order for an item that carries a 2-5 day delivery window. As this order was distributed directly by the manufacturer, unfortunately we didn’t have control over their handling of the delivery. However, the situation you described is certainly not typical and quite frankly, unacceptable. We’ll raise the matter with the manufacturer to ensure their courier service is reviewed and improved. It's certainly no excuse however we do understand that the UK has just gone through the busiest time of the year for online retail. Meeting customer demands during this period can at times increase issues with delivery times, which we can only apologise for. If there’s anything further we can do to help, please don’t hesitate to get in touch. Rubberduck Bathrooms Team

Posted 3 months ago

“Order arrived promptly and in good condition. However communication was non-existant when I requested that the order be changed before dispatch. After 2 emails I have still not heard anything from Rubber Duck Bathrooms.”

Helpful Report

Posted 4 months ago

Good Morning Margaret, Thank you for your feedback. We’re pleased to hear your order arrived promptly and in good condition, but we’re very sorry to learn about the lack of response regarding your request to amend the order before dispatch. We strive to respond to all customer enquiries as quickly as possible, and it’s clear we fell short in this instance. For any time-sensitive queries, we encourage customers to call us directly so we can address your concerns more promptly. If there’s anything further we can assist with, please don’t hesitate to get in touch. We truly value your feedback and are committed to improving our service. Rubberduck Bathrooms Team

Posted 3 months ago

“Rubberduck Bathrooms delivery was swift, however the shower caddy we bought is not fit for purpose. Product do not stand up in the caddy they keep falling over because the wire supprots are too far apart, the front is also too low so products are unsuppoerted and fall. It was very expesnsive and expected more from it.”

Helpful Report

Posted 4 months ago

Hi Steve, Thank you for your feedback. We’re glad to hear you were pleased with our swift delivery service, but we’re sorry to learn the shower caddy didn’t meet your expectations. To help customers make informed decisions, we provide detailed technical drawings on our product pages, which include dimensions like the spacing of the wire supports. We always recommend reviewing these specs to ensure the product suits your needs prior to ordering. That said, we understand how frustrating it must be for the caddy not to perform as expected, especially given its cost. We value your comments and will review this product with the manufacturer to see if improvements can be made. If you’d like to discuss this further or explore alternative options, please don’t hesitate to get in touch. Rubberduck Bathrooms Team

Posted 3 months ago

“Quick to despatch and deliver order. Only time will tell once unit is fitted if it is good. Went to fit item to discover it wouldn’t fit in location. Called to ask about what they could do was told they couldn’t do anything. Will certainly be avoiding this company in future.”

Helpful Report

Posted 5 months ago

Hi David, We're very sorry to hear the item did not work for your installation. As explained on the call, once a shower valve has been installed on the wall we cannot then accept a return and offer a refund for the installed item. This is because the item cannot be resold and the cost that we paid for the item and the delivery service used cannot be recouped. To help customers make informed decisions, we provide detailed technical details/installation guides on our product pages and unlike most we operate a telephone line too. We always recommend reviewing these aspects or giving us a call to ensure the product suits your needs prior to placing your order. We understand your frustration however, had you purchased the item from any other online retailer, the answer would have been the same. Sorry again to hear you've been unhappy with the service provided. Rubberduck Bathrooms Team

Posted 3 months ago

“Order placed 25th Sept 2024 Order ID 233030 Not with Courier until 2nd October 2024 Notice of delay in delivery from Courier on 4th October 2024 Notice of further delay in delivery from Courier again today 7th October 2024 Given the fee for Large Delivery and the delays this would at best be dissapointing!! Your reply would be appreciated.”

Helpful Report

Posted 5 months ago

Hi David, Thank you for your feedback. We’re truly sorry for the delay in your delivery. The delay came about as a result of the delivery location being in Northern Ireland and the fact we did not deliver to non-mainland UK. This has since changed, we can now supply small to medium items direct form our stock to your area but this does take a little longer than standard. The £25 delivery fee covers the special care needed for large, fragile items like yours, and we appreciate your understanding. If there’s anything further we can do to help, please don’t hesitate to get in touch. Rubberduck Bathrooms Team

Posted 3 months ago

“Rubber duck is fine. Let down by DHL delivery.”

Helpful Report

Posted 5 months ago

Hi Andrew, We're very sorry to hear about the issue with your delivery. Over the years we’ve used numerous partners and DHL offers a quick and tracked delivery service with minimal customer service issues reported back to us. We fully appreciate there are no perfect partners when it comes to couriers used in the UK however. We’ll continue to review the services used with a view to improving where we can. Sorry again for any inconvenience caused. Rubberduck Bathrooms Team

Posted 3 months ago

“Delivery was so slow that bathroom was finished before the product arrived.”

Helpful Report

Posted 6 months ago

Good morning Luiz, We're very sorry to hear your item didn't arrive in time! We can see your order was placed with us over the bank holiday weekend and we dispatched your item on a tracked next day service when we opened again on the Tuesday morning. We do our best to dispatch items as quick as possible and we do pay for a next day service, as shown in the dispatch and tracking info provided. Bank Holidays can at times cause delays to logistics however, which we can only apologise for. Rubberduck Bathrooms Team

Posted 6 months ago

“If things are wrong you have to pay for returns I bought a shower tray which was extremely heavy, they don’t have their own return couriers. It cost me £92 for return and they wouldn’t even meet me half way. Don’t seem to care once they have your money.”

Helpful Report

Posted 7 months ago

Good afternoon Mrs Swan, We're sorry you feel the service could be improved. We can see you placed your order shortly after 12pm on the 16th of July - the order was processed and dispatched using a next day service within 2 hours and with an email notifying you of your ETA. After delivery had been made, you contacted us to suggest the tray would not work for your installation and requested to return it. Which we happily accepted. As a small discount retailer we cannot afford to cover the cost of an unwanted return - if we did, we would have to increase the costs displayed for all our valued customers. Which is something we are not prepared to do. We hope the above helps give clarity to our policies regarding returns. Rubberduck Bathrooms Team

Posted 7 months ago

“Unfortunately shower tray was damaged and only discovered when unpacked and fitting , customer services no help”

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Posted 8 months ago

“The order processing was good”

Helpful Report

Posted 9 months ago

“The issue we had was between the supplier (Mermaid) and Rubberduck Bathrooms. I missed a call from the supplier. When I attempted to return the call on several occassions it was never answered. Next I received a confirmation from Rubberduck stating that the delivery was dispatched and confirmed a date. I made arrangements to be available for the delivery on this day. The delivery never turned up. During the day, I emailed Rubberduck to confirm this was being delivered. This was never responded to. When I eventually called Rubberduck, I was told that I never confirmed the delivery. This was a bit confusing as the email confirmation, confirming the dispatch of goods, never asked for anything to be confirmed. When enquiring about this, we asked about the email that had not been responded to it was only at this point that the email was seen. The communication was poor and confusing. The supplier not picking up the phone was poor as was the misleading email from Ruberduck confirming a delivery date with no mention that the delivery needed to be confirmed.”

Helpful Report

Posted 9 months ago

“on receving a vortex conceald cistern , the air tubes were missing reported this i didnt notice ,also wall bracket an the weddged an washer 2" flush pipe seal was also missing i phoned again to report this , but i was in the cutomer house and started the work took 1 week to get the air tubes . had to make clips to hold up unit . and flush pipe seal finished the job over a week now , no sign off missing parts”

Helpful Report

Posted 9 months ago

“We needed a shower screen in a hurry to complete an en suite before our visitors arrived and googled suppliers to check out reviews, prices and delivery. Selected QS Supplies on Monday 13th May and ordered one in the evening with £20 plus VAT carriage charge. The next morning we received an email from them @ 9:54 apologising that this item was out of stock and wouldn't be with with us in the time frame. We cancelled the order (and the refund was extremely prompt! *****) We then selected Rubberduck and checked out stock by phone first. We were told they had a couple in stock and delivery should be Friday 17th or latest Monday 20th May. Their carriage charge was more - £34.99 inc VAT. We immediately ordered online and had an acknowledgement at 15:43 on Tuesday 14th May. No delivery date mentioned. We waited, but nothing arrived Friday so phoned Monday morning 20th May at 9:19 and Ben told us that it should be with us latest Wednesday. We phoned again the next morning Tuesday 21st May as we had no email or message with a time and they told us it was being despatched the following day :-( and would be on a 24 hour service. Finally had an email from them @3:48pm Tuesday saying the order has been despatched and we could track it. There was no tracking available all day - we later had a phone call from Palletways, asking us did we want delivery on Thursday or Friday!!! It arrived Thursday with a label on the packaging 'Economy delivery' We asked Rubberduck for some compensation on the delivery charge but they refused.”

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Posted 9 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,597 reviews