Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,597 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,597 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Issue with item not as described. Agreed to refund but with delivery and return I will be £55 out of pocket. Office manager was extremely rude and condescending. Refused to give any contact details or pass me to a higher manager. Refused to give contact details for the supplier. Argued that the item was correct. Item described as brushed brass when it is polished brass. I have used a few suppliers for items for our new bathroom and none have been as rude and unhelpful. Would not recommend or use again”

Helpful Report

Posted 6 hours ago

“I was extremely disappointed with your returns policy. The only way I could return the item that was actually just an incorrect size order was to pay a £75 shipment fee which basically cost the same as what the panel cost in the first place I will be leaving a bad review on Google.”

Helpful Report

Posted 6 days ago

Good morning Juliana, To be honest, we're extremely disappointed to see your review. You placed your order on Thurs afternoon of the 20th, for items that carried a longer lead time than you needed. You emailed shortly after placing your order, asking if we could speed things up as you had a fitter booked in. We responded to your email within 10 minutes to say we would arrange to split the delivery at no further cost to you. This meant we covered 3 separate delivery fees from suppliers/couriers. In the evening after your order arrived, you emailed requesting to return the bath panels. We politely responded first thing in the morning, with the link to our returns information. We never offered a price for a return service. We're not sure what else you expected from us, most people would consider the above to be a great service. Rubberduck Bathrooms Team

Posted 9 hours ago

“Really poor experience - used you for the first time and really, really poor communication with several delays to order. My customer was really upset she had no shower to use for weeks due to delay after delay.”

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Posted 6 days ago

“Terrible customer service, do not order from here as you can not return anything and the manager is extremely rude.”

Helpful Report

Posted 1 month ago

Good Afternoon Janine, We're sorry to hear you've been unhappy with the service provided. With returns, of course we can accept them. That's not a problem at all. That being said, customers do have a duty of care to return any unwanted item to us in a resalable condition. When you called to ask why the return of your glass screen had been rejected at the point of delivery, we kindly explained that the outer packaging was not only badly damaged but it was also covered in black tape. Given the item looked to have taken several knocks in transit and the packaging was now rendered useless, the integrity of the glass contained could not be guaranteed. Meaning we would not be able to sell or use the item for a fit with any confidence. This is why we ask all customers to take images of items/packaging prior to returning them, so if any issues like this arise you can file a claim with your chosen courier. We appreciate this may not have been the news you wanted to hear but we cannot accept items back in that condition unfortunately. Rubberduck Bathrooms Team

Posted 1 month ago

“I was happy with the pre sale but the after sale in return I am very disappointed in. There was no problem with the product but the colour was not as expected so I paid the return fee and arranged my own return. I have had to chase my refund twice. I understand refunds go through a process but to have no acknowledgment email from the company I feel is poor. I am left guessing when I will receive my money back.”

Helpful Report

Posted 1 month ago

Hi Sarah, Thanks for taking the time to leave a review. Apologies if you feel we're taking a little longer than expected to process your refund. As per your call today, your item has been received, checked and a refund request is with the accounts team to be processed as soon as possible. Ben went on to mention that it was marked as a priority refund and gave a timeframe for when it would be processed with email confirmation to follow. Which should remove any sense of confusion. We hope the above helps to explain the matter in full but if you need further clarification please don't hesitate to reach out. Rubberduck Bathrooms Team

Posted 1 month ago

“Please speak to the your manager and he will explain why I have not received any of my orders not a happy customer and if you had looked on my order status it will show you that I have not received it ???and if you hadn’t asked for a review I would not of sent one”

Helpful Report

Posted 1 month ago

Hi Sue, Thanks for taking the time to leave feedback. The review invitations go out automatically to all customers who've had a dispatch confirmation. Given items typically arrive within a day of dispatch, we look to ask customers about the service received. We can see your order was dispatched on the 4th however, it looks like the carrier had some difficulty completing the drop and replacements needed to be dispatched on the 6th. On speaking with the customer service team this afternoon, we understand that second delivery is still outstanding and rather than wait, we have dispatched another set of trims from our stock to avoid any further delays. We appreciate the frustration with delays and hope that customers can see we've done all we can from this side to ensure a smooth delivery process. Apologies again Sue. Rubberduck Bathrooms Team

Posted 1 month ago

“The guy I spoke with had very bad customer service.”

Helpful Report

Posted 2 months ago

Hi Nikki, Thank you for your feedback, and we’re very sorry to hear about your experience. It's difficult for us to see what went wrong with your order given it was delivered within the timescales stated using a tracked service, so you could keep an eye on things your side. Providing excellent customer service is a top priority for us, and we’re disappointed to learn that we didn’t meet those standards during your call. Please feel free to reach out to us directly with more details, so we can improve and provide you with the service that we expect to deliver. Thank you again for bringing this to our attention. Rubberduck Bathrooms Team

Posted 2 months ago

“Absolutely useless and don’t care about customers.”

Helpful Report

Posted 2 months ago

Hi Sarah, We’re very sorry to hear about your experience and that we didn’t meet your expectations. We always try our best to provide excellent customer service, and we can see we fell short in your case. Looking at the details we can see there was a picking error and you received the wrong coloured support arm on two separate deliveries. This is unacceptable and again we'd like to apologise for the inconvenience caused. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience with us. Rubberduck Bathrooms Team

Posted 2 months ago

“Very unhappy with knowledge and support of staff at Rubberduck. I would never use the company again.”

Helpful Report

Posted 3 months ago

Hi Lindsay, We're very sorry to hear you've been left unhappy with the support from our team. Looking back we can see you had enquired about a kitchen tap and if the tap would be suitable for use on a gravity fed system. Where the water tank was positioned high enough to offer the pressure required for the tap to operate. The detail from the manufacturer installation guide was that the tap should have been suitable. What our team could not have known (and what we were told after installation) was that the plumbing in the building contained a number of unnecessary elbows / connections. Which significantly reduced the pressure in your system. The fitter on-site did know this and advised against installing the tap - we could have arranged for a return/replacement to a more suitable tap at this point. Unfortunately the advice was not followed and the tap was installed. We do our best to offer advice to our valued customers but we cannot account for unforeseen circumstances. Rubberduck Bathrooms Team

Posted 3 months ago

“I made a large order with rubber duck for 3 bathrooms. I had multiple delivery issues, the first with missing items and then the promise they would be delivered in a couple of days. They were not. This then happened again!! Due to the delays I had to reorganise the plumber as the items were not here weeks after they should have been. I have then called the company to organise the return of one item outside of the return period (didn’t realise tap length was wrong for sink as plumber has only just come back to fit the bathrooms, due to their delivery/warehouse issues) and they won’t allow me to return as it’s out of policy. I spent close to £2,000 and very disappointed, although the products are nice you can buy the same from other websites who are more considerate of their customers. Some staff are helpful but full of empty promises, others are just rude.”

Helpful Report

Posted 3 months ago

Hi Ellie, Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you’ve encountered with your order. We completely understand how frustrating it must have been to face multiple delivery delays, especially when this impacted your schedule and required you to reorganise your plumber. This is far from the seamless experience we aim to provide, and we sincerely apologise for the inconvenience caused. We happen to agree with your comments regarding the return and one of the team did just try to call you to discuss things further but had no luck in getting through. If you want to call us back and ask for Gary, we'd be more than happy to help. Rubberduck Bathrooms Team

Posted 3 months ago

“The customer service was good until it came to processing a refund, which clearly needs improvement. Communication was poor throughout the refund process. It seems like returned items are sent to a different location, and no one I spoke with could explain why my item hadn't been inspected or why the refund was delayed. As a customer, I’m very disappointed with this experience. After two weeks I am still waiting for an email to confirm my item was received. No sign of refund.”

Helpful Report

Posted 3 months ago

“No sink after a week and a card left by the courier which doesn’t link to our order. No idea where our order is so hard to review something you haven’t received.”

Helpful Report

Posted 3 months ago

Hi Robert, Thanks for taking time to leave a review, we're sorry you feel the service offered was so poor. We can see you placed your order over Black Friday weekend and (despite it being the busiest time of the year for online retail) we dispatched your order on the Tuesday morning using a tracked service. As you mentioned, a card was left due to a failed delivery attempt and looks to have been rebooked for delivery for tomorrow, according to your tracking info. We understand it can be frustrating dealing with delays around deliveries but we feel we've done all we could to get the item to you as soon as possible. Rubberduck Bathrooms Team

Posted 3 months ago

“Product arrived broken damaged box and tap, obviously thrown about n transit. Emailed with pictures to the email address supplied and no response - spent over £200 on a shower that i cannot use and they wont refund/replace . Very unhappy”

Helpful Report

Posted 3 months ago

Hi Elanor, Thank you for your feedback, and we’re very sorry to hear about your damaged product and the delayed response to your email. We've just come out of the back of the busiest month of the year for online retail and we're working as hard as we can to respond to all incoming information requests as quick as possible. For any time-sensitive queries, we encourage customers to call us directly so we can address your concerns more promptly. We can see an email went out to you with a resolution pending reply - if you would like to come back to us on the point mentioned, we can remedy the matter without delay. We appreciate your patience and understanding and would like the opportunity to make this right. Rubberduck Bathrooms Team

Posted 3 months ago

“Disappointing service, the order arrived later than planned and once it did it was left out on the street, on an industrial estate as this is a business address for 2 days! The parceil specified on the packaging, not to be left without a signature. Not nessacerily Rubberducks fault but you may want to reconsider your choice of courier service”

Helpful Report

Posted 3 months ago

Hi Kathryn, Thank you for sharing your experience. We’re truly sorry to hear about the issues with your delivery and completely understand how frustrating this must have been, especially given the circumstances. As this order was distributed directly by the manufacturer, we unfortunately didn’t have control over the choice of courier or their handling of the delivery. However, the situation you described, including leaving the parcel unsecured over the weekend despite requiring a signature, is unacceptable. We’ll raise the matter with the manufacturer to ensure their courier service is reviewed and improved. We sincerely appreciate your patience and understanding. If there’s anything further we can do to assist, please don’t hesitate to get in touch. Rubberduck Bathrooms Team

Posted 3 months ago

“Worst customer service I have ever received. wetwall panels arrived in an usable state.”

Rubberduck Bathrooms Ltd 1 star review on 14th November 2024

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Posted 3 months ago

“I’ve emailed and called regarding missing items from my order(s) and incorrect items. No reply or response. Very poor customer service”

Helpful Report

Posted 4 months ago

Hi Chris, Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We completely understand how frustrating it must be to have missing or incorrect items and not receive a response to your emails. This is not the level of service we strive to provide, and we’re reviewing our communication processes to ensure such issues are addressed promptly moving forward. For any time-sensitive queries, we encourage customers to call us directly so we can address your concerns more promptly. If there’s anything more we can assist you with, please don’t hesitate to get in touch. Rubberduck Bathrooms Team

Posted 3 months ago

“Unfortunately the part I ordered did not fit.”

Helpful Report

Posted 4 months ago

Hi Brandon, We're sorry to hear the part ordered did not fit. We do feel the service rating here is a little low considering we can see you placed your order late evening and the item was dispatched using a tracked next day service within 20 minutes of opening the next morning. On the product page we detail the specs and show a video of how the item is used to help with decision making prior to placing your order too. Again, we're sorry the part was not suitable but we're not sure what else we could have done to help here. Rubberduck Bathrooms Team

Posted 3 months ago

“Ordered a shower and when we went to fit noticed an issue with the riser hight section asked to see if we could return was refused this and any help. Have now had to source additional parts to make the shower work. Will avoid this company again and don’t bother calling them they are just rude and don’t care. The instructions are clearly wrong for the item.”

Helpful Report

Posted 4 months ago

Hi David, We're very sorry to hear the item did not work for your installation. As explained during the call, once a shower valve has been installed on the wall we cannot then accept a return and offer a refund for the installed item. This is because the item cannot be resold and the cost that we paid for the item and the delivery service used cannot be recouped. To help customers make informed decisions, we provide detailed technical details/installation guides on our product pages and unlike most we operate a telephone line too. We always recommend reviewing these aspects or giving us a call to ensure the product suits your needs prior to placing your order. We understand your frustration however, had you purchased the item from any other online retailer, the answer would have been the same. Sorry again to hear you've been unhappy with the service provided. Rubberduck Bathrooms Team

Posted 3 months ago

“Very poor, wrong item was sent out, we are still waiting for rplacment three weeks later!!”

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Posted 5 months ago

Hi David, We completely understand how frustrating it must have been to receive the wrong item and then face delays with the replacement. On being notified of the issue we worked swiftly to ensure your replacement reached you as quickly as possible with a replacement going out the same day. After the replacement was dispatched with tracking information provided, delivery was attempted twice but unfortunately was unsuccessful. This meant the service needed to be rebooked before trying again, causing further delays. We understand the initial frustration and hope customers can see that we acted as swiftly as possible to remedy the issue. Rubberduck Bathrooms Team

Posted 3 months ago

“Unfortunately, I have to give you this bad feedback because I have ordered a rubber to fit to 8mm glass and I have received a 6mm glass rubber. Unfortunately I couldn't complete the handyman job on that day. Regards Liviu”

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Posted 5 months ago

Hi Liviu, We're sorry to hear about a picking error on your order. Looking back we can see your order was placed late evening on the 12th, was dispatched using a tracked next day service within 20 minutes from opening the following morning and was delivered the next working day. Unfortunately picking errors (while rare) can occur at times - we would have sent another out on a next day service, had we been made aware at the time. However this review is first we've heard of the matter. We hope our valued customers can see that we try our best to supply items at low prices and as fast as possible. In the event of a mistake, we always look to resolve any matter ASAP. Rubberduck Bathrooms Team

Posted 5 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,597 reviews