Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,415 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 11th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items we ordered were in stock at a very good price. Delivered promptly and on time in perfect condition.”

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Posted 7 months ago

“Very good company to deal with and extremely helpful.”

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Posted 7 months ago

“Good product and time will tell if it’s ideal for the job. Easy to use and delivery was quick!!”

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Posted 7 months ago

“Order placed and processed straight away delivery received within a couple of days. Communications excellent throughout. Would strongly recommend.”

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Posted 7 months ago

“Excellent customer service. Had a slight issue with purchase which I reported via e mail. Even though the problem was fixed, company still sent out a replacement part within 24 hours. I now have a spare for future use.”

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Posted 7 months ago

“I bought some rubber matting to stop vibration/noise. Supposed to be 20x30. Whoever cut this needs to be shown how to do it properly. The two lengths are 30.5 and 30. The two widths are 19.5 and 18.5. Luckily it will still work for what i want but it’s not up to any kind of standard. I did message them about this and had no reply in 2 weeks.”

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Posted 7 months ago

“good products but slow refunds. Hpoe that helps”

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Posted 7 months ago

“The order processing was good”

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Posted 7 months ago

“Package damaged in transit but was soon exchanged by a extremely helpful customer service advisor and received replacement by post the following day.brilliant service”

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Posted 7 months ago

“Where to start… I am so disappointed and annoyed. I have had the phone put down on me and told it’s not his (Gary) problem that the order he checked was in stock before I placed the order isn’t actually in stock. After phoning numerous times and only getting through at 4:30 it doesn’t leave me much time before Tuesday to find an alternative. When I asked for a refund and said I would look elsewhere, I was told good luck. Honestly the cockiness is unreal, not what you normally get from a professional especially when you are spending lots of money. I hope the owners get to see these reviews and I wish I had read these reviews before placing my order. So much more I would like to say but this is not going to help me get my shower for Tuesday. I do wonder how these companies survive. If this was my business I would not be happy reading these reviews. I am due an apology after what I was told on the phone on Tuesday and then blatantly denying the calls. Please listen to your calls.”

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Posted 7 months ago

“I ordered I new sink unit at a very competetive price, It was delivered promptly as stated. I am extremely impressed with the value for money and the level of customer service.”

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Posted 7 months ago

“I was very pleased with the help and clarifications I received when I called the help-line to ensure I was buying the right things for my DIY project. Thank you.”

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Posted 7 months ago

“Arrived when said, no problem with assembling & looks good.”

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Posted 7 months ago

“Great service well recomended”

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Posted 7 months ago

“£7 for delivery of a small product sent through DHL which could have been sent through the post at a fraction of the cost. Also the product advertised looked more superior to similar products online for a less that a third of the price, however turned out to be exactly the same. Very disappointed. Feel mislead.”

Helpful Report

Posted 7 months ago

Good morning Jane, We're sorry you feel the delivery cost was a little too high. We send out thousands of items a month through our warehouse and DHL is our chosen delivery partner for small to medium items. Over the years we have used numerous partners and DHL offers a quick and tracked delivery service with minimal customer service issues. Cheaper services cause more problems for our customers, which we would rather avoid. With regards to the Eastbrook Pipe Shrouds priced at £12, we are one of the cheapest retailers online for this item. You will not find anyone selling this item at a 3rd of our price. Also, the images used by us (and every other retailer selling this item) are provided by the manufacturer. Again cheaper alternatives can often be sourced from the likes of Amazon or eBay but again, we prefer to use trusted suppliers for our customers. Sorry again you feel the service could be improved. Rubberduck Bathrooms Team

Posted 7 months ago

“Very easy to order and delivery was quick.”

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Posted 7 months ago

“The led bathroom mirror I ordered was delivered promptly. After being installed by an electrician it worked overnight then stopped working at all. I contacted the company who asked for a video so they could contact the manufacturer. A phone call then told me a new one was on the way. It arrived the next day and us working perfectly. Very impressed with this customer care and the led mirror is great. Thank you.”

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Posted 7 months ago

“Fantastic products at a great price. Thank you.”

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Posted 7 months ago

“First classe service every time”

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Posted 7 months ago

“Fantastic! Managed to change an order made online before dispatch, at no extra cost. Delivery on time; products as desired! All round great customer service! Highly recommend!!”

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Posted 7 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,415 reviews