Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,597 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,597 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High quality product”

Helpful Report

Posted 1 year ago

“I ordered a toilet seat, which was delivered promptly. Unfortunately one of the hinge fittings broke. Once I reported what had happened they contacted the manufacturer who replaced it immediately. One can't get better service. So thank you Rubberduck.”

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Posted 1 year ago

“Well, I have a different review to most; I ordered some shower panels which seemed to be going OK but I discovered that it was 'roadside delivery' and that the delivery team had propped the panels OUTSIDE my door on a man road and gone, despite me being 50 yards away at the post box. They hadn't bothered to call me despite having my mobile number I was met with aggression by a member of staff at Rubber Duck when I rang to complain. I had to pay 2 members of the public £20 to bring the panels into my flat. They were stored flat in my living room for 4 days and when I opened the packaging I discovered that one had a couple of small dents in it. I called Rubber Duck and was told that the manufacturer could replace but I would have to return the faulty panel and wait for a new one to be 'delivered'. As the builders were mid way through the shower installation and couldn't wait we decided to go ahead as the dent wasn't too noticeable and hadn't broken the panel surface and as I couldn't afford not to have a functioning shower for weeks. The panels were installed to a high standard by the builders, but after two weeks of use were both bubbling and blistered at the bottom, despite being sold as water resistant. I reported this to Rubber Duck on 5th May and am still waiting for the manufacturer to come and do an inspection. I suppose I was unlucky but I'm hugely unimpressed with the staff efforts.”

Helpful Report

Posted 1 year ago

Good morning Karen, We're sorry to hear you feel the service could be improved. Looking back at your order placed in February this year, we can see that you had reported minor panel damage several weeks after having them delivered and taken inside the property. To manage expectation we indicated that the manufacturer may not look to replace the panel, given the timescales involved. The team still pushed for a positive resolution regardless and we were able to secure a new panel. With the existing one to be uplifted when the new one arrives. At no stage did we ask you to return the panel. As you said, it was decided that the installation would go ahead without replacing the panel. With all panels, we advertise the delivery service to be kerbside only across the website pre-sale. This is apparent in any emails sent after purchasing too. This helps customers arrange for persons to be present at the point of delivery and to avoid issues such as the one described here. The panel inspection was confirmed with the manufacturer on the 30th May, with them looking to arrange a qualified fitter local to you to come out asap. The last communication we had on the matter was on July 3rd and we've heard nothing to suggest an issue up until this review. As always, we'll follow up accordingly and you can expect an update to follow once confirmed with the manufacturer. Again we're sorry you feel the service could be improved. Rubberduck Bathrooms Team

Posted 1 year ago

“Excellent product at good price with fast delivery”

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Posted 1 year ago

“Speedy efficient service. Found the taps that I wanted after being unable to find them from many other retailers at a good price.”

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Posted 1 year ago

“Everything was delivered perfectly and well communicated. No issues.”

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Posted 1 year ago

“Very helpful when ordering nothing to much trouble order delivered on time highly recommend this product and guys on phone for there service”

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Posted 1 year ago

“Ordered Scudo S6 900mm quadrant shower enclosure to replace our old one and received it a few days later. All well packed and delivered on a pallet. (Full marks to Palletways driver who pulled the pallet along our stone track for at least 150m!) New enclosure was easy to fit as it used the same holes in the tiles as old one and was easy to install. Very pleased 😀”

Helpful Report

Posted 1 year ago

“👍👍👍👍👍👍👍👍👍”

Helpful Report

Posted 1 year ago

“Superb company, product arrived packaged well to protect the contents and speedy delivery. Will not hesitate to use again in the future.”

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Posted 1 year ago

“Amazing prices compared to other suppliers and very friendly staff when i needed to call them to check something. fast dispatch.”

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Posted 1 year ago

“Product is excellent but the sealant for around the bath wasn’t good and my builder wouldn’t use it. Also, I should have been told about the trims which I then ordered elsewhere. Delivery time needs to be quicker. No suppliers in my area also isn’t good.”

Helpful Report

Posted 1 year ago

“Very prompt & efficient service from Rubberduck Bathrooms. Have used them a couple of times & would definitely use them again.”

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Posted 1 year ago

“We purchased a kitchen tap. In arrival the box had been damaged and part of the tap had broken. On emailing with pictures Rubberduck sent out a replacement which was perfect.”

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Posted 1 year ago

“Arrived on time, is what it was supposed to be”

Helpful Report

Posted 1 year ago

“Ordered Aqua Ice shower panels as the picture looks blue. When they arrived they were green. After very unhelpful e-mail from you I was told I ordered Aqua Ice panels and that's what I got .... end of! Since when has Aqua Ice been green. Would never reccomend you.”

Rubberduck Bathrooms Ltd 1 star review on 24th July 2023

Helpful Report

Posted 1 year ago

Good morning Andy, We're very sorry to hear you're unhappy with the panels purchased. We fully understand that panels can at times look slightly different on screen than when they arrive. To negate any issues with colour variations, we do ask that customers order samples in advance to double-check suitability. With the Aqua Ice panels specifically, we do mention in the product description that the colour is a mix of blue/green and we include the panel within the filter options and category created for Green Panels too. We appreciate your frustration with the situation and hope that you can see we have done all we can to inform customers before making a purchase. Rubberduck Bathrooms Team

Posted 1 year ago

“Great service”

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Posted 1 year ago

“Good service, good price, good quality.”

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Posted 1 year ago

“Delivery was nearly a week despite calling them to check the order would be with me within 2-3 days as published on their website. The shower screen ordered stayed it was 800mm yet is 770mm with the wall fixing. I have emailed rubberduck with no response. However I keep receiving emails asking me to give them a review. I don’t normally give reviews but having been asked so many times and not having received a reply to my email I thought I would.”

Rubberduck Bathrooms Ltd 2 star review on 24th July 2023

Helpful Report

Posted 1 year ago

Good morning Lucy, We're sorry to hear you've been unhappy with the service provided. We can't seem to locate any emails regarding your order. If we could please ask that you double-check the email address used. It should begin with contact@. Both of the items ordered display a 2-5 working day delivery ETA across the website. The order was placed mid week on a Wednesday afternoon and appears to have delivered within timescales the following week. When buying shower glass, all glass comes with an adjustment range that you need to take in to account during fitting. This detail is provided in the product description, product specification, again in any technical drawing and highlighted further in the links to the datasheet and fitting instructions directly under the item description. The 800mm detail refers to the compatible shower tray size. We hope the above helps to clear any details up but if you need to speak with anyone you can always give us a call and we'd be more than happy to help. Rubberduck Bathrooms Team

Posted 1 year ago

“Disappointed that I had no reply to my request to amend the cost on my order when you were giving 5% discount, but the discount code did not show up on my screen until after the order was completed.”

Helpful Report

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,597 reviews