Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,416 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 11th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boards were damaged when arrived. They had been dropped in transit and the corner all 7 boards were broken at one corner. When contacted customers service they told me it was acceptable damage TO THEM and basically I just had to suck it up. Funny they dont mention this in their advertising material. I cut the broken bits of which left me short for the coverage I needed. So ended up in B&Q buying what I needed finish the job.”

Helpful Report

Posted 10 months ago

Good morning Derek, We're very sorry to hear you've not been too happy with a recent order. When reaching out to the manufacturer about your query, they kindly explained that the items purchased are non-decorative building materials that are covered in place once installed. They can exhibit some minor damage to the edges, given how they are manufactured and transported. Any minor damage to the edges would be negated without the need for any extra work or reducing the integrity of the product by the sealing tapes/compound used during installation. This is also detailed in the manufacturer installation guide provided too and would not invalidate any warranty provided. Apologies again that you were not happy with the service. Rubberduck Bathrooms Team

Posted 10 months ago

“Arrived quickly great service”

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Posted 10 months ago

“Fast delivery and product exactly as described.”

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Posted 10 months ago

“Arrived the next day, well packed and an excellent price for a really good tap”

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Posted 10 months ago

“You had to chased I was told someone would call me back they didn't because the boss was on the line so I had to chse again. Otherwise all good.”

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Posted 10 months ago

“Great service, fast delivery, best price around.”

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Posted 10 months ago

“3rd delay on delivery product - still don’t have it and so it’s delaying the whole project - if you want reliable and consistent product delivery this isn’t the company for you”

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Posted 10 months ago

Good morning Theresa, We're very sorry to hear about the delay on your panels. The panels were delayed with the manufacturer due to an issue with production, which delayed the transport of them to your local depot. We fully appreciate this was not something we or indeed yourself could have foreseen and again we can only apologise for the delay. That being said, if you ordered the panels from anywhere else it would not have changed the circumstance that caused the delay. The reason you purchased with us is likely due to the heavily discounted prices we offer and the service we look to provide all our valued customers. Again, we're very sorry for the delay on the panels and for any inconvenience caused. Rubberduck Bathrooms Team

Posted 10 months ago

“Goods are competitively priced and the website is easy to use. Also the extra information given about each item/material is very useful especially for the DIYer. The customer service was excellent. Although an item was missing in my delivery, following a phone call (with a human being!) the missing item was delivered that same day. This was greatly appreciated.”

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Posted 10 months ago

“Very efficient and the best price delivered within 3 days of ordering.”

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Posted 10 months ago

“Good product, fast delivery”

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Posted 10 months ago

“very happy with the swift proffesional service and a great quality product received”

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Posted 10 months ago

“Shower looks fabulous. Haven’t had it fitted yet so 5 stars is for the delivery time and updates”

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Posted 10 months ago

“Great communication with team and delivering service. Only thing is I now have a whole pallet and a load of wood to get rid of.. other than that great company”

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Posted 10 months ago

“Quick, efficient delivery and great on price”

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Posted 10 months ago

“Very happy with my bath which was delivered as promised”

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Posted 10 months ago

“I haven’t had my RubberDuck products installed as yet (this is the 2nd product I have ordered - tap and shower) but delivery and customer to date has been great. I hope the product lives up to the service.”

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Posted 10 months ago

“Excellent service”

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Posted 11 months ago

“Good product, but sadly one panel was damaged upon delivery, I also paid for 3 tubes of adhesive, but only 2 arrived, I was told the 3rd tube of adhesive would come with the replacement board, but it didn’t, although a tube of silicone turned up 3 days afterwards. All this resulted in the job being help up, and me having to go to Screwfix and buy some more adhesive. Sadly this certainly left me very disappointed !!!”

Helpful Report

Posted 11 months ago

Good morning Mick, We're very sorry to hear about the issues with your delivery. We expect better from the manufacturers and couriers we connect to and in this instance they have certainly dropped the ball and let us both down, which we can only apologise for. We appreciate you're our customer and not theirs Mick. We'd be more than happily to make things up to you if you ever needed anything further down the line just give us a call and we'll make sure the next experience is much better. Apologies again for any inconvinience. Rubberduck Bathrooms Team

Posted 11 months ago

“Staff couldnt be more helpful, products are of excellent quality and reasonable price and any issues were quickly solved.highly recommended”

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Posted 11 months ago

“Have used Rubberduck bathrooms a few times, cannot fault their service, quality products at excellent prices with a great delivery service, I would highly recommend them to anyone.”

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Posted 11 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,416 reviews