Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,582 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant efficient service and delivery!! Great price too 👍🏼”

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Posted 1 year ago

“Very fast efficient service - really impressed”

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Posted 1 year ago

“Excellent service! Ordered easily online. Delivery quoted was 2-5 days. Goods arrived 24 hours later.”

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Posted 1 year ago

“Service excellent had to phone to make an enquiry and person on other side couldn’t do enough and everything arrived on time like they said would definitely use again 👍”

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Posted 1 year ago

“The taps arrived quickly and we're packaged woth care! The taps are wonderful quality, so heavy and well made. I can't wait to use them! Beautiful! And a 10 year guarantee, can't get better than that! Thank you!”

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Posted 1 year ago

“From the moment I ordered right through to delivery, I was kept informed. The item were excellent quality and just as ordered. Thank you Rubberduck for quality good and top service”

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Posted 1 year ago

“Doesn’t happen often these day …… but Gary was excellent, very informative, helpful and friendly and just a phone call away. Everything was delivered undamaged by a helpful, patient guy. Thank you Gary 👍 keep up the good work”

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Posted 1 year ago

“Very very helpful and goods arrived on time and in great condition highly recammend will look at them first next time”

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Posted 1 year ago

“I had some questions on the items I ordered, they were answered quickly and concisely. Delivery was very smooth and timeslots were conveyed well ahead of time for delivery, two deliveries in this case as larger items come via a different courier. Products all extremely nice and no problems at all, would happily use again without hesitation.”

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Posted 1 year ago

“Product delivered on time and easy to use.”

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Posted 1 year ago

“Panels are nice. Not impressed that you pay £45 for delivery for them to leave it outside because they’re not allowed inside of the house. Something that’s not very considerate for elderly people or people with disabilities. Plus, it’s extortionate.”

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Posted 1 year ago

“Very efficient service. My order was delivered within two days and was very well packaged. I would be pleased to use this company again”

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Posted 1 year ago

“This is the first time I've used Rubberduck Bathrooms, I needed an Abacus Elements single fall tray and wanted to deal with a local supplier (I'm based in Durham) which is why I chose them. The order (which was sent direct from Abacus) was shambolic with items missing (twice), items damaged in transit (transported by a delivery driver who couldn't communicate with me because his English was so poor) and replacement items (for the ones missing) being incorrect. Would I use Rubberduck Bathrooms again, yes I would but only due to the real efforts made by Gary Murphy (Ecommerce Manager) to resolve the issues I experienced - a true 'customer experience' focused member of your team.”

Helpful Report

Posted 1 year ago

Good morning Tim, We'd very much like to apologise for the service received on your order. We've worked with this manufacturer for well over a decade now. While this is not typical of the service provided, we have passed over your comments regarding the experience as a whole. In the hope they can review the delivery services used. As a customer of ours we expect to be able deliver the best service possible from our team but sometimes we're let down by the people we connect to. We try as best we can in those instances to help out and it's great to hear the team gave you that impression too. If ever you did need anything else moving forward Tim just give us a call and we'll make sure the next experience is much better. Rubberduck Bathrooms Team

Posted 1 year ago

“Item ordered was not as described or shown on the website. Raised with Rubberduck who said it was their mistake and they would refund the money. Customer services was not as good as one expected. Not really helpful in finding me a replacement and took far too long to get my refund back.”

Helpful Report

Posted 1 year ago

Good morning Philip, We're very sorry to hear you've not had the best experience when buying with us. Looking at your order we can see a toilet seat purchased was slightly wider than shown in the tech drawing provided by the manufacturer. We can only apologise for the inconvenience this may have caused - as you can imagine we were unaware of this change. As soon as we were informed a collection was arranged. Once the item was collected and restocked on the Friday afternoon a refund was issued the following week. We appreciate the frustration around the incorrect measurements and have asked the manufacturer to provide updated technical images to help avoid any issues moving forward. Rubberduck Bathrooms Team

Posted 1 year ago

“We have used Rubberduck in the past and the customer service is very good nothing is too much trouble for them would highly recommend them.”

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Posted 1 year ago

“Great product at a great price and delivered in great time. Thoroughly recommend these guys!!!”

Rubberduck Bathrooms Ltd 5 star review on 21st November 2023

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Posted 1 year ago

“Prompt Delivery wish I’d have ordered the whole thing from you”

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Posted 1 year ago

“Overall a good experience with this company. Unfortunately it arrived damaged in transit the first time but Rubberduck was very quick to sort it out and send a replacement via a different method. Would use them again. Good customer service.”

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Posted 1 year ago

“Excellent, quick dispatch”

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Posted 1 year ago

“What an amazing experience. Kristophenson the original Rubber Duck for film fans couldn't beat this company at providing Customer Service Excellence. One phone call attentive operator in Ashley (aka superstar). His knowledge and experience are a credit to himself and the company. Real attention to detail is so rare to find these days. Will be recommending them at every opportunity. That's a big 10-4 for the Duck.”

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Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,582 reviews