Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,416 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 11th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there was some confusion with the order and I didn’t get what I needed. I had to return the item. I haven’t had the refund yet either so all in all disappointing as the level of customer service wasn’t great.”

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Posted 9 months ago

“Great products, great choice, great customer service will be using again”

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Posted 9 months ago

“Ordered splash panels from Rubberduck, Delivered in only a few days”

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Posted 9 months ago

“Gresat price with a quick delivery.”

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Posted 9 months ago

“Items arrived promptly and exactly as described, great price an a very happy customer, will return if needed!”

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Posted 9 months ago

“Very speedy supply of goods.”

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Posted 9 months ago

“Extremely helpful staff, had an issue with logistics company but Rubberduck did everything they could to resolve . Would recommend to all.”

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Posted 9 months ago

“Was really pleased with item I ordered and very quick and well packed delivery”

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Posted 9 months ago

“Great product”

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Posted 9 months ago

“As ussual service exceptional and delivery off quality products on time”

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Posted 9 months ago

“I would genuinely give these guys 0 stars if I could and even that is probably too high. I ordered item with advertised 2-5 day delivery time and heard nothing for 2 weeks until I chased to ask where it was. No proactive updates whatsoever from them and no accountability for my awful customer experience. All topped off with a very condescending (and poorly written) email in response to my later complaint. Product finally arrived 30 working days after the advertised delivery date and is incorrect. Rubbish, rubbish, rubbish.”

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Posted 9 months ago

“Purchased my new Carron bath through Rubberduck Bathrooms. When the plumber came to install it, he discovered that one of the legs was missing. I reported it to Rubberduck on Friday. They said that Carron posted it to me on Mon. So far so good, but now it's Wednesday afternoon and I still can't install the bath as the leg hasn't arrived yet. Had to call them multiple times and ask for updates as they wouldn't do so pro-actively. In the end, the person on the other side of the line just shouted at me and hung up on me. Not the service one would expect for a £650 purchase. Now I have to buy a new installation kit being more than £50 out of pocket. Stay away.”

Helpful Report

Posted 9 months ago

Good morning Mr Pecker, Sorry you feel the service could be improved. We can see you contacted us about the missing bath leg on Friday afternoon. We contacted the manufacturer immediately to arrange for the missing part to be delivered. This was followed up after the weekend and the part was dispatched on the Monday with an email from them to us to confirm dispatch. On Tuesday you requested tracking information and again we contacted the manufacturer immediately requesting any tracking info. As we discussed, the service used was not a tracked service but we confirmed the item was in transit to you and should arrive shortly. We appreciate the frustration for the missing item however we and the supplier acted as quickly as possible to remedy any issue once it was raised. Rubberduck Bathrooms Team

Posted 9 months ago

“Nothing had to return so no return experience. Had some questions about the product but emails got answered pretty quickly. They Reached out to the manufacture for answers and got back to me. No damaged goods.”

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Posted 9 months ago

“2 items we ordered and 2 came faulty. One at the begginubg hasn't been dispatched, they send after reminder. Wouldn't recommend.”

Rubberduck Bathrooms Ltd 1 star review on 8th April 2024

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Posted 9 months ago

Good morning Piotr, We're very sorry to hear about the issue with your order. We can see you reported an issue with a waste purchased late afternoon of the 4th, with a replacement being dispatched the very next morning at 9:56am using a tracked next day service. Just yesterday on the 8th, we received another email in the afternoon to let us know of a blemish in the finish of the tap purchased. There was an email exchange with all details being finalised at 17:09pm yesterday. We appreciate the frustration with dealing with matters of this nature but we do need a little time to resolve any issue raised to us. Please keep an eye out for your dispatch confirmation email and tracking link for your replacement. Rubberduck Bathrooms Team

Posted 9 months ago

“Very good customer service, even though they had to replace a damaged raiditor after delivery.”

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Posted 9 months ago

“fast easy transaction, delivered on time A+”

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Posted 9 months ago

“Everything arrived on time good service and best prices .”

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Posted 9 months ago

“Very helpful when ever I rang to get information or inquire after a delivery.”

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Posted 9 months ago

“Guys, thank you very much for your help for my parts for my shower. Arrived on time thank you.”

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Posted 9 months ago

“Very pleased with the service, helpful on the phone when ordering, delivery turned up when i should and they replace a defective item straight away. Will use again in the future.”

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Posted 9 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,416 reviews