Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,589 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great items and arrived on time.”

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Posted 1 year ago

“As a plumber I am alway on the lookout for quality products. Bath panels can be a real problem, either thin flexible plastic that looks terrible and difficult to fit or painted MDF. The latter can absorb water and swell up to the point of collapse. The panels purchased are fully water proof, sturdy, lightweight, easy to cut, a great price and the back up customer service is excellent.”

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Posted 1 year ago

“Great service all round”

Rubberduck Bathrooms Ltd 5 star review on 20th September 2023

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Posted 1 year ago

“I recently bought a Burlington High Level WC With an Aluminium Cistern from Rubberduck. It's not installed as yet, so I can't comment upon its function. But, not only was it the cheapest I could find online, but it arrived in less than 2 days. Very happy so far. Mike”

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Posted 1 year ago

“Regrettably, a hugely disappointing experience. I ordered a rectangular shower tray, which arrived different to the product advertised. Hench it could not be used. The item had to be sent back because the advertised tray we thought we'd purchased was not available anymore due to the supplier changing the design. After over three weeks of waiting the refund has finally been received in the bank. I understand these things take time and mistakes happen but there is no excuse for a refund to take this long when it was an error on Rubberduck's part. Frustratingly, our bathroom renovation has now been delayed by well over a month waiting for the refund to be able to purchase another tray from elsewhere. I always like to support smaller businesses and your online reviews read very well but unfortunately my experience has been very different.”

Helpful Report

Posted 1 year ago

Good morning Craig, We're very sorry to hear about the issues caused from the change in tray design. We can see that you had raised the matter with the team initially on the morning of the 30th. We communicated that detail immediately to the distributor who contacted the manufacturer. On Friday the 1st, we followed up with the distributor and it was confirmed that there has been a change in tray design. On the same day we emailed to see if the tray could be utilised for your fit with a large discount offered as a goodwill gesture. Once all details were confirmed and it was decided the tray could not be used on the Monday, we put a collection request in with the distributor. It was explained that, as soon as the item had been collected, checked and restocked with a credit confirmed from the distributor, we would process your refund. The credit was finalised with the accounts team on Friday 15th and we can see your refund was processed on Monday the 18th. We agree that with multiple parties involved, this process took longer than we'd like. Thankfully we don't see many unannounced changes in product design. Again, we're very sorry that you haven't had the normal Rubberduck experience this time around. Rubberduck Bathrooms Team

Posted 1 year ago

“Excellent quick service at a good price with delivery from the manufacturer in less than a week.”

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Posted 1 year ago

“Good choice, excellent service.”

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Posted 1 year ago

“I was looking for a tap for my downstairs vanity unit. I saw one online but wasn’t sure if it would fit my new sink. Customer Service went out onto shop floor as he thought they had one on display. He asked me where I bought the sink and checked online to see if it would fit. Assured it me would and a couple of days later it landed. It did fit and looks lovely. Excellent price too.”

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Posted 1 year ago

“Great service Great knowledge from the person at the end of phone.”

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Posted 1 year ago

“Easy to order, received on time. Delivery charges are a bit steep for a low value product.”

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Posted 1 year ago

“Excelente”

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Posted 1 year ago

“I returned these due to them not being the right shape. Had confirmation of rubberduck bathrooms receiving my return and signing for it, but I heard nothing at all about my refund. 2 weeks later I call in to ask about my refund and had to ask for my money back. Was left on hold while a call handler checked with someone before processing my refund. If I hadn't have called up, I wouldn't have received my refund at all. Awful company”

Helpful Report

Posted 1 year ago

Good morning Robyn, We're sorry to hear you've been unhappy with a recent purchase. We can see you needed to return a toilet seat purchased and called to confirm the return of the item. We happily accepted and sent across the details regarding the returns process. We explained that when the item arrives, the warehouse team will inspect and restock the item before passing the refund up to the accounts team. When you called regarding your refund, the operator simply called the accounts team to confirm the item had been returned and checked in with no issue. The response was obviously positive and we processed the refund at the time, while you were on the phone. The refund request was sent across to accounts on the 6th and processed on the 11th. We're somewhat confused as to why you would think that the refund would not have been processed otherwise. We hope you find a service that better suits your needs moving forward. Rubberduck Bathrooms Team

Posted 1 year ago

“After much searching elsewhere found just what we were looking for at a great price at RubberDuck.”

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Posted 1 year ago

“I returned an item to rubber duck bathrooms at my expense. Despite numerous assurances from them that they had processed my refund I didn’t receive it. In the end I had to get the credit card company to force them to pay my refund. I would never use them again.”

Rubberduck Bathrooms Ltd 1 star review on 19th September 2023

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Posted 1 year ago

Good morning Ann, We're sorry to hear you've been unhappy with a recent purchase. Looking back at the details, we can see that you had ordered a tray that was not suitable for the space available. On contacting us about the matter, we requested that the manufacturer exchange the tray for one that was suitable. Unfortunately they did not offer a collection service and we needed the item to be returned for us to process a refund. At this stage you expressed dissatisfaction with the returns process, stating you should not have to return an incorrectly ordered item at your own cost. There was some confusion around the refund, as the tray was supplied as part of a full shower enclosure kit with glass and profiles etc. Which was not returned. The refund was processed (as pictured) and was for the tray minus the rest of the enclosure. We hope the above helps to provide the full clarity on the matter. Rubberduck Bathrooms Team

Posted 1 year ago

“Great items fast delivery”

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Posted 1 year ago

“Excellent web site and great service”

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Posted 1 year ago

“Fast delivery and excellent customer service x”

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Posted 1 year ago

“Great product, great price and delivery was on time.”

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Posted 1 year ago

“This is a genuine 5/5. Really happy with the product and when I noticed a slight discrepancy they were very quick to reassure me (after confirming with the manufacturer) that this was normal but nevertheless they offered a solution to my query in order to resolve to my satisfaction. Well done. I would recommend this business and I'll be a returning customer.”

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Posted 1 year ago

“fantastic company, we have been using rubberduck now for over 2 years and we will continue to do so 5***** eberytime”

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Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,589 reviews