Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,570 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,570 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

Rubberduck Bathrooms Ltd 5 star review on 15th February 2025

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery item was in perfect condition thankyou”

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Posted 1 year ago

“Good service and communication”

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Posted 1 year ago

“Looks as it says on the Tin.. Great quality product”

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Posted 1 year ago

“Our bathroom heating was inadequate. The towel rail radiator we had was just not up to the job. With the help of Rubberduck's room heating calculator, we discovered that we needed a radiator with a much higher output, and ordered accordingly. The new radiator was delivered promptly, fitted by ourselves, and works beautifully. Even better, it was in the sale, so we got it for a very good price. Very pleased with the product and service from Rubberduck Bathrooms.”

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Posted 1 year ago

“Great customer service and happy with the product”

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Posted 1 year ago

“Great prices and excellent delivery and product, thank you”

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Posted 1 year ago

“So easy to order and delivery was so quick. Just have to wait for my son to fit it. An excellent company with great prices.”

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Posted 1 year ago

“Good service from the guys on the phone when we had to amend the order slightly. Prompt delivery. For an internet company we are really pleased with the service. many thanks”

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Posted 1 year ago

“Excellent. Ordered panels from Rubberduck for a a new en-suite. Delivery was on time. One of the panels was scratched but as it was the “just in case” extra panel we were able to use as off cuts. Did have to phone them to add to an order as my plumber made an error with the number of ends needed. My new bathroom looks fab now with the panels. Opted for concrete grey colour. Would recommend.”

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Posted 1 year ago

“Fast service”

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Posted 1 year ago

“Highly impressed with Rubberduck with the speed at which my order was dispatched Will definitely use again”

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Posted 1 year ago

“Very good service excellent product will use them again and recommend rubberduck bathrooms Ltd”

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Posted 1 year ago

“The team were very helpful, but unfortunately the wrong product was delivered first time so that delayed my bathroom project”

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Posted 1 year ago

“Fantastic product and great service”

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Posted 1 year ago

“Very disappointing, faulty product which wasn't exchanged.”

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Posted 1 year ago

“More of a problem with "direct from supplier" and their courier than Rubberduck themselves, but unfortunately this still reflects back to yourselves and affects your own reputation. Partial deliveries due to courier not putting it all on van, with main part on second delivery "been walking round it at depot all week mate". Appeared well packaged by supplier so not immediately inspected, but once opened damage rendered product unusable, and not able to be replaced as it had not been inspected within 2 days (i have to accept fault for that). Third part of delivery was "lost" and was re-sent swiftly by Rubberduck though. Not very communicative. Would now be very wary on what i ordered and where it was sent from.”

Helpful Report

Posted 1 year ago

“Fast, friendly and efficient service that I'll certainly use again. Ordered showerwall panels, adhesive, silicone, trim and sure seal strip for a DIY shower enclosure. Very high-quality materials delivered from suppliers though one component on the sure seal strip was very fragile and easily damaged - had to order an expensive replacement for one piece that broke at installation. Supplier logistics less good though and during one phonecall dispatch seemed more intent on complaining at length about the delivery information (important as we're in a difficult to find remote location) received from their outlets whilst oddly declining this information from myself the customer and refusing to pass this on to the delivery driver. No delivery time slots either so less than good business quality model overall for the supplier on this occasion. However really helpful and kind delivery driver. Panels look awesome in their location.”

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Posted 1 year ago

“Outstanding service from start to finish, will use again, highly recommended with excellent Customer care. Many thanks.”

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Posted 1 year ago

“The product received (freestanding bath tap) is faulty had for one month and not had replacement or any remedy, absolutely shocking service!”

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Posted 1 year ago

Hi Alistair, We're very sorry to hear about the faulty tap. Unfortunately we were closed for the Holiday period when you reported the matter on Christmas Eve. We can see the team picked up on your email when we opened again and a replacement tap was supplied when the manufacturer returned in the New Year too. All of the above was resolved within a couple of working weeks and certainly not over a month as suggested. Rubberduck Bathrooms Team

Posted 1 year ago

“Ordering stuff is fine and I expect usually works well. However, if there is a problem with your order then the customer service is awful. Don't expect them to call you back if they promise to. Most of original order didn't arrive. Four times I phoned about it and four times they did not get back to me. I had to re-order an item at my (great) expense to stop the job getting held up. Original part of order was then delivered with new order, having been stuck on courier's van for a couple of weeks. Despite a promise of a refund I never heard from them again. Plus promise of collecting duplicate, unwanted parts from my customer's house never happened. I appreciate that the problem originated with the courier from Abacus bathrooms but I paid my money to Rubberduck Bathrooms and I expected them to deal with it. So ease of ordering 100%, customer service 0%. Note to RubberDuck, keeping customers in the loop is good, ignoring them is not.”

Helpful Report

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,570 reviews