Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,409 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,409 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, excellent product, prompt delivery.”

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Posted 4 months ago

“We bought this tap after knowing a relation had bought one. We’re very please with the tap. Good communication and delivery from Rubberduck bathrooms ltd. Would definitely use them again for future purchases.”

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Posted 4 months ago

“Fantastic tap and very easy, quick delivery. Would certainly order from Rubberduck Bathrooms again!”

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Posted 4 months ago

“I found the product needed. Completed the order and it arrived in a few days. Simple and efficient.”

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Posted 4 months ago

“Used Rubberduck vibration damping foam to reduce noise and vibration from water pump in my motor home. It arrived very quickly and does a great job , makes taking a shower much quieter. A great success thanks for the product. PS also used some spare bits in other places in the motor home.”

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Posted 4 months ago

“Very good service nice item and delivery time was good”

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Posted 4 months ago

“EXCELLENT SERVICE WISH I HAD SEEN THIS COMPANY BEFORE I ORDERED MY BATHROOM FROM EASY BATHROOMS”

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Posted 4 months ago

“Really quick turnaround of order and delivery, competitive pricing.”

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Posted 4 months ago

“Veryquick and efficient service. Great products at a good price. We have purchased items from Rubberduck for the last few years and always received great service so highly recommended !”

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Posted 4 months ago

“Helpful and responsive service. Trade liked the Abacus boards.”

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Posted 4 months ago

“Great Product, Easy Installation, Fast Delivery”

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Posted 4 months ago

“Brilliant prices for really good quality items. I absolutely love the colour of the brushed bronze taps / shower they look perfect in our bathroom. We had a small issue with the wrong item turning up but after a quick phone call, the problem was rectified within 2 days. Really great service, thanks.”

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Posted 4 months ago

“Great service - order processed quickly and efficiently and even adapted a small change to allow items to arrive together. Everything packed securely and arrived without damage or issue. Products are very well made and although we couldn’t view before we bought, they are exactly the same as they were on the website. Would definitely recommend.”

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Posted 4 months ago

“Came in good time, good price and well packaged”

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Posted 4 months ago

“Amazing product”

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Posted 4 months ago

“Excellent. Easy to order, arrived in the time frame and fitted easily. Thanks”

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Posted 4 months ago

“I only ordered a bath panel but it is an excellent and attractice addition to my bathroom.”

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Posted 4 months ago

“Ordered a number of bathroom items and wall panelling, all products of a very high standard. Communication with the company was excellent, very clear with delivery dates. I would definitely recommend Rubberduck Bathrooms Ltd.”

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Posted 4 months ago

“Person who sold me the panels was really good and helpful, went badly downhill after, delivery took much longer than expected (due to bank Holiday) so had to rearrange the bathroom fitter, delivery confirmed several times, both on the phone,via e mail, and text. Delivery van arrived, NO ORDER ON THERE...CALLED RUBBER DUCK . Explained that the fitter is here now and was waiting to fit them, they said they would look into what went wrong and call me back in 15 minutes, 1 hour later, no call, so again I had to to call them back, he said we were looking at tomorrow at the earliest and he was waiting for confirmation of this. I explained I have no bathroom at all, and if I miss this slot with the fitter, he can't come back until March 2025, and this was not an option as I am disabled and will really struggle without a way to shower for months. Solution was not offered. Worst and most unhelpful service I have ever recieved, still awaiting the call back, wish I could send you photo, but have got nothing to photograph as nothing has been delivered. The only positive is that at least the phone is answered when you call. Rubber Duck were recommended to me, my experience I hope is the exception rather than the rule. Will I ever see my 7 tounge and groove bathroom panels and 6 fitting strips? will I then have to walk around them in my lounge for the next 7 months, as it is the only room big enough to store them flat? Would I recommend Rubber duck bathrooms, think that would be a NO. Still waiting a call back... can't fill out your feed back questions further as this is still ongoing.”

Helpful Report

Posted 4 months ago

Hi Alison, We're sorry you feel we deserve a 1 star rating here. As you mention, we were very helpful when placing the order with the team offering a discount across the order at the time and a dispatch confirmation / tracking info provided within an hour of placing your order. The items purchased carry a 2-5 working day ETA and come direct from the manufacturer, you placed your order at 3:35pm on Thursday last week. We're not sure where your expectation for delivery came from. With the bank holiday included, your items could arrive tomorrow and still be within the timescales we advised prior to ordering. While sympathetic about your personal circumstance, we are not responsible for the ordering of goods within such a tight timescale. We strongly advise all customers not to organise fitters on site until the goods have been received and checked for any issues to avoid circumstances like the one you describe. Moving forward we would suggest giving yourself a little more time to organise things appropriately. Rubberduck Bathrooms Team

Posted 4 months ago

“Seal exactly what I needed as the was a 25mm gap between the screen and bath. Easy to fit (with a little dish soap). Very impressed with customer service. Original order was lost by the delivery company, contacted help line late Friday afternoon, replacement arrived Monday lunch time. Thank you for the fast turn around.”

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Posted 5 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,409 reviews