Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,409 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,409 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Anonymous

Anonymous // 01/01/2019

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“Very pleased with copper kitchen taps”

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Posted 3 months ago

“Great product. Not cheap but quality is there”

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Posted 3 months ago

“Quick to despatch and deliver order. Only time will tell once unit is fitted if it is good. Went to fit item to discover it wouldn’t fit in location. Called to ask about what they could do was told they couldn’t do anything. Will certainly be avoiding this company in future.”

Helpful Report

Posted 3 months ago

Hi David, We're very sorry to hear the item did not work for your installation. As explained on the call, once a shower valve has been installed on the wall we cannot then accept a return and offer a refund for the installed item. This is because the item cannot be resold and the cost that we paid for the item and the delivery service used cannot be recouped. To help customers make informed decisions, we provide detailed technical details/installation guides on our product pages and unlike most we operate a telephone line too. We always recommend reviewing these aspects or giving us a call to ensure the product suits your needs prior to placing your order. We understand your frustration however, had you purchased the item from any other online retailer, the answer would have been the same. Sorry again to hear you've been unhappy with the service provided. Rubberduck Bathrooms Team

Posted 1 month ago

“Efficient good product and very good value. Fast delivery. Thank you”

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Posted 3 months ago

“Good quality item, fast delivery and comprehensive return system when I purchased the wrong thing.”

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Posted 3 months ago

“Excellent products really pleased with my purchase, Excellent fast delivery”

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Posted 3 months ago

“Great service and product delivered in time thank you”

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Posted 3 months ago

“Always reliable, never once got an order wrong or had a delay”

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Posted 3 months ago

“There assistance with solving my shower problem was made so much easier with the help from Rubberduck”

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Posted 3 months ago

“Fast and exactly as required product , great business”

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Posted 3 months ago

“The service was prompt courteous and swift, thank you.”

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Posted 3 months ago

“Very good , value for money. Arrived on time.”

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Posted 3 months ago

“Excellent company. Super service, when calling I spoke to a real live human, who dealt with my issue quickly and efficiently every time. I ordered multiple different items, multiple different orders and each time Rubberduck provided competitive prices, above expected quality in product and service. Finally a bathroom company who are easy to deal with. Thank you”

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Posted 3 months ago

“Good price quick delivery”

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Posted 3 months ago

“I've been renovating two bathrooms and decided to use abacus boards for the tile backers. Rubber duck has always had what I need and delivered predictably what I asked for and when I asked for it if not before. So far all good experience for me.”

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Posted 3 months ago

“Order placed 25th Sept 2024 Order ID 233030 Not with Courier until 2nd October 2024 Notice of delay in delivery from Courier on 4th October 2024 Notice of further delay in delivery from Courier again today 7th October 2024 Given the fee for Large Delivery and the delays this would at best be dissapointing!! Your reply would be appreciated.”

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Posted 3 months ago

Hi David, Thank you for your feedback. We’re truly sorry for the delay in your delivery. The delay came about as a result of the delivery location being in Northern Ireland and the fact we did not deliver to non-mainland UK. This has since changed, we can now supply small to medium items direct form our stock to your area but this does take a little longer than standard. The £25 delivery fee covers the special care needed for large, fragile items like yours, and we appreciate your understanding. If there’s anything further we can do to help, please don’t hesitate to get in touch. Rubberduck Bathrooms Team

Posted 1 month ago

“Your website was really easy to navigate and it's was easy to find what I was looking for. After my purchase while, by the way was the cheapest I found the delivery was really fast, shower screen was also very well packaged. I'd be happy to come back to your store when I'm 👀 for more things forward my freshly tilled bathrooms. Many many thanks again Catherine Brown”

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Posted 3 months ago

“I have ordered from this company 3or 4 times now excellent , super quick service and very helpful company if I need any information on items I need to order . Brilliant, thanks again Rubberduck Bathrooms”

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Posted 3 months ago

“Did my buying via the website which I found to be very straightforward and speed of handling my orders was faultless, goods were delivered within 2~3 day window. The service was Excellent’”

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Posted 3 months ago

“Goods ordered and deliverd in very good time in good condition. Very happy with the service and will use again. Radiator fitted and only time will tell if good quality but customer is happy so far.”

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Posted 3 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,409 reviews