Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,416 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 11th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed a shower screen in a hurry to complete an en suite before our visitors arrived and googled suppliers to check out reviews, prices and delivery. Selected QS Supplies on Monday 13th May and ordered one in the evening with £20 plus VAT carriage charge. The next morning we received an email from them @ 9:54 apologising that this item was out of stock and wouldn't be with with us in the time frame. We cancelled the order (and the refund was extremely prompt! *****) We then selected Rubberduck and checked out stock by phone first. We were told they had a couple in stock and delivery should be Friday 17th or latest Monday 20th May. Their carriage charge was more - £34.99 inc VAT. We immediately ordered online and had an acknowledgement at 15:43 on Tuesday 14th May. No delivery date mentioned. We waited, but nothing arrived Friday so phoned Monday morning 20th May at 9:19 and Ben told us that it should be with us latest Wednesday. We phoned again the next morning Tuesday 21st May as we had no email or message with a time and they told us it was being despatched the following day :-( and would be on a 24 hour service. Finally had an email from them @3:48pm Tuesday saying the order has been despatched and we could track it. There was no tracking available all day - we later had a phone call from Palletways, asking us did we want delivery on Thursday or Friday!!! It arrived Thursday with a label on the packaging 'Economy delivery' We asked Rubberduck for some compensation on the delivery charge but they refused.”

Helpful Report

Posted 8 months ago

“Call them as opposed to email for a quick resolution - Gary was super helpful and sorted out my issue within a couple hours, brililant customer support”

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Posted 8 months ago

“Great price, great service and great delivery. They will be my go to supplier for any future products associated with bathrooms. Thanks to all at Rubberduck!”

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Posted 8 months ago

“Order no: 214128 Delivery supposed to be 3 to 5 days delivery it took over 2 weeks to deliver. Even they realised they done mistake with order, they haven't even put overnight delivery. I don't think your company does care how much you wasting tradesman's time. No even decent apology. I have used your company probably purchased over 10 wet room tray unfortunately no more I will cry my business else where.”

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Posted 8 months ago

“Helpful when calling for advice, products out for next day delivery, beautiful taps, fabulous price!”

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Posted 8 months ago

“I ordered side and end tileable bath panals. These both turned up well packaged in good time. Both very easy to cut and fit. Perfect surface to tile on and saved me a lot of time trying to make a frame for the bath. Highly recommend company and product.”

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Posted 8 months ago

“Awful experience. Delayed, no contact with customer service to inform me of the delay, tried ringing and no one answered, when someone finally answered I rang for 2 weeks every day asking when my order is arriving every time they said yes it’s being dispatched tomorrow. So they lied every day. I lost all trust and didn’t believe anyone, I genuinely didn’t expect the shower to arrive. They should have informed me of the delay, not me chasing them, and they should have been honest from the start. No communication and no trust with this company.”

Rubberduck Bathrooms Ltd 1 star review on 28th May 2024

Helpful Report

Posted 8 months ago

Good morning Charlotte, Thanks for taking the time to leave feedback - we think you may have us confused with another supplier however. We can see your order was processed on the 1st of May and delivery was completed on the 10th of May. See image showing tracking info. The items ordered carried a 3-7 working day ETA and were dispatched using a tracked pallet delivery service 6 days from placing the order. With them initially planning to deliver on the 9th (the 7th working day from placing the order). There looks to have been a delay on dispatch due to an incident at the depot, meaning they were delivered a day later on the 10th. All of which was communicated to yourself as soon as we were made aware on the day. We understand customers often order from multiple places when installing a new bathroom and would appreciate it if you revised your review in light of the above. Rubberduck Bathrooms Team

Posted 8 months ago

“Good product very happy”

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Posted 8 months ago

“So happy we bought from Ribber Duck. We were let down by another company and needed a shower tray really quickly. Rubber duck did not disappoint. They were friendly, helpful and made sure the product was in stock to arrive in time. Would highly recommend.”

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Posted 8 months ago

“The kitchen tap is exactly what I wanted. It arrived extremely promptly - I had it fitted within three days of ordering. For anyone with a white ceramic butler’s sink, this tap is a boon.”

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Posted 8 months ago

“Easy to order, good price and prompt delivery- excellent service.”

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Posted 8 months ago

“You did very good but courier split the parcels and the one parcel damaged! And the celate was leaked in the box when I opened it regards David”

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Posted 8 months ago

“Orders arrived on time but one item damaged. Rubber Duck arranged for a replacement and collected damaged item in very reasonable time. The staff we dealt with were friendly and helpful.”

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Posted 8 months ago

“Fast delivery and well packaged when received. Would definitely buy from seller again! Many thanks”

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Posted 8 months ago

“The shower screens arrived shortly after ordering. They have now been fitted and look great.”

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Posted 8 months ago

“Excellent customer service. An item I ordered was subject to a delay. The customer service team spent a lot of time trying to find a similar item which could be delivered quickly. Top marks from me.”

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Posted 8 months ago

“Fantastic company and fantastic service with truthful estimates on delivery dates”

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Posted 8 months ago

“Excellent company- my taps arrived very quickly,well packaged and on time. No problems at all”

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Posted 8 months ago

“My delivery was split , and 2 and a half weeks later, I have not received the second part. I ordered a backer board kit and received only the boards without the neves fixing kit. I have phoned 3 times and still not resolved. Very poor service. Cannot possibly recommend”

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Posted 8 months ago

“Customer service was good . Very helpful and returned communications quickly.”

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Posted 8 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,416 reviews