Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,684 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 8th April 2025

SandC Ltd

Rubberduck Bathrooms Ltd 5 star review on 16th March 2025

Shaun Unsworth

Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

375

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered everything online events. Easy to order what i needed. Delivery was on time as promised. Had an issue with incorrect items which was resolved very quickly and efficiently. Overall very happy.0”

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Posted 3 days ago

“fabulous service, thankyou”

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Posted 3 days ago

“Probably the best bathroom supplier in the world. Utterly brilliant service - customer service team were first class. Correct issues straight away no questions asked. I cannot recommend this retailer highly enough.”

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Posted 3 days ago

“Excellent service and quick delivery. Ordered a bath panel very good quality, I had to contact Rubberduck bathrooms it was a relief to actually speak to someone by directly phoning and the staff was very helpful so many companies use robot messaging that are frustrating. I Would definitely recommend this company.”

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Posted 3 days ago

“The Elements backerboards are excellent and at a very good price. Delivery was speedy and the goods were well packaged. All in all a very good experience.”

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Posted 3 days ago

“Let me proceed to purchase large items, paid £35 for delivery, they sent smaller items which Included a tap I had chosen to suit the vanity unit basin. After me chasing DHL and rubberduck for over a week they finally sent an email stating they couldn't post large items. I asked for a refund plus £35 for delivery charge for the large item postage, from what I can decipher they only refunded approximately £15 of the delivery charge. Not good customer service.”

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Posted 3 days ago

“Good prices and delivery on time with good communication”

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Posted 3 days ago

“Brilliant”

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Posted 3 days ago

“Bushboard Nuance panels delivered on agreed date. Kept informed of delivery time.”

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Posted 3 days ago

“Brilliant service”

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Posted 3 days ago

“Came very quickly”

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Posted 3 days ago

“The new seal I needed was supplied promptly and is as described on your website. It is working well on my shower screen”

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Posted 3 days ago

“Excellent service from start to finish”

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Posted 3 days ago

“Excellent pleasant service along with reasonable prices of quality goods.”

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Posted 3 days ago

“Rubber duck had exactly the shower seal I was looking for,and it was delivered in a couple of days. However, it arrived damaged because the DHL delivery guy was whacking it along the side of the van and although it was extremely well packed he still managed to damage it. When I notified RD they apologised and sent a new one straight away. Good review for Rubber duck,very poor review for DHL. They need to think about staff training!”

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Posted 3 days ago

“Gentleman in store was most helpful, pleasant and polite”

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Posted 3 days ago

“Lengthy shipping delays. Had to contact the company to ask where the product was vs them pro actively reaching out. Also, shipping was a decent amount so would expect that to contribute to a better customer care service.”

Rubberduck Bathrooms Ltd 2 star review on 7th April 2025

Helpful Report

Posted 3 days ago

Hi Jack, Thanks for taking the time to leave feedback on your order - we think you may have us confused with another supplier however. As stated across the website pre-sale and in your order confirmation email post sale (see attached image) your enclosure carried an ETA between the 8th - 17th of April. Despite the delivery address being remote and difficult for couriers to reach your order is due to be delivered tomorrow, the 8th. To help track and plan for the delivery your side, we also provided DHL tracking details (again showing the ETA to be the 8th) at the point of dispatch. Given we provided an accurate ETA pre-sale which was then reinforced with tracking details post sale, we had no reason to follow up with any further "customer service" as you say. Thanks again for the feedback. Rubberduck Bathrooms Team

Posted 3 days ago

“The website was user friendly and I quickly found what I was looking for. Myorder was dealt with speedily and efficiently.”

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Posted 3 days ago

“What an EXCELLENT site and customer service are second to none”

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Posted 3 days ago

“Good price and super quick delivery. Although, delivery is not free!”

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Posted 3 days ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,684 reviews