Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.66

4.7 Rating 12,525 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 15th February 2025

367

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“perfect - great vale, service and no issues at all”

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Posted 1 week ago

“Fabulous products of a high quality Easy to order and delivered in perfect condition Reasonable prices for exceptional stuff”

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Posted 1 week ago

“Good quality product at a reasonable price Delivered when they said and on time. Will definitely use them again M Martin Plumbing”

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Posted 1 week ago

“Terrible customer service, do not order from here as you can not return anything and the manager is extremely rude.”

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Posted 1 week ago

Good Afternoon Janine, We're sorry to hear you've been unhappy with the service provided. With returns, of course we can accept them. That's not a problem at all. That being said, customers do have a duty of care to return any unwanted item to us in a resalable condition. When you called to ask why the return of your glass screen had been rejected at the point of delivery, we kindly explained that the outer packaging was not only badly damaged but it was also covered in black tape. Given the item looked to have taken several knocks in transit and the packaging was now rendered useless, the integrity of the glass contained could not be guaranteed. Meaning we would not be able to sell or use the item for a fit with any confidence. This is why we ask all customers to take images of items/packaging prior to returning them, so if any issues like this arise you can file a claim with your chosen courier. We appreciate this may not have been the news you wanted to hear but we cannot accept items back in that condition unfortunately. Rubberduck Bathrooms Team

Posted 1 week ago

“Very helfull, but confusing supply chain details making feedback complicated?”

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Posted 1 week ago

“Used many times, great service every time Thankyou”

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Posted 1 week ago

“Excellent response and service”

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Posted 1 week ago

“Customer service was very helpful. None of the products are installed as of yet. En suite works start next month, wanted all material in early to ensure as smooth as I can do.”

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Posted 1 week ago

“I was happy with the pre sale but the after sale in return I am very disappointed in. There was no problem with the product but the colour was not as expected so I paid the return fee and arranged my own return. I have had to chase my refund twice. I understand refunds go through a process but to have no acknowledgment email from the company I feel is poor. I am left guessing when I will receive my money back.”

Helpful Report

Posted 1 week ago

Hi Sarah, Thanks for taking the time to leave a review. Apologies if you feel we're taking a little longer than expected to process your refund. As per your call today, your item has been received, checked and a refund request is with the accounts team to be processed as soon as possible. Ben went on to mention that it was marked as a priority refund and gave a timeframe for when it would be processed with email confirmation to follow. Which should remove any sense of confusion. We hope the above helps to explain the matter in full but if you need further clarification please don't hesitate to reach out. Rubberduck Bathrooms Team

Posted 1 week ago

“Great products and very good customer support. Recommended.”

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Posted 1 week ago

“Can’t fault the transaction in any way, any concerns were dealt with by the efficiency of the delivery process ( contact along the way ) and I have to say the delivery company who kept us up to date on times on the 24 hrs before his drop! Goods well packs & no issues.”

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Posted 1 week ago

“Good delivery and help with ordering the item as the website is a bit confusing.”

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Posted 1 week ago

“Hi tile backer board 12mm they look good they haven't been fitted yet so can't see that there will be any problems.”

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Posted 1 week ago

“Good service, quick delivery”

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Posted 1 week ago

“Reasonibly priced, good quality, quick delivery”

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Posted 1 week ago

“Great product and at a good price.”

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Posted 1 week ago

“Very quick and easy ordering. Delivery the same. Products bought look very good quality but only time will tell.”

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Posted 1 week ago

“Ordered on line twice now excellent service and products”

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Posted 1 week ago

“Very quick and efficient and good quality”

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Posted 1 week ago

“Great services as always. When there was a small miscommunication they responded to my email quickly and clearly and all was resolved. Would use again, will use again. Would recommend”

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Posted 1 week ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,525 reviews