Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,410 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

Write Your review

Tell us how Rubberduck Bathrooms Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price. Good service. Good product.”

Helpful Report

Posted 5 months ago

“We bought a gorgeous kitchen tap and we love it. The spray feature is wonderful and the taps versatile functionality is fantastic. We will recommend Rubberduck to anyone. Thank you for a fabulous good quality and easy to fit product. TEN stars from us x”

Rubberduck Bathrooms Ltd 5 star review on 29th July 2024

Helpful Report

Posted 5 months ago

“So disappointed in the after sales at Rubberduck ! The product is exactly what I was looking for but sadly I will never deal with comoany again . My delivery was mixed up on three separate occasions .Constantly blamed the courier comoany and didn't care at all that my products were delayed and three separate delivery dates messed up causing huge inconvenience. Bottom line ..Once they have your money they couldn't care less . I would have gladly placed all of my orders with them had they extended any kind of explanation or courtesy. Would not recommend.”

Helpful Report

Posted 5 months ago

Good morning Monica, We're very sorry to hear your delivery didn't go as planned. Looking at your order we can see that there was an issue with the DHL collection, which meant your order was incorrectly sent to another customer. Your order contained multiple items, with 1 item needing to be ordered in to us before we could dispatch a second time. Rather than wait for that item (or the other consignment to come back to us) we dispatched a new order ASAP with the final item to follow. I can assure you that we do care - To remedy the initial issue we paid for multiple fast tracked delivery services with our only intention being to get your items out to you ASAP. We can only apologise for the initial mix up with DHL and the confusion around your delivery. Rubberduck Bathrooms Team

Posted 5 months ago

“Great service with small hi up that was pleasantly resolved. Many thanks to Gary for all his help.”

Helpful Report

Posted 5 months ago

“Past and efficient service. Mat was correct size and reduced noise from pump.”

Helpful Report

Posted 5 months ago

“Exellent service with competitive prices.Would definitley us again if the need.”

Helpful Report

Posted 5 months ago

“products always comes on time and undamaged staff are always polite and helpful if you ever need to speak to them”

Helpful Report

Posted 5 months ago

“Was well informed about delivery and items arrived not damaged”

Helpful Report

Posted 5 months ago

“Great good fine okay”

Helpful Report

Posted 5 months ago

“The worst customer service I have ever experienced Absolutely fine till the point of taking ur money But after that absolutely horrific Cancelling orders left right and centre No return of phone calls Don’t part with ur money with this company”

Helpful Report

Posted 5 months ago

Good morning Mrs Patel, We're sorry you feel the service could be improved. We agree the initial communication regarding your order seemed to be fairly positive. Matters seemed to start to breakdown around the delivery aspect, which we tried to help with as much as possible. The delivery address provided caused some confusion, given the area oddly shared the same street names with a slight difference to each. To help we had multiple staff members tied up on hold with DHL looking for an update. This was deemed insufficient with multiple staff members being berated for simply trying to help. As it became apparent that we could not update you as frequently as you demanded, we took the difficult decision to cancel and refund your order. Rubberduck Bathrooms Team

Posted 5 months ago

“The swivel monobloc taps that I ordered are exquisite. The quality is equal to taps you'd find in a very high end hotel. These taps certainly make my basin look quite fancy. In fact, they might be a bit too upscale for the very basic basins in my house, although I love the aesthetic. They are a bit pricey but Rubberduck is one of the few places that carry swivel monobloc taps. The only issue with these taps is that we had to purchase connectors (which do not cost much at all) in order to match up the fittings that came with the taps, to the existing fittings underneath the basins. Overall, this is a beautiful and sleek looking tap, and the water comes out in a waterfall effect.”

Helpful Report

Posted 5 months ago

“Very impressed with the service received.”

Helpful Report

Posted 5 months ago

“Rubber Duck stocked exactly the towel rails I needed and one was on sale. They arrived promptly and were well packaged and correct.”

Helpful Report

Posted 5 months ago

“Would not use again. The toilet seat didn’t fit and company said I cannot return/ exchange as I open the parcel”

Helpful Report

Posted 5 months ago

Good morning James, You placed your order on the evening of the 1st, it was dispatched using a tracked next day service within a few hours of opening on the 2nd and delivered the next day as planned. As we kindly replied to your email, it's not a simple case of accepting your return in this case. There's a hygiene requirement for all toilet seats sold/returned, meaning any seat removed from the hygienic seal provided cannot be returned. The above detail is highlighted in bold on every toilet seat displayed on our website. You explained that you had tried to fit the toilet seat to an existing WC but found the spacing was different. As the seal had been removed (and attempted to fit on a used toilet) the seat was no longer fit for resale. We're sorry to see that you feel the service could be improved on. Rubberduck Bathrooms Team

Posted 5 months ago

“Good service and I love the bath, just as I hoped. Would use the company again. Would maybe have liked links to accessories which fitted the bath, such as overflow etc”

Helpful Report

Posted 5 months ago

“I was able to upgrade my bathroom refurb because they had just what I was looking for in their nearby warehouse and were able to let me inspect the goods before buying (for significantly less then anything I had seen locally). Well worth the 50 minute trip from Chester le Street.”

Helpful Report

Posted 5 months ago

“A tale of some good but quite a bit bad. We ordered a not inexpensive bathroom cabinet. When delivered the delivery company decided to leave the parcel outside on one of the wettest days of the year. I spoke to customer services who agree that we should install it to see if there was a problem. This we did. There was no physical damage but the LED lighting and heat pad did not work. Rubber Duck agreed to swap the unit out and although it took weeks and several polite reminders, we eventually got the replacement unit. Because we had installed the previous one we had the bracket from the original unit already on the wall. We therefore just hung the new unit onto the old hook. This was completed without having to either open the doors or take off the protective cover of the glass doors. The electrics worked and all seemed wonderful until you took the protective door covers off and opened the unit to find one of the doors smashed on the inside. There is a sticker on the glass doors saying if the door is damaged in any way, do not return the unit, call this number and they will send out another door. The number they give you is for the manufacturer and not the reseller so they would not deal with us. Why put that number on there then. We then emailed RubberDuck who did get our details and their order number to the manufacturer but they will not replace it. Because we had installed it, just hung it on the hooks, they said we were not entitled to a replacement door and the cost is £60 if we want to get a replacement door. The attitude of the manufacturer and then Rubber Duck (who in my opinion should be responsible) is, in my opinion, very poor indeed, I have had two units, neither of which either worked or were damaged yet I am expected to pay £60 to resolve the issue. It is good to see good reviews on their website, I am afraid my experience is very different and would encourage you to be wary before buying from them”

Helpful Report

Posted 6 months ago

Hi Steve, We're sorry to hear you've been left unhappy here. You placed your order at 7:52am, it was dispatched using a tracked next day service within 30 minutes at 8:24am and delivered the next day. We sent tracking info across, so you could keep an eye on things too. When you contacted us to say the item had been left outside, we showed empathy regarding the matter as any reasonable person would. The reality is however, that this should never have happened. Given the dispatch info and notification provided the day prior and again from DHL on the day of delivery. Despite the above, we fought your corner and the manufacturer agreed to send out a replacement unit. The week after the replacement arrived we were contacted regarding damage to an internal mirror - we requested images to send over to the manufacturer. The image provided showed the mirror attached to the wall, suggesting it had been installed. The manufacturer declined a free of charge replacement for that reason initially. After you explained you had only hung the unit on the bracket installed prior, again we fought your corner and managed to get them to send another replacement door. We appreciate the frustration with the situation and the manufacturer instruction but as a retailer, we feel we've done all we could to help remedy any problem here. Rubberduck Bathrooms Team

Posted 5 months ago

“Good quality for affordable price.”

Helpful Report

Posted 6 months ago

“I ordered a Blanco SONA 6 S 1.5 Bowl Inset Silgranit Kitchen Sink. Sadly it was broken into two pieces during transit. I emailed Rubberduck as soon as I'd opened the box and discovered it was broken. They were excellent and responded straight away and arranged a replacement sink to be delivered the next day. I'm very happy with the sink and wouldn't hesitate to make another purchase from Rubberduck Bathrooms.”

Rubberduck Bathrooms Ltd 5 star review on 13th July 2024

Helpful Report

Posted 6 months ago

“I received by Blanco SONA 6 S 1.5 Bowl Inset Silgranit Reversible Kitchen Sink, in Alumetallic colour. But sadly it was broken into two pieces during transit. I emailed Rubberduck as soon as I'd opened the box and discovered it was broken. They were excellent and responded straight away and arranged a replacement sink to be delivered the next day. I'm very happy with the sink and wouldn't hesitate to make another purchase from Rubberduck Bathrooms.”

Helpful Report

Posted 6 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,410 reviews