Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,416 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 11th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High service !”

Helpful Report

Posted 8 months ago

“My Order was over 1 Week later than originally confirmed via the Courier and turned up at 4.30pm on Saturday 25th May. I'm not in aposition where I can afford to take thsi long to be delivered and based on the fact that I could have obtained from Wickes or even Amazon would be more inclined to consider them as an easier option as it ended up being more stressful not knowing when or if I was going to revieeve my order!”

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Posted 8 months ago

“Very happy with my replacement toilet seat. Rang with a query and got a promt answer and helpful response”

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Posted 8 months ago

“Ordered the Abacus panel kit, boards arrived on time, still waiting on fixings and sealing that was meant to come as part of the kit. No response from e-mail”

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Posted 8 months ago

“Good price and efficient service. Would use again.”

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Posted 8 months ago

“Quick, professional service.”

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Posted 8 months ago

“Best bathroom company about excellent service and quality every time”

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Posted 8 months ago

“good range of products, Vert easy to order on line and very responsive to advice when called. Good delivery service.”

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Posted 8 months ago

“Top quality bathroom bath panel looks so good”

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Posted 8 months ago

“Great service, very helpful”

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Posted 8 months ago

“Second to none service 5stars”

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Posted 8 months ago

“These guys were so good at my first online enquiry - I got a phone call within an hour, lots of advice, price matched a competitor, discount of "around 10%" applied. But then I had to make some amendments over the phone, placed the order and discovered it all changed. The price match didn't happen, the discount got smaller every time the order increased (how does that happen?!) Issues with communication over delivery and no one returning our calls. A towel rail was 40% larger than advertised, but apparently this was nothing to do with them, it was the manufacturer's fault and we were supposed to put up with that! A quick reminder of our consumer rights and they agreed to collect the faulty items by courier - these were collected 6 weeks ago and STILL no refund received. So disappointed with the service received from this company and wish I had gone with the competitor they (failed in the end) to price-match. Calls became fairly aggressive from their side when we eventually did get to speak to someone to complain. Btw Gary, you should also know which radiator valve matches the radiator you are selling. We now have a completely useless valve that you missold, in addition to all the other issues.”

Helpful Report

Posted 8 months ago

Hi Mark, We're sorry you feel the service could be improved. We can see your order was put together with the help of your partner several months prior. With all details being confirmed and all parties seemingly happy prior to confirming payment and us placing the order with the manufacturer(s). The problems started after the order was placed - although we did offer a price match in the way of a large discount (-£147.26) applied across the order - when you change items on the order, so then does the discount applied. As we (and every single bathroom retailer) have varying rates across suppliers/products. The towel ring supplied was 228mm wide as opposed to the 160mm advertised and we agreed to the collection and refund at the time. We've had no indication of an issue with your radiator valve until reading this review this morning - the item was purchased as part of a kit put together based on advice from the manufacturer. If there was an issue with compatibility, we would have happily helped had we been made aware. Sorry again you feel the service could be improved. Rubberduck Bathrooms Team

Posted 8 months ago

“Excellent service, small issue rectified quickly.”

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Posted 8 months ago

“Product arrived a month late. They claim it was delivered previously even though their courier apologised to us at point of delivery for the delay. They then refused to process a refund because it was out of 28 days from the original arranged delivery date. They do not have a collection service so returns are unnecessarily difficult anyway. Avoid the hassle and buy from a company with a better customer service set up.”

Rubberduck Bathrooms Ltd 2 star review on 21st May 2024

Helpful Report

Posted 8 months ago

Good morning Al, We're sorry to hear about the issues faced with your order. We do think you may have us confused with another supplier however. As nothing in the above comment rings true with the order placed with us. We can see your order was placed over the weekend on the 7th of April - Was dispatched using a tracked pallet delivery service on the 11th and booked in for delivery by yourself for the 15th. We have an image showing the pallet on your drive with someone at the door on the morning of the 15th to verify the above too. If you wouldn’t mind revising your review in light of the above. Rubberduck Bathrooms Team

Posted 8 months ago

“They were really helpful with the order when I couldn't sort out what I wanted. When our builder let us down they kept the order for several months. Can't praise them highly enough. Have now had two bathrooms from them and would not go anywhere else.”

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Posted 8 months ago

“One edge of the panel was damaged, fortunately we could cut the edge down, whoever thought a 270cm solid edging strip would fit into a 206cm cardboard tube without snapping needs help. Needless to say edging strip was in 2 pieces and unusable.”

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Posted 8 months ago

“Nice staff and fast delivery. Recommend. Thank you!”

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Posted 8 months ago

“I was initially very happy with the service but since returning an item and sending numerous emails I have received no response or refund.”

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Posted 8 months ago

Good morning Jodie, We're very sorry for not coming back to you sooner. We can see your item has been returned and checked in the warehouse with your refund passed up to the accounts team. It's no excuse but we're a little short staffed at the minute and it's taking a little longer than we'd like to come back to people VIA email. If you need to speak with anyone, we do have the phone lines open as normal however. You should see the refund in the account that placed the order by close of play today. Sorry again for the delay on coming back to you. Rubberduck Bathrooms Team

Posted 8 months ago

“Gentleman I spoke to was very helpful”

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Posted 8 months ago

“We ordered a shower tray on a Tuesday afternoon and were delighted that this was delivered within 48 hours of the order. We did have a slight problem with the delivery of the adhesive within the same order but after speaking with your very polite and friendly colleague, Ashley, this was then delivered the next day. Well done to you all and many thanks once again.”

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Posted 8 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,416 reviews