Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,582 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was poor. One panel that was delivered was damaged. Took photos and contacted rubber duck, but not interested and Dias we need to speak to the manufacturer. Contacted them who said we need to speak to rubber duck??? Really, you need to sort this out as passing the buck doesn’t wash. I have a damaged item and no one give a monkeys. Escalated for a manager to cal back. I’m bay was 2 days ago now and still not heard a thing NOT HAPPY!!!”

Helpful Report

Posted 1 year ago

Good morning Lisa, We are very sorry to hear about the damage to your panel. We do think there has been some confusion here as we have never asked anyone to contact the manufacturer regarding the issue described. We have been in discussion with a Mr Devonish who first reported the matter to us earlier in the week. He explained the panels were delivered on the 1st of November and he noted the damage at the time but decided not to contact us regarding the issue until 3 weeks after the delivery was made. It was explained at this point that the window of time we inform customers to report any issue with delivery had likely passed. However, we will raise the matter with the manufacturer regardless in the hope they replace the panels free of charge. It was unfortunate in this instance that they declined to replace without charge, given how long the items had been in your possession before reporting any issue with the delivery. We are happy to provide a replacement at cost as a goodwill gesture and to help our customer as much as we can. Rubberduck Bathrooms Team

Posted 1 year ago

“So pleased with product choices, prices and speedy deliveries. Rubberduck is a super Company to deal with and we heartily recommend them to anyone needing a new bathroom.”

Helpful Report

Posted 1 year ago

“Terrible customer service, sent out the wrong product and refused to take it back. Incurred additional costs because of an error on their end. Very unhelpful. Extremely disappointing experience.”

Helpful Report

Posted 1 year ago

Good morning Cassie, We're sorry to hear you've been unhappy with the service on this occasion. We understand you called today to let us know an item purchased on the 10th of October had been fitted but was not the finish that you had ordered and wanted us to send another out free of charge. We explained we cannot look to replace an installed item, but we will send one out at cost as a goodwill gesture. We can see you are a bathroom retailer that has purchased from us on multiple other occasion yet this is the only time you have elected to offer a comment on the service. As someone in the trade, you will know the restrictions around replacing items that have been installed. It's a shame this gesture was not well received, we will be reaching out with an update very soon. Rubberduck Bathrooms Team

Posted 1 year ago

“Prompt delivery. Very good customer service. Thank you, Rubberduck Bathrooms Ltd .”

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Posted 1 year ago

“Easy to order, delivery no problem”

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Posted 1 year ago

“Fast and efficient delivery.,”

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Posted 1 year ago

“Good communication, quick delivery, well packed.”

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Posted 1 year ago

“Placed an order for Abacus No More Leaks 4m Shower Tray and Bath Sealing Kit on Thursday Received the item on Monday Very pleased many thanks”

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Posted 1 year ago

“Excellent delivery service, arrived the next day. Packaged really well to protect the product. Quality item.”

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Posted 1 year ago

“Quick delivery and good product and price”

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Posted 1 year ago

“The ordering etc was fine. A slight prob with getting the link used to trace delivery progress, but the order arrived in good time.”

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Posted 1 year ago

“They always pick up the phone which is something in this day and age! A bit random on emails but great when you ring them. I had a few issues with my orders but all resolved once I rang them up.”

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Posted 1 year ago

“Excellent customer service, Good communication and rapid deliver Just what I need”

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Posted 1 year ago

“Fantastic service. Quick delivery, kept updated on long lead time on one item I ordered and offered a number of alternative items in place of it. Will definitely be ordering more from Rubberduck Bathrooms Ltd as I update my bathroom.”

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Posted 1 year ago

“Excellent customer service from Jarred especially. Very helpful. Products were as described and good quality.”

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Posted 1 year ago

“Items as described & delivered on time, both panel & plinths well packed. Bath panels fitted with concealed fixings & looking great, panels reasonably priced & would definitely use Rubberduck Bathrooms again, fantastic service.”

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Posted 1 year ago

“Excellent service. Arrived super quick and well packed to avoid any damage. Postage costs were very fair (compared to other companies who were more than twice the price. Very happy customer”

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Posted 1 year ago

“Good service and value for money. Only issue was regarding the delivery company.”

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Posted 1 year ago

“The unit fits perfectly. No modifications. Just what I needed”

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Posted 1 year ago

“Happy with the products, however we ordered two items, one received within three days but the second item is yet to be delivered at 122 Tipton Road, DY31BY.”

Helpful Report

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,582 reviews