Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,597 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,597 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the service as per my email already sent no one wants to acknowledge my complaint”

Helpful Report

Posted 1 year ago

“Very disappointing, faulty product which wasn't exchanged.”

Helpful Report

Posted 1 year ago

“The product received (freestanding bath tap) is faulty had for one month and not had replacement or any remedy, absolutely shocking service!”

Helpful Report

Posted 1 year ago

Hi Alistair, We're very sorry to hear about the faulty tap. Unfortunately we were closed for the Holiday period when you reported the matter on Christmas Eve. We can see the team picked up on your email when we opened again and a replacement tap was supplied when the manufacturer returned in the New Year too. All of the above was resolved within a couple of working weeks and certainly not over a month as suggested. Rubberduck Bathrooms Team

Posted 1 year ago

“Ordering stuff is fine and I expect usually works well. However, if there is a problem with your order then the customer service is awful. Don't expect them to call you back if they promise to. Most of original order didn't arrive. Four times I phoned about it and four times they did not get back to me. I had to re-order an item at my (great) expense to stop the job getting held up. Original part of order was then delivered with new order, having been stuck on courier's van for a couple of weeks. Despite a promise of a refund I never heard from them again. Plus promise of collecting duplicate, unwanted parts from my customer's house never happened. I appreciate that the problem originated with the courier from Abacus bathrooms but I paid my money to Rubberduck Bathrooms and I expected them to deal with it. So ease of ordering 100%, customer service 0%. Note to RubberDuck, keeping customers in the loop is good, ignoring them is not.”

Helpful Report

Posted 1 year ago

“Still not received item - Did not follow delivery instructions at attempted delivery.”

Rubberduck Bathrooms Ltd 1 star review on 24th December 2023

Helpful Report

Posted 1 year ago

Good afternoon Mark, We hope you had a good Christmas and New Year! We think you may have missed your dispatch email that was sent over a day or so after ordering on the 13th of December around 9:49am. In that email we detailed the date and estimated time we would expect you to receive your order, as requested. See attached image. Given the time of year and how busy the courier networks are, any missed deliveries close to Christmas cut off are returned to the courier depot or manufacturer. We then look to confirm a more suitable date before resending. We're sorry you feel this service could be improved. Rubberduck Bathrooms Team

Posted 1 year ago

“I ordered a bathroom worktop was advised of delivery only.to find after waiting in at home that it was not even in stock. Asked for a refund which has not arrived as yet.”

Helpful Report

Posted 1 year ago

“Reported problem with bath panel of a matt streak on a gloss bath panel that was impossible to take a photo off. Insisted I had to take a photo even though I couldn't show the problem in a photo. As it was for a rental property I couldn't be bothered with arguing and the bathroom refit needed to go ahead. I won't be using this company again.”

Helpful Report

Posted 1 year ago

“My order came quickly and well packaged. Due to this left it in its package until I needed it. Unfortunately that was the wrong decision. On opening the item it had 2 large scratches, easily visible. Due to the packaging I can only assume it was packed, damaged. I contacted Rubberduck who stated that as it was over 24 hours since my delivery they could do nothing but offer me another one if I paid for it (Generous I know). Totally my fault for not checking however regardless of if I'd opened it an hour or a week after delivery I was sent a damaged item. Needless to say I got a replacement elsewhere. I can't say I'd recommend the company based on my experience but if you do buy from them, check your items quickly.”

Rubberduck Bathrooms Ltd 1 star review on 20th December 2023

Helpful Report

Posted 1 year ago

Good morning Gareth, We're sorry to hear you've been left unhappy with the service. Looking back we can see your order was placed on the evening of the 9th, was dispatched using a tracked next day service on the 10th and delivered seemingly without issue on the 11th. Over two weeks after delivery was made, we received an email noting minor damage to the item. Unfortunately given the timescales involved, we could not claim for any damage caused in transit.. We try our best to inform customers of the windows of time we have to file claims with couriers. If we had been made aware within a reasonable time frame, a free of charge replacement would have been dispatched on a next day service. Sorry again you feel the service could be improved. Rubberduck Bathrooms Team

Posted 1 year ago

“I've encountered challenges in communication regarding my refund. Despite sending several emails, the response has been minimal, and it has now been over a month with no progress on processing my refund. I would appreciate a prompt resolution to this matter.”

Helpful Report

Posted 1 year ago

Good afternoon Asiye, We're sorry to hear you've been left unhappy with the service. Looking back we can see the reason for the delay in receiving your refund is largely due to the fact your items have been returned across multiple consignments and over different days. We appreciate the return request may have come in within the timeframes mentioned, the items however did not. All items need to be checked, restocked and accounted for by the returns department before we can issue your refund. When you called this morning we explained that we would look for an update with the returns dept. and once confirmed, we can issue your refund. We can see your refund was issued shortly after that call was made and before this review came in. Rubberduck Bathrooms Team

Posted 1 year ago

“Order was delayed and delivered never arrived on scheduled day. When I called their customer service was so rude. I can't recommend this company as it's been disaster after disaster. I wouldn't mind if their customer service was polite.”

Helpful Report

Posted 1 year ago

Good afternoon Claire, We're sorry to hear you've been unhappy with a recent order. We can see from the notes that the we had ran out of stock of an item when the order came in over Black Friday weekend. As a result, we changed the order to go direct to you from the manufacturer instead. While this change came at an extra cost to us, we wanted to make sure we were doing all we could to deliver your order within the timescales we expect for our customers. During the call with the customer service team today, you requested a refund for the delivery cost (which we paid extra for) with a delay in delivery cited as the reason. We were not trying to be rude, we were simply trying to explain that delivery dates are best estimates and the ETA from the manufacturer would be 2-5 working days. The final day for the items to arrive within that ETA being today. We can see from the tracking links provided the delivery was made this afternoon shortly after 12. Rubberduck Bathrooms Team

Posted 1 year ago

“The delivery was delayed. The boards were damaged and didn't give replacement. I am totally unhappy about the service. Susantha”

Helpful Report

Posted 1 year ago

Hi Susantha, We're very sorry to hear about the delay and damage received on your delivery. The panels are delivered directly by the manufacturer using their chosen delivery service. We completely understand the frustration with having to deal with issues such as this. We try our best to inform customers of the policies we need to follow in the rare instance things don’t go to plan with deliveries. We can see the team secured a replacement from the manufacturer to help complete the job. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 1 year ago

“Not yet received items and have chased for delivery date. The order of £4800 was for Mermaid shower boards and haven’t heard a thing till I chased a couple of days ago.”

Helpful Report

Posted 1 year ago

Good afternoon Paul, We're very sorry to hear about the delay in receiving your panels. Looking back we can see your order placed on the 20th was due out for delivery on the 24th, with a dispatch email going out to let you know of the expected delivery date. Given the items are delivered directly to you from the manufacturer, the first indication we had of any delay with delivery was when you contacted us on Saturday. Unfortunately the manufacturer is closed over the weekend, meaning we could not get through to them until today. On speaking with them today however, we can see a revised date for the 7th has been sent across with an apology for the delay. We appreciate it's frustrating when dealing with delays but we hope customers can see we act as quickly and as efficiently as we can as soon as we are made aware of any issue. Rubberduck Bathrooms Team

Posted 1 year ago

“I made 2 orders in last few months both turned into a farce”

Helpful Report

Posted 1 year ago

Good afternoon Allan, We'd very much like to apologise for the service received across your orders. We've worked with that manufacturer for over 15 years now. While this is not typical of the service provided by them, we have passed over your comments regarding the experience as a whole. In the hope they can review the delivery services used. As a customer of ours we expect to be able deliver the best service possible from our team but sometimes we're let down by the people we connect to. We try as best we can in those instances to help resolve any matter with urgency. If ever you did need anything else moving forward Allan just give us a call and we'll make sure the next experience is much better. Rubberduck Bathrooms Team

Posted 1 year ago

“Item arrived damaged, I've emailed twice to report the damage with supporting photos but have had no response.”

Helpful Report

Posted 1 year ago

Good morning Sarah, We're sorry to hear about the damage to your tap. We can see an email from yourself come in on Sunday afternoon relating to an order placed on the 11th of November and another email this morning before the office opened. Apologies for the delay in response, we do aim to reply as fast as possible. Given the time of year and how busy it is over Black Friday we are running a touch behind with some email responses. We do have the phone lines open if you needed to speak to anyone urgently however. A member of the customer service team will be in touch today. Rubberduck Bathrooms Team

Posted 1 year ago

“Customer service was poor. One panel that was delivered was damaged. Took photos and contacted rubber duck, but not interested and Dias we need to speak to the manufacturer. Contacted them who said we need to speak to rubber duck??? Really, you need to sort this out as passing the buck doesn’t wash. I have a damaged item and no one give a monkeys. Escalated for a manager to cal back. I’m bay was 2 days ago now and still not heard a thing NOT HAPPY!!!”

Helpful Report

Posted 1 year ago

Good morning Lisa, We are very sorry to hear about the damage to your panel. We do think there has been some confusion here as we have never asked anyone to contact the manufacturer regarding the issue described. We have been in discussion with a Mr Devonish who first reported the matter to us earlier in the week. He explained the panels were delivered on the 1st of November and he noted the damage at the time but decided not to contact us regarding the issue until 3 weeks after the delivery was made. It was explained at this point that the window of time we inform customers to report any issue with delivery had likely passed. However, we will raise the matter with the manufacturer regardless in the hope they replace the panels free of charge. It was unfortunate in this instance that they declined to replace without charge, given how long the items had been in your possession before reporting any issue with the delivery. We are happy to provide a replacement at cost as a goodwill gesture and to help our customer as much as we can. Rubberduck Bathrooms Team

Posted 1 year ago

“Terrible customer service, sent out the wrong product and refused to take it back. Incurred additional costs because of an error on their end. Very unhelpful. Extremely disappointing experience.”

Helpful Report

Posted 1 year ago

Good morning Cassie, We're sorry to hear you've been unhappy with the service on this occasion. We understand you called today to let us know an item purchased on the 10th of October had been fitted but was not the finish that you had ordered and wanted us to send another out free of charge. We explained we cannot look to replace an installed item, but we will send one out at cost as a goodwill gesture. We can see you are a bathroom retailer that has purchased from us on multiple other occasion yet this is the only time you have elected to offer a comment on the service. As someone in the trade, you will know the restrictions around replacing items that have been installed. It's a shame this gesture was not well received, we will be reaching out with an update very soon. Rubberduck Bathrooms Team

Posted 1 year ago

“Item ordered was not as described or shown on the website. Raised with Rubberduck who said it was their mistake and they would refund the money. Customer services was not as good as one expected. Not really helpful in finding me a replacement and took far too long to get my refund back.”

Helpful Report

Posted 1 year ago

Good morning Philip, We're very sorry to hear you've not had the best experience when buying with us. Looking at your order we can see a toilet seat purchased was slightly wider than shown in the tech drawing provided by the manufacturer. We can only apologise for the inconvenience this may have caused - as you can imagine we were unaware of this change. As soon as we were informed a collection was arranged. Once the item was collected and restocked on the Friday afternoon a refund was issued the following week. We appreciate the frustration around the incorrect measurements and have asked the manufacturer to provide updated technical images to help avoid any issues moving forward. Rubberduck Bathrooms Team

Posted 1 year ago

“Ordered shower panels and they come like bananas 1000000% wouldn’t recommend to anyone.”

Rubberduck Bathrooms Ltd 1 star review on 31st October 2023

Helpful Report

Posted 1 year ago

Good afternoon Ben, We're very sorry to hear about the bow in your panels. We are a little surprised to see your review come in. When we had a discussion we agreed to send out free of charge replacements, all we asked for was an image to send over to the manufacturer to have them replaced without delay. Looking back we can't see any response to the email we asked you to reply to, just this review. The material is wood based and it's entirely normal for panels to exhibit a small bow at times. This can be removed very easily by storing them overnight with the bow facing up. As part of the installation guide, it is a requirement to inspect panels on arrival and to store them in the environment you will be fitting them for 48 hours prior to installation. Given the above, a small bow should not affect any fitting timelines. We had presumed you had installed them without issue. We're sorry you haven't had the typical Rubberduck experience here Ben. Rubberduck Bathrooms Team

Posted 1 year ago

“I've ordered a shower panel (expensive delivery costs) and by mistake 2 were delivered. I told the delivery driver that we had only ordered 1 and didn't want to get a second. Because the driver had 2 invoices said he HAD to leave them both with us. They were bulky and heavy to carry and, as Rubberduck only provides kerbside delivery, i had to get them both up to the 3rd floor. Each weigh 30kg. Because the driver had 2 invoices said he HAD to leave them both with us. I've contacted the company 2.5 weeks ago and the extra panel has not been picked up yet.”

Helpful Report

Posted 1 year ago

“I bought some screws and you keep hassling me to provide a teview”

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Posted 1 year ago

Good morning Conor, We're sorry you found the 2 review invitations somewhat annoying. We don't send them out to pester people, they go out automatically after you have an order delivered. If you don't respond to the first email a second reminder goes out just in case you missed the first. Normally people understand how important these reviews are to small businesses and either leave a review of their experience or simply ignore them if they don't have time. We can see you ordered a set of pipe washers and screws late evening, they were dispatched next morning on a next day service and were delivered without issue. Thanks again Conor you stay positive buddy! Rubberduck Bathrooms Team

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,597 reviews