Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,581 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,581 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service. 1st bath panel had a dent, but was replaced swiftly with no fuss. Excellent product too.”

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Posted 1 year ago

“Quickly replace damages radiator”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“My order came quickly and well packaged. Due to this left it in its package until I needed it. Unfortunately that was the wrong decision. On opening the item it had 2 large scratches, easily visible. Due to the packaging I can only assume it was packed, damaged. I contacted Rubberduck who stated that as it was over 24 hours since my delivery they could do nothing but offer me another one if I paid for it (Generous I know). Totally my fault for not checking however regardless of if I'd opened it an hour or a week after delivery I was sent a damaged item. Needless to say I got a replacement elsewhere. I can't say I'd recommend the company based on my experience but if you do buy from them, check your items quickly.”

Rubberduck Bathrooms Ltd 1 star review on 20th December 2023

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Posted 1 year ago

Good morning Gareth, We're sorry to hear you've been left unhappy with the service. Looking back we can see your order was placed on the evening of the 9th, was dispatched using a tracked next day service on the 10th and delivered seemingly without issue on the 11th. Over two weeks after delivery was made, we received an email noting minor damage to the item. Unfortunately given the timescales involved, we could not claim for any damage caused in transit.. We try our best to inform customers of the windows of time we have to file claims with couriers. If we had been made aware within a reasonable time frame, a free of charge replacement would have been dispatched on a next day service. Sorry again you feel the service could be improved. Rubberduck Bathrooms Team

Posted 1 year ago

“From talking to a knowledgeable person initially through to order arriving on time and in full, these folks were really good. They even helped to get info from suppliers on several occasions Very good service and prices”

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Posted 1 year ago

“Delivered promptly, and the product does what it says it does.”

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Posted 1 year ago

“I've encountered challenges in communication regarding my refund. Despite sending several emails, the response has been minimal, and it has now been over a month with no progress on processing my refund. I would appreciate a prompt resolution to this matter.”

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Posted 1 year ago

Good afternoon Asiye, We're sorry to hear you've been left unhappy with the service. Looking back we can see the reason for the delay in receiving your refund is largely due to the fact your items have been returned across multiple consignments and over different days. We appreciate the return request may have come in within the timeframes mentioned, the items however did not. All items need to be checked, restocked and accounted for by the returns department before we can issue your refund. When you called this morning we explained that we would look for an update with the returns dept. and once confirmed, we can issue your refund. We can see your refund was issued shortly after that call was made and before this review came in. Rubberduck Bathrooms Team

Posted 1 year ago

“Order was delayed and delivered never arrived on scheduled day. When I called their customer service was so rude. I can't recommend this company as it's been disaster after disaster. I wouldn't mind if their customer service was polite.”

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Posted 1 year ago

Good afternoon Claire, We're sorry to hear you've been unhappy with a recent order. We can see from the notes that the we had ran out of stock of an item when the order came in over Black Friday weekend. As a result, we changed the order to go direct to you from the manufacturer instead. While this change came at an extra cost to us, we wanted to make sure we were doing all we could to deliver your order within the timescales we expect for our customers. During the call with the customer service team today, you requested a refund for the delivery cost (which we paid extra for) with a delay in delivery cited as the reason. We were not trying to be rude, we were simply trying to explain that delivery dates are best estimates and the ETA from the manufacturer would be 2-5 working days. The final day for the items to arrive within that ETA being today. We can see from the tracking links provided the delivery was made this afternoon shortly after 12. Rubberduck Bathrooms Team

Posted 1 year ago

“The delivery was delayed. The boards were damaged and didn't give replacement. I am totally unhappy about the service. Susantha”

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Posted 1 year ago

Hi Susantha, We're very sorry to hear about the delay and damage received on your delivery. The panels are delivered directly by the manufacturer using their chosen delivery service. We completely understand the frustration with having to deal with issues such as this. We try our best to inform customers of the policies we need to follow in the rare instance things don’t go to plan with deliveries. We can see the team secured a replacement from the manufacturer to help complete the job. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 1 year ago

“Speedy delivery and great prices for quality products!”

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Posted 1 year ago

“Not yet received items and have chased for delivery date. The order of £4800 was for Mermaid shower boards and haven’t heard a thing till I chased a couple of days ago.”

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Posted 1 year ago

Good afternoon Paul, We're very sorry to hear about the delay in receiving your panels. Looking back we can see your order placed on the 20th was due out for delivery on the 24th, with a dispatch email going out to let you know of the expected delivery date. Given the items are delivered directly to you from the manufacturer, the first indication we had of any delay with delivery was when you contacted us on Saturday. Unfortunately the manufacturer is closed over the weekend, meaning we could not get through to them until today. On speaking with them today however, we can see a revised date for the 7th has been sent across with an apology for the delay. We appreciate it's frustrating when dealing with delays but we hope customers can see we act as quickly and as efficiently as we can as soon as we are made aware of any issue. Rubberduck Bathrooms Team

Posted 1 year ago

“Delivered on time. Good service all round.”

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Posted 1 year ago

“Excellent service, product well priced and delivery efficient”

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Posted 1 year ago

“Seemed like competitive prices, good communication and prompt delivery. Not opened boxes yet but trust all will be in order!”

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Posted 1 year ago

“I really love the products I would have given 5 except it too nearly 3 weeks to change over a wrongly supplied basin and also no communications I had to call every time”

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Posted 1 year ago

“Very pleased with the product and service. Would definitely use again,”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Amazing service and delivery communication before and on delivery was good thank you”

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Posted 1 year ago

“The business is fine, the tap I bought is not much good”

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Posted 1 year ago

“Found them on google when looking for some wall panels. The ordering was easy and their customer service team excellent when I rang with questions about delivery. All items were delivered by the delivery date and were really good quality.”

Rubberduck Bathrooms Ltd 5 star review on 30th November 2023

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Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,581 reviews