Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,416 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 11th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price for quality shower, swift delivery too.”

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Posted 10 months ago

“Well priced iitem,nearly half the rcp.Quick delivery”

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Posted 10 months ago

“Brilliant product delivery was early and 100% I would buy again from this seller many thanks”

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Posted 10 months ago

“Really pleased with my order and the quick delivery.”

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Posted 10 months ago

“What great service from Rubberduck Bathrooms. I’ve placed 5 or 6 orders over the past few months and the service has been brilliant, especially when a part has been faulty or missing.”

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Posted 10 months ago

“Quick, great price, all as described”

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Posted 10 months ago

“Great tap arrived quickley thank you”

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Posted 10 months ago

“Everything as it should be. Product as described, delivered promptly, well packaged and of course best price I could find. Thank you”

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Posted 10 months ago

“Excellent company to deal with, I haven't used the product before but found everything I needed.”

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Posted 10 months ago

“So i placed an order at the start of March part of it has arrived and i am still awaiting the final part. Its now the 27th March and the delivery company has basically failed to forfill the order even though directions have been sent. through out the entire process i have had no calls or emails from Rubberduck. When ever i do call its someone new and i`m told someone will call me back, Well Gary, Ashley, Jarrod and Ben. Please pick up the phone and take some responsibility. Complete Mickey mouse outfit with no communication skills”

Helpful Report

Posted 10 months ago

Good morning Stuart, We're sorry to hear about the difficulty with your delivery. We can see from the order that you live an a remote area with no access routes available through a sat nav or any map app that would be used by the couriers to locate your address. This was not annotated in the shipping notes we ask customers to use when placing an order to a remote or hard to find address. After the first delivery failed you contacted us and provided a 5 page document on how to locate the address. That document was forwarded on to the manufacturer, so they could arrange the delivery with their courier. We fully appreciate the frustration with the delay but to suggest there has been no contact throughout this matter is simply incorrect and purposely misleading. Sorry again for the delay on receipt of your order. Rubberduck Bathrooms Team

Posted 10 months ago

“All good arrived quickly and well packed not fitted but service to supply was great”

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Posted 10 months ago

“Cannot recommend Rubber duck bathrooms highly enough for their efficiency & the great customer service from them. We had a query & they sorted it straight away. Thank you everyone at Rubberduck!!”

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Posted 10 months ago

“Sent me damaged panels. Its not possible to examine 2 very large panels that each have to be stored flat or they can bend under their own weight and report damages in 24 hours of delivery. The packaging was very inadequate. Stupid insurance policy thats not fit for purpose that is reflected in the terms and conditions. Further, when my tap turned up it came in an open box that looked like a return that had been sent straight out to me. I complained and didnt get a response from rubberduck. If you think the prices are so good that you could buy it twice over in comparison to the high street, well, you might have to! Would i use them again? No.”

Helpful Report

Posted 10 months ago

Good morning Stuart, We can only apologise for the issue with your delivery. The panels purchased are delivered by the manufacturer's chosen distributor and it's very rare that we see issues with direct deliveries, given they are trained on how to handle and transport them. We have a strong focus on customer service here and the damage reporting window is something we have looked to extend many times over the years. Unfortunately as a retailer we are bound by the companies that manufacture and the couriers that distribute the goods on display. For reference, the panels would not bend under their own weight during the short time needed to inspect them. This check on arrival has been the industry standard for over 15 years and will be the same whichever website you purchase them from. Sorry again that you haven't had the typical Rubberduck experience this time around. Rubberduck Bathrooms Team

Posted 10 months ago

“👍👍👍👍👍👍👍👍👍👍”

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Posted 10 months ago

“A good product delivered on predicted date. I noted that some reviews had criticised the packaging that resulted in damage to the panels but I found the packaging just fine and appropriate and there was no damage. Have not yet installed the wall panels due to delay in other related issues but seems to be pretty straightforward.”

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Posted 10 months ago

“Excellent service”

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Posted 10 months ago

“Excellent! Good price, quick delivery”

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Posted 10 months ago

“Ordered taps and push plug very pleased came on time”

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Posted 10 months ago

“No contact for a week and a phone call when they were 20 mins away, and it wasn’t even there company delivery was from it was from there supplier, just lazy”

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Posted 10 months ago

Good afternoon Matt, We're sorry you feel the service could be improved. We can see you placed your order over the weekend for items that were on a 2-5 day lead time. The order was confirmed for dispatch on the 5th day with a confirmation email going out to you that morning at 8:30am. This was followed by a telephone call later in the day to let you know they were near. If any confusion arose over the delivery window we invite customers to give us a call and we'd be more than happy to answer any questions. With wall panels 99% of the time they're distributed by the manufacturer, regardless of which retailer you purchase them from. This isn't lazy, it's common practice in retail and it helps to reduce any damages in transit, transportation costs and it impacts the environment less too. All of which helps keep the product prices down for you, the customer. Sorry again you feel this is a reflection on our service. Rubberduck Bathrooms Team

Posted 10 months ago

“Great prompt serivce, we love the colour!”

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Posted 10 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,416 reviews