Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,597 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,597 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service, staff attitude towards customer is disgusting. Updated due to reply from supplier: After listening to the call then I'm quite surprised that you're happy to lie just to excuse your staff's shocking attitude. Upon answering my call, Ashley apologised for the delay in this order and informed me that there had been a mismatch in the products at the suppliers. I did not once argue that the day I placed the order was counted as day one. I simply asked the question if the Tuesday (the first working day after placing the order) was counted as day one, and he advised me it was. I then explained that in this case the 5th working day was then Monday 22nd. He then got very argumentative with me and implied I didn't know how many days were in the week. After explaining to him that I fully understood that and if Tuesday was day 1, then Monday was day 5. I did not once call him "thick". He then changed his mind, said he hadn't said what he had and told me he was ending the call. Your response is a testament to your poor customer service, and just shows you're happy to mislead the general public into thinking I'm just a one off customer and the problem is my fault. I have canceled this order and am still waiting for a refund.”

Helpful Report

Posted 1 year ago

Good morning Keri, We're sorry you feel the service could be improved. We happen to disagree here and from listening to the call, it would appear that we were simply trying to explain something which you found difficult to understand and became quite rude as a result. An order was placed on 15 May, 7:19 PM for items that carried a 2-5 working day lead time. You called on the afternoon of the 19th to check on the status of the order. You expressed frustration on hearing the ETA and began to argue the window was outside of the timescales displayed. Despite the ETA being the 5th working day from placing the order. You strongly argued the point that ordering after the office had closed on the evening of the 15th counted as the first working day and that because you were a "chartered accountant" you must be correct and the customer service operative who "just answers the phone" was "thick". We're thankful that this is not a typical experience for our operatives as our loyal customer base appreciates the service we look to provide. Rubberduck Bathrooms Team

Posted 1 year ago

“Not happy with after sales customer service”

Helpful Report

Posted 1 year ago

Good morning David, We're sorry to hear you feel the service could be improved. Looking across both your orders, it appears that you looked to purchase an extra panel to complete an installation that was purchased several months prior. There was an issue with a slight colour variation with the second order. Which we detail can be the case across the website categories and individual listings also. Unfortunately, we or any other retailer cannot guarantee panels from the same batch number to be delivered several months apart. Had we been asked to match any visible batch number, we could have enquired about the availability with the manufacturer prior to placing any order. While we appreciate it can be frustrating when online sales don’t go to plan, we hope that customers can understand that we act in every way we can to remedy any issue. Rubberduck Bathrooms Team

Posted 1 year ago

“Order was late and given wrong information”

Helpful Report

Posted 1 year ago

Good morning Robert, We're sorry you feel the service could be improved. Looking at the details, we can see that you had ordered several panels that were out of stock at the time of ordering. To help speed up the delivery, our team upgraded the boards to the larger size at no extra cost and offered an ETA of the 19th for delivery. We can't see any indication or communication that this delivery did not take place and we can't see any inconsistency in the information provided either. A member of the customer service team will be in touch shortly to see what we're missing here. Rubberduck Bathrooms Team

Posted 1 year ago

“The last two orders I’ve placed with this company the items have arrived late.The latest a simple internal cistern was held up in because a sensor was not in stock. This was not stated on the listing and on ordering , a prompt delivery was stated. I had to phone up two days later to ask the whereabouts of the order. Not happy and had to convey this to a customer”

Helpful Report

Posted 1 year ago

Good afternoon Pauline, We're very sorry to hear about the delay on your order. We stock the cisterns right here in our warehouse and, typically, we very rarely see any delays on receiving them. In the rare instance we do run out of stock, the manufacturer would deliver directly without delay. In this instance however, the manufacturer needed to pull in the censors required for them to function before we could replenish our stock or send anything out direct to customers. We were not made aware of this detail until chasing for an update, which we can only apologise for. It's great to see the team looked to remedy the matter immediately by purchasing a single cistern (at a higher cost to us) to send from another supplier. Apologies again for any inconvenience. Rubberduck Bathrooms Team

Posted 1 year ago

“Ordered 2 x 8mm Chrome Channesl for my new shower glass. Arrived a day later than expected. 1 of the Channels was baldly scratched/marked but had to use this as plumbers were waiting to finish.”

Helpful Report

Posted 1 year ago

Good morning Janet, Thank you for placing your order with us, and we sincerely apologise for any inconvenience caused. The channels were packed carefully in a guttering tube to help avoid damage and dispatched as early as possible using a tracked next day service. Looking at the tracking details, we can see there was a delay in receiving the item and we can only apologise for both the delay and damage received during transit. We do have a process in place to address damage on delivery. If items are damaged during the shipping process, we offer free replacements asap. All we need is the damage to be reported within a reasonable timeframe and supporting images provided. We truly value your business, and your satisfaction is of utmost importance to us. We strive to provide a seamless and hassle-free shopping experience for all our customers, and we apologise for falling short on this occasion. Rubberduck Bathrooms Team

Posted 1 year ago

“If I could give 0 out of 5 I would. This has been some of the worst customer service I’ve received.”

Helpful Report

Posted 1 year ago

Good morning Anthea, We're very sorry to hear about the issues faced with your delivery. We completely understand the frustration with having to deal with issues such as this and we try our best to inform customers of the practices and policies we need to adhere to in order to achieve a positive outcome in the rare instance things don’t go to plan with deliveries. Again, we're sorry you've not had the normal Rubberduck experience. Rubberduck Bathrooms Team

Posted 1 year ago

“Can’t dellver won’t deliver meanwhile no bathroom, I suggest anyone thinking of using this form go elsewhere.”

Helpful Report

Posted 1 year ago

Good morning Robin, We're sorry to hear about the issues with your delivery. The items purchased are dispatched direct by the manufacturer. We can see in this instance there was a picking error on the profiles supplied and there was a delay in receiving your replacements which we can only apologise for. We’re very sorry you have had a poor experience in this instance but as you can see from the majority of the reviews left, your experience is certainly not typical. We'd love to make it up to you in the way of a discount on any future order however. Rubberduck Bathrooms Team

Posted 1 year ago

“The bath panel was not right and we wanted to return it but the company do not offer a simple returns policy, you have to arrange it yourself, and the courier they recommended cost more than the item itself. Very disappointed as I am now left with an unusable item which I am not able to return. Will be ordering from a different bathroom company in future and would not recommend this company unless you are 100% on the item.”

Helpful Report

Posted 1 year ago

Good morning Catherine, We're sorry to hear you feel the returns policy is too complex. We operate the standard UK returns policy for online retailers. If you decide you do not want an item after purchasing, you can confirm your return within the first 14 days and then you have another 14 days after the fact to return the item to us. Once received a full refund for the item will be offered. This is annotated clearly across the website, which begs the question as to the low service rating. If we were to offer a free returns and collection service, we would have to dramatically increase product costs across the website. We prefer to offer our valued customer base as low a price as possible and we provide full product info while operating a telephone support line for anyone that needs clarify anything before purchasing with us. Rubberduck Bathrooms Team

Posted 1 year ago

“Bath panels arrived damaged and sent images to company. Awaiting their reply…”

Helpful Report

Posted 1 year ago

Good morning Richard, We're very sorry to hear about the damage received during delivery. I can see that you are already in communication with the customer service team regarding the replacements we're looking to send out. We have a high success rate on deliveries typically but we have noticed a few more issues with the FedEx courier network of late. We're currently looking at ways to negate that heavy handling without having to increase the product cost and waste packaging materials too much. Thanks for the feedback Richard and apologies again for any inconvenience caused. Rubberduck Bathrooms Team

Posted 1 year ago

“Rubbish online sales Company. Ordered item with promise of 4-5 day delivery. 5 days later they contact me and demand extra payment for carriage even though website quoted "free delivery". Buy from Rubberduck Bathrooms Ltd at your own peril. There are better and more honourable suppliers out there. DO NOT DEAL WITH THESE PEOPLE!!! UNRELIABLE.”

Rubberduck Bathrooms Ltd 1 star review on 14th April 2023

Helpful Report

Posted 1 year ago

Good afternoon John, We're sorry you feel the service could be improved. We can see you ordered a £23 profile that is typically used along with wall panels. The description details that these items are only available for free delivery when purchasing along with the panels. If purchased independently, we will need to take a further payment. We even ask customers to call to avoid delay when purchasing profiles alone. This isn't misleading, it's clearly detailed on the page and is simply the cost to us from the manufacturer to dispatch small items using their transport network. When purchasing panels, we take the hit on that extra cost to help keep prices down for our valued customers. We'll do our best to make that detail even more clear for customers like yourself moving forward. Rubberduck Bathrooms Team

Posted 1 year ago

“Needed to return shower panels, had to arrange courier myself and pay for this, staff not helpful when called to discuss this. Already had my money so obviously didn’t care, lack of after sales customer care. Check returns policy before you buy, wouldn’t buy from this company again”

Helpful Report

Posted 1 year ago

Good morning Georgianna, We're sorry to hear you feel the service could be improved. With regard to returns, we're happy to accept any unwanted item and we'll process a full refund when that item arrives in to us. We don't however arrange the return on your behalf for a number of reasons. This is typical for 99% of other bathroom retailers operating online. If we were to offer a collection service for unwanted items we would have to dramatically increase the price points of all products across our website. Given, we are a discount retailer that looks to offer the best prices possible to our valued customers, that is not an option. We do display full information regarding returns across our website, allowing all customers to make an informed decision pre-sale. Rubberduck Bathrooms Team

Posted 1 year ago

“Very Poor I ordered a corner chair )to be tiled, came 6 weeks late, came incomplete, didn't fit. Wanted a full refund as it wasn't fit for purpose, I've had involve bank..night mare..steer clear”

Helpful Report

Posted 1 year ago

Good morning Kevan, We're very sorry to hear about the issues surrounding your order. Looking at the details, we can see the item ordered was indeed out of stock with the manufacturer at the time of ordering and we communicated that detail as soon as we were made aware. Rather than cancel and refund the order as we offered at the time, you asked that we wait for the item to come back in to stock and dispatch it as early as possible. On dispatching the item, it turned out you had purchased an item that wasn't suitable for your installation and needed to return it. We agreed but you were not happy about having to return your item yourself. We can only apologise for the initial delay on receiving your item. Rubberduck Bathrooms Team

Posted 1 year ago

“Did not receive order”

Helpful Report

Posted 1 year ago

Good morning Mr Steyn, We're sorry to hear you've not received your item, this review is the first we've heard of any issue. Looking at the order and tracking links provided, you placed your order with us on the morning of the 24th and your item left us on a DPD next day service at 12:33pm that same day. It would appear the DPD driver attempted delivery on the 25th but could not reach anyone at the property. The item was rerouted to a local pick up point and has been waiting for you to collect since then. If you need anything further from us by all means give us a call and we'd be more than happy to help. Rubberduck Bathrooms Team

Posted 1 year ago

“Absolute waste of time !! Spoke to "Gary" on monday and placed my order on the promise it would be here on wednesday (5th april) Low and behold it didnt turn up !!! Now im out of pocket and appologising to my client ! My company do 5 bathrooms a month on average, and thought we had found a new supplier !! Waste of time and i shall be spreading the word.”

Helpful Report

Posted 1 year ago

“Terrible company. Avoid. Spend your money somewhere else so you do not get ripped off. Patronising customer service. Sarcastic to say the least. Read some of the 1 star responses. Unprofessional. Will not except any responsibility for the damaged goods ! Customer service needs training. Overpriced. Returns and refunds…forget it as you have no consumer rights.”

Helpful Report

Posted 1 year ago

“Terrible company Avoid !! Patronising and refuse to take any responsibility for defective shower panels. Blaming 3rd parties. Moaning they are a small family business. Who cares ! It is your responsibility for faulty goods you sell. Overpriced at that. All your responses to negative feedback are patronising. I will be taking this matter further. Also you remove negative feedback.”

Helpful Report

Posted 2 years ago

“I only ordered a coat hook but it took several phone calls and quite a wait (it would appear to have been reordered during these exchanges) before the order was received. I am just glad that my order was not complex!!! Order from Rubberduck again? I don’t so.”

Helpful Report

Posted 2 years ago

Good morning Mary, We're sorry to hear about the delay in receiving your robe hook. The issue was simply that we were waiting on a stock order to come in to our warehouse. Typically these small, low value items are fast moving with little to no delay on dispatch. In this one instance, the manufacturer was waiting on several containers being cleared before they could restock suppliers like ourselves. We can see the stock order came in to our warehouse on Sat 11th Feb and your item was dispatched using a tracked next day service at 11:15am on Monday 13th. Again we're sorry for the delay. Rubberduck Bathrooms Team

Posted 2 years ago

“Hi not a good experience ,still awaiting a refund of over £500 for 2 shower panels that didn’t arrive at my property sent a second email but still no reply I’ll update with what rubber duck bathrooms do next”

Helpful Report

Posted 2 years ago

“All items in one whole pack arrived dented and damaged and I can’t use them . This is overpriced rubbish and no care is tasked with your delivery I have since contacted them to try and sort the matter out when I get no response really poor stay well away. Do not waste your money.”

Helpful Report

Posted 2 years ago

Good morning Jensen, We're sorry to hear about the damage to your panels. We're a little confused here, your items were delivered seemingly without issue on the 9th of January. While you mentioned you'd contacted us about the matter, we've checked all inboxes this morning and we haven't received anything from yourself to suggest any problem took place. This review is the first we've heard. We apply extra protection when dispatching any item from our warehouse. Meaning items are protected by both the packaging supplied on arrival, as well as the packaging we apply before dispatching to customers. In the rare instance damage occurs in transit, all we ask is that customers check and report the matter to us within a reasonable timeframe. So we can dispatch free of charge replacements on a next day service. If we are not informed, as in this case, we can't file a claim with courier for the damage. Again, we're sorry to hear about the damage received we really are. Rubberduck Bathrooms Team

Posted 2 years ago

“I was told a product I ordered was in stock and would be delivered after Xmas it took another 3 weeks or so after ringing and emailing to get it delivereds”

Helpful Report

Posted 2 years ago

Good afternoon Asim, We're very sorry to hear you've had to wait for your item to be delivered. We think there may have been a misinterpretation on the messages passed however. When your order was placed on the 20th, we contacted you to say the item was currently out of stock but we were expecting them to arrive in to us early-mid January. You requested a further update on the delivery on the 29th and again we mentioned that your item was due to arrive in January and we'll dispatch them using a next day service as soon as they come in. On the 6th of January, you requested another update and we stated that the items were expected to arrive the following week. If this wasn't suitable we could offer another like for like alternative, however we received no reply. The taps come in to us as previously detailed and your order was dispatched using a DHL next day service on the 16th. Tracking links were provided and the item was delivered without issue on the 17th. Again, we're sorry for the delay but we have acted as quickly and efficiently as we could in this matter. Rubberduck Bathrooms

Posted 2 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,597 reviews