Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,617 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the brackets missing from my sink unit, I called to get them sent out and they said they would sort it but never did and never phoned me back. Still have never received them. Also have a chip on one of the drawers but feel it’s pointless raising a complaint”

Helpful Report

Posted 5 years ago

“Don’t bother they don’t reply to emails about product queries”

Helpful Report

Posted 5 years ago

“Ordered a Showerwall kit which was delivered direct by International Decorative Surfaces’ Thurrock depot. Shower panels are good quality and come well protected but the rather fragile aluminium trims come in thin plastic sleeves. First delivery the corner profile was bent like a banana so I rejected it. Second corner profile is damaged. Rubberduck Bathrooms clearly have no ability to make sure items delivered direct f I’m the manufacturer are properly protected in transit. Disappointed with the customer service I have received.”

Helpful Report

Posted 5 years ago

You're correct the goods had been delivered direct from the manufacturer and yes Rubberduck Bathrooms has not go the ability to make one of the worlds largest companies add more packaging to its products when most companies are doing there best to reduce packaging to make the world more sustainable. I can see that your replacement trim was arranged immediately, which leave us bemused to the disappointed with service comment. Kind Regards Rubberduck

Posted 5 years ago

“Would not leave a couple of bits of trim and a panel at my home address, even though I sent an email authorising them to do so and taking full responsibility for the delivery. My property is covered in CCTV so all delivery companies leave parcels without a problem. Rubberduck however would not deliver unless someone was in to sign for the delivery.........what a hassle - would not recommend. We live in the age of easy deliveries, Rubberduck are still in the dark ages when it comes to this.........a real hassle.”

Helpful Report

Posted 5 years ago

At Rubberduck Bathrooms we use specialist couriers to delivery LARGE, HIGH VALUE and often FRAGILE items. These courier require someone to be at the property to receive, help unload and check all items on delivery. Leaving items on a drive, even if CCTV covered, would not cover insurance for damages (either caused in transit or weather once left outside and exposed) or missing items. Many smaller lower value items we offer go on a more standard courier which you can have a safe place or alternative address ie neighbor, specified or changed via SMS text message or online login.

Posted 5 years ago

“out of 16 boards delivered 5 were damaged. adhesive no suction and out of date”

Helpful Report

Posted 5 years ago

“My order was a mix of plywood core boards and mdf core boards. 75% of the plywood boards had some damage to the tongue or the corners of the boards. Similarly, a large number of the mdf boards had the tongues completely broken off. I believe this was because the protective edging of the boards is now thin cardboard where with my previous orders the protective edging was hard plastic. I appreciate this is probably done from an environmentally friendly view in using less plastic but as a protective method it is totally inadequate. Through careful cutting and fitting I was able to complete my job using the boards supplied. I have informed RubberDuck of my problems who offered to replace the boards but this would take some time and I was on a deadline to finish a job. Since my communication with them by telephone they have not got back to me at all. Zero customer service.”

Helpful Report

Posted 5 years ago

Dear Mr A W Heath We are sorry for the inconvenience caused. As soon as you made us aware of the damage caused during delivery we offered a fully replacement of all the damaged boards as required. The last telephone conversion you had with us highlighted that damage and you stated that you would see if you could use the boards. We informed you that if you had any issues with fitting the board to let us know and we would get you a replacement as required. We since have not heard any more from yourself. We offer full replacements for damages, not compensation. This is due to the number of customers and trade people purchasing 1200mm boards to install in a 900 shower, then purposelessly damaging the sides of board for compensation and reduced cost, then cut off this 300mm damaged section and install the section required. Looking into your order, there was no further action required from us and we did all we could to help.

Posted 5 years ago

“Second time of ordering from here. Should have learned a lesson. Second time parcel damaged, NOT by the courier, package secured but has been dropped on the end. 1 package has all tongues broken at 1end. Unfortunately too late in finding out and making a claim”

Helpful Report

Posted 5 years ago

Sorry for the inconvenience. All packages that leave our warehouse are checked before wrapping, then dispatched by either courer or pallet. You item had additional packing added to the all sides and doubled on the corner to help prodect the contence, but it would appear it HAS been damaged in transit. As you were aware item need to be checked on arrival or within 24 hours of reciept. Sorry for the inconvenience.

Posted 5 years ago

“Still awaiting delivery after 4 days, don’t normally complain but I have a job to finish”

Helpful Report

Posted 5 years ago

Hi, Apologies for the delay in your delivery. Your order was collected from us by the Royal Mail on Monday 30th January and should be on it's way to you, however, it's likely that it is caught up in Royal Mail's backlog from Christmas and this may be why it has taken a little longer than expected for the delivery to be made. If you have still not received it by the end of the week please let us know and we will chase up the Royal Mail to see if we can narrow down the status of the delivery. Kindest Regards, Rubberduck Bathrooms

Posted 5 years ago

“I've still not received my order yet, I understand that it's been Christmas but I ordered the product on the 22nd there has been 4 working days since then and I've been told it will be another week until it's delivered. You need to put on the website when your couriers are open and shut during holiday seasons. Now over a week behind on my work and if I of known this I would of bought it from somewhere else. Sorry to be negative but you did ask for an honest review.”

Helpful Report

Posted 5 years ago

Hi, Apologies for the delay in receiving your order. As ourselves and our distributors have been closed from Monday 23rd December until today there hasn't been any deliveries over the past 2 weeks. We shared the details over the Christmas shutdown on our social media pages, on our contact us page and on the banners on the website, however, we do appreciate your feedback and will aim to try and be clearer in the future when there are shutdowns. Kindest Regards, Rubberduck Bathrooms

Posted 5 years ago

“Still waiting for the product. No updates and no idea when it will be delivered. Communication needs massive improvement”

Helpful Report

Posted 5 years ago

“I have posted ‘Poor’ as the next grade up is ‘Acceptable’ which in my case the service was ’Not Acceptable’. The order of 4m UPVC boards and coving arrived with ’no coving’ and only 3 of 7 packs, 2 of which were damaged, probably due to the fact they were not ‘packed or protected’ in any way, apart from a thin plastic covering which was torn etc, the order was send back, this was on the Thursday for kitchen fitters arriving on the Monday. I was promised a pre 12 noon delivery on the Tuesday and after another phone call the delivery was made at 1.30pm. After a specific request, the order did arrive, well packed and protected with the boards etc in good order which it should have been done in the first place. I did not rate this service as ‘Acceptable’ due to the ‘Unacceptable’ condition of the first order and the ‘wasted man hours’ waiting on a second delivery, I had ‘fitters’ twiddling their thumbs at my expense waiting for boards that should have been in place the week before. Due to the delay, the kitchen is not finished, and the ‘fitters’ will be back ‘when they can make it’? £50.00 for a delivery service, I think I was ‘mugged'”

Helpful Report

Posted 5 years ago

Hi Sir, I apologise that there were issues with this order, the items come directly from the manufacturer via their courier, regrettably, items were lost on route and damage occurred to the remaining items, this couldn't have been foreseen however we apologise for this , following your logging of the issue, we arranged replacements to come to you as a matter of urgency. The items are sent via a courier who generally knows how to handle the items, they come wrapped as they are to make damage identifiable immediately as cardboard gives a false sense of security and results in end users not checking the items as they don't want to unpack them for storage reasons, due to this damage is not identified until several days/weeks later, it gets difficult to replace these damaged items the longer the items remain with the end user before damage is identified. I apologise that you had trades people ready to go, we ask customers not to book work in until the items are received in case of issues such as this to ensure you do not incur costs in these situations, we recognise it isn't always as easy as this but as you are ordering fragile goods which must travel several hundred miles to get to your location , these issues can arise and while we try to avoid it, we cannot guarantee this, we physically cannot get 4 meter long panels to you without using the manufacturers couriers as most standard couriers will not touch these items due to their size. Finally, regarding the cost you were charged for delivery, we get a charge of £48 as we must use the manufacturer network, we reduced the packs of panels by 40% off of the RRP when we started incurring this charge as we felt that it would be better to reduce the panel pack price and charge delivery once at checkout rather than offer free delivery where we would have to build the delivery cost in to each pack bought, this works out more cost effective to customers buying more than 1 pack, I can confirm that we also reduced the cost passed on to by reducing the £48 cost incurred and passing on £39.98, i apologise you feel this is robbery however we must factor the costs we incur in to the prices we provide items at although we have tried to offset as many of these charges as we could...

Posted 5 years ago

“Meant to be next day delivery ! And wasn’t. Delivered via fedex, who could only give a before 6pm time slot when most other carriers give you a two hour one ! Couldn’t call before hand just left a sorry we missed you card on a failed delivery which in this day and age of a modern delivery service is archaic”

Helpful Report

Posted 5 years ago

Due to the length of the item you purchased, Fedex are the only courier we have found that will handle item of this size with minimal damage/loss rate or don't charge the earth. We have trialed numerous couriers with our larger items and had nothing but issues or were double the cost. We will relay you information back to our Fedex rep and see if they have plans to improve there tracking infrastructure. We did supply you with the tracking number of your item to track your delivery. For smaller items we use a trackable delivery service which gives time slots etc but this courier will not take larger items. We are glad you did receive your item 2 days after placing your order.

Posted 5 years ago

“Bad communication. Promised to deliver on a set day and it didn’t turn up. Had to call to chase product. Had been really happy with service until then.”

Helpful Report

Posted 5 years ago

“I ordered 4 items including 2 addington radiators 1800×336mm. Delivery time suggested at the check out was 5-7 days. I received 2 items next day but no addington radiators. Called them and was told they can't deliver these rads for another 4 weeks. If items are not in stock, then they should not suggest delivey time. I will have all the work finished but without radiators. If anything goes wrong because of late delivery, i will be calling you guys for compensation.”

Helpful Report

Posted 5 years ago

“Told someone tried to deliver but my wife sat in waiting and nobody knocked.”

Helpful Report

Posted 5 years ago

Thank you for your order and taking the time to leave a review. Looking at your order we dont quite understand your review. The order you placed on the 11th September at 7pm for 2 seal kits was dispatched to your self on 12th September with FedEx on a next day delivery. All tracking details were supplied to your self and these show it was delivered and signed for on the 13th September at 9:41am by yourself.

Posted 5 years ago

“Havnt received item yet”

Helpful Report

Posted 5 years ago

Hi Sir I have looked into why you have not received your delivery as yet, Our distributor has tried to contact you to book in delivery with you but had no answer. I have left you a voicemail this morning, if you could call us asap we can get the delivery booked in as soon as possible. Kind Regards Rubberduck Bathrooms

Posted 5 years ago

“Haven’t used this product yet but already disappointed as the fan I ordered looked black but it actually dark grey.”

Helpful Report

Posted 5 years ago

Sorry for your disappointment, but the item you have purchased is Anthracite which is a dark grey and image shown shows a grey finish. If you are not happy with the item you can return it within 14 days of receipt for a refund as per our terms and conditions.

Posted 5 years ago

“gave a delivery date then the day before phoned to say only half of my goods were available, and three being delivered a week later... this delayed work commencing on my bathroom... day given for delivery but no time such as AM or PM expected to look at each item for damage before the driver leaves, how unreasonable, I'm sure the driver will wait a hour .At this present time still not checked as I still haven't received full delivery”

Helpful Report

Posted 5 years ago

Hi, Thanks for your review, we apologise with regards to the delay, the items come directly from Multipanel, it was not until they were loading the wagon that it was identified that there was stock missing, rather than delay the order in full we felt it better to dispatch the in stock parts to you, this was to allow you to proceed as far as possible in the interim while these items followed due to there being a few different types and styles of panels. The delivery of these items is standard for most manufacturers, we apologise that we are unable to give a time for delivery but the wagons cover 3-4 hundred miles daily and the drivers find that due to delays and diversions, these ETA's can change regularly and can cause issues for people who organise tasks around the delivery point, due to this the manufacturer doesn't give a time only a delivery date, we do detail this is the case in the T&C's so customers are aware of this before the order is paid but apologise regarding this. Finally, we ask customers to check the items at the point of delivery as damages are difficult to replace if notified several days after they arrive, where customers check at the delivery point or just after we can replace damaged/missing items however cannot do so after delivery has occurred as we cannot verify where damage happened, and once the items are received by the customer or the customers agent, they become the risk of the customers as per the consumer rights act 2015 relating to the "Passing of Risk" section within this act, due to this we ask that items are checked immediately to ensure we can resolve issues in the appropriate way once confirmed..

Posted 5 years ago

“I was not happy I’m sorry to say, as I was told the bath tub will be delivered in a couple of days only then to receive a call saying it’s not in stock and the lead time is in a few weeks but no guarantees! Messed up all the timings for me!”

Helpful Report

Posted 5 years ago

Hi, We apologise that this item was out of stock, unfortunately due to the quality of these products they are very sought after and the remaining stock was taken by another order processed previously to yours, we were unable to foresee that this would occur or would of ensured to detail it was limited stock on the product page. I can see that we spoke to you within one working day of the order being placed to discuss options and ascertain if you wanted to wait for further stock and issued the refund within a couple of hours of speaking to you once confirmed that you didn't want to proceed with the order, we aimed to resolve this and refund you ASAP but apologise that we could not fulfil this order within the time frame required.

Posted 5 years ago

“I bought a Kudos 8 shower door and panel. The delivery was unmarked so I left it until I needed to install. This was delayed so I didn't unwrap until the 29th day (actually on an hourly basis within 28 days but no matter. I found the polished side struts were marked (I guess at the factory). I phoned Rubberduck for help and was given short shrift. It's over 28 days - we can't help you, you will have to go to Kudos. It could have been damaged by you - well what would they have said under 28 days then? Only when prompted did the person even give me Kudos phone number. Yes maybe I should have unpacked earlier except I didn't have space to leave it unpacked. Not an attitude I consider worthy of any company in 21st century and needing market share. You will be pleased to know Kudos were very helpful -would I buy from Rubber Duck again - no - good prices but I wouldn't want to experience their customer support again if I had a problem.”

Helpful Report

Posted 5 years ago

Hi Sir, Thanks for your review, i have just had a look at your order and wanted to detail our position regarding this issue, the item was bought on the 29th April and delivered a couple of days later, we ask customers to check items on arrival to ensure the items are as required so we can replace them in a timely manner if they aren't, we ask for this to be done as the passing of risk passes to the customer once the items are received, as per the 2015 Consumer Rights Act which details: Passing of risk (1)A sales contract is to be treated as including the following provisions as terms. (2)The goods remain at the trader’s risk until they come into the physical possession of— (a)the consumer, or (b)a person identified by the consumer to take possession of the goods. (3)Subsection (2) does not apply if the goods are delivered to a carrier who— (a)is commissioned by the consumer to deliver the goods, and (b)is not a carrier the trader named as an option for the consumer. (4)In that case the goods are at the consumer’s risk on and after delivery to the carrier. (5)Subsection (4) does not affect any liability of the carrier to the consumer in respect of the goods. (6)See section 2(5) and (6) for the application of this section where goods are sold at public auction. Due to the passing of risk details, we cannot speak to the manufacturers distributor and demand that they pay for a replacement when the item isn't checked until 4 weeks later as the delivery was signed for as being in good condition and no damage/defects or issues were reported until the 31st May, we cannot then evidence that the item did arrive damaged due to the time in your possession, unfortunately we are unable to make a distinction on if this is notified 4 weeks and 1 hour later or 6 weeks later etc and must have a cut off point on issues such as this. As we are a discount retailer who sold the product to you at 39% off of the RRP, we are unable to replace a £542.99 item that was not logged within a reasonable time frame of delivery occurring, we also paid a £36 delivery charge we incurred for sending this item to you which was not passed on. When notified in a timely manner regarding delivery damage we will follow up and resolve this even if it means we must take a hit on the order, but we cannot agree to do this on an open ended basis when items are not checked until several weeks later.. I recognise your frustration and apologise for the issues encountered however the only option available to us was to offer to sell you the same product again at the same cost which we didn't believe was a valid option, as Kudos Showers technical and customer service teams are second to none we felt it may be worth speaking to them to see if they are able to assist you to see if there was any other options available to resolve this that we were unable to offer.

Posted 5 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,617 reviews