Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,536 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

Write Your review

Tell us how Rubberduck Bathrooms Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rubberduck Bathrooms Ltd 5 star review on 15th February 2025

367

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product very good but I consider your use of plastic in the packaging to be extremely environmentally irresponsible”

Helpful Report

Posted 1 year ago

“Tap dripping after install. Delayed response, still chasing.”

Helpful Report

Posted 1 year ago

Hi David, Sorry to hear about the leaky tap. We can see you first contacted us about the matter on Monday last week. Since then we've sent across a video and responded to the manufacturer questions late on Wednesday evening with us now waiting for the manufacturer to come back with a resolution. All matters relating to post installation problems are typically resolved within a few days. In this case the manufacturer has had the necessary info for 2 working days. Unfortunately as a retailer, we cannot do anything further until we receive that response. We understand the frustration while waiting for a response and have requested an update from the manufacturer ASAP. Rubberduck Bathrooms Team

Posted 1 year ago

“Good service and good quality product”

Helpful Report

Posted 1 year ago

“Bought the Halite bath panels , absolutely recommend them .Rubber duck bathrooms delivered the panels very quickly and I would have no problems buying from them again in the future.”

Helpful Report

Posted 1 year ago

“Quick delivery and good quality product.”

Helpful Report

Posted 1 year ago

“Purchased a Scudo shower. Received quickly and packaged well. Unit looks good but yet to fit so can’t comment there.”

Helpful Report

Posted 1 year ago

“Arrived promptly.”

Helpful Report

Posted 1 year ago

“RECEIVED MY ITEM IN TIME BUT THE RETURN PROCESS WAS MUCH MORE DIFFICULT .HAVE TO PAY FOR THE RETURN POSTAGE THEN WAIT FOR THE REFUND WHICH I STILL HAVE NOT RECEIVED 3 WEEKS LATER !!!!!”

Helpful Report

Posted 1 year ago

Hi Perveen, We're sorry to hear the tap wasn't what you were looking for. As with most retailers, we operate the standard UK returns policy. With unwanted items you can return your item to us for a full refund. Once the item arrives in to us a quick check will be made before the refund is passed up to accounts to process. We did not have any indication your item had been returned until you contacted us on the 7th at 10:28am. We reached out to the warehouse team to run a check for any returned items that could not be identified. The item was located quickly and your refund was processed at 10:37am with email confirmation to let you know. Sorry again you feel the service could be improved. Rubberduck Bathrooms Team

Posted 1 year ago

“Customer services did a great job explaining the product and ensuring I got the best price. I am delighted with my shower wall”

Helpful Report

Posted 1 year ago

“Very helpful, friendly and straightforward to deal with. Prompt advice and found the best deal for the items I was searching for. As a designer with e several project briefs to fulfill I have come to rely on the service provided and would recommend to clients and friends”

Helpful Report

Posted 1 year ago

“Excellent service. Gary especially was very helpful.”

Helpful Report

Posted 1 year ago

“Excellent prices and reasonably acceptable delivery times. However, it was only when I had paid for the order that I was informed that the delivery of mega heavy and awkward items would be kerbside only, that I would need to find someone strong and healthy to help both the delivery driver and me, and getting the items into my house was my problem. A pallet with extremely heavy shower base, shower doors etc was left on my driveway. I am 66 and not in the best of health. My son helped me and he has had 2 craniotomies for a brain tumour. Had I known the ludicrous assumption that every purchaser has a couple of big strong men available, I would have shopped elsewhere. I appreciate delivery drivers aren't insured or trained and Rubberduck is not alone in this. So why the hell can't they provide their own trained drivers to get the items inside the purchasers house, if needed? Charge an extra £30 or whatever and take the stress, worry and physical pain out of it for those of us who need it?”

Helpful Report

Posted 1 year ago

Hi Jacqueline, We're sorry you found the delivery service less than desired. We do display full info on how items are delivered to customers across the website pre-sale and in any email sent after purchasing too. We also operate a telephone line, so customers can speak to someone in the office to clarify any details before making a purchase too. If we could offer a UK wide delivery service to our valued customers without pricing us out of a very competitive marketplace, we would have done so many a year ago. As with most things in life however, it really isn't that simple unfortunately. It's great to see the item prices were appreciated and that the goods arrived in due course all without issue. Rubberduck Bathrooms Team

Posted 1 year ago

“Happy with the item and very impressed with the fast delivery. Would recommend”

Helpful Report

Posted 1 year ago

“Ordered Abacus backer boards and shower waterproof kit + 20 kg adhesive. Easy to navigate website. Products delivered quickly although needs better packing of adhesive as flimsy box completely tron open on arrival. Fortunatly double bagged adhesive not pierced”

Helpful Report

Posted 1 year ago

“Excellent ordering process conformation updates and prompt delivery”

Helpful Report

Posted 1 year ago

“Great range of products, ordering was easy and the order was filled within a couple of days. Will use again.”

Helpful Report

Posted 1 year ago

“Good product did the job. Good and quick service.”

Helpful Report

Posted 1 year ago

“Great prices, huge range (even if it isn't listed on the website it's worth checking with them whether they can supply it), good delivery information, prompt delivery and excellent knowledgable support readily available. All together Rubberduck Bathrooms were a pleasure to deal with!”

Helpful Report

Posted 1 year ago

“Having placed an order for Highlife Bathrooms D shaped Rounded Soft Close Toilet Seat Code: 27620, the fixings showing on the web site are completly different to the seat that arrived. Once you take the seat out of the plastic bag you can not return the seat.”

Helpful Report

Posted 1 year ago

Good morning Derek, We're very sorry to hear the seat isn't what you were looking for. We can see you had emailed in asking about the hinge fixing prior to placing your order in Jan. We replied to say unfortunately we didn't have an image showing the hinge. Instead, we provided the details of the manufacturer, so you could confirm with them directly. That appears to be the last we heard up until reading your review this morning. Toilet seats are of a hygienic nature and, once any protective seal is removed, the manufacturer will not accept the return of the item. We detail this and how to check seats on arrival without removing the seal across every toilet seat listed on our website. Again, we're sorry the seat wasn't what you were looking for Derek. Rubberduck Bathrooms Team

Posted 1 year ago

“Super service despite an item being missing from the order. Quickly dispatched the missing item for next day delivery. Will re-use again.”

Helpful Report

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,536 reviews