Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,597 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,597 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not that impressed unfortunately. Ordered a towel rail online and when I got the delivery ery, it was the wrong one, only to be told by customer services that it was discontinued - why after I purchased it then. It was still not taken off the website. The multi panel boards that I received were damaged on the Tongue and grooves joints. I usually fit pvc panels, which are wrapped up in protective cardboard, these ones just delivered without protection. I'm not impressed.”

Helpful Report

Posted 1 year ago

Good morning Jody, We're very sorry to hear about the issues with delivery and the design change on the towel rail. We were made aware of the design change from the manufacturer last week, after you had called regarding the order. Enquiries were made with their purchasing team to see if the older design was coming back in to stock. Once it was confirmed the product was no longer available on Monday morning, the listing was removed. We do hold several other sizes of that rail in stock here in our warehouse and they are still available to purchase online. In terms of the Multipanels, again we can only apologise here. They're delivered direct by Multipanel using specialised vehicles and staff that are trained specifically on handling the boards, hence the lack of waste packaging. This usually means we receive far less issues with damage on delivery but clearly not in your case. We appreciate the feedback and will do our best to make up any inconvenience up to you. Rubberduck Bathrooms Team

Posted 1 year ago

“I needed something in a hurry that wasn't available locally, so found this site offering next working day delivery if ordered before 2pm. This was backed up by the checkout page showing I was paying for "DPD/ParcelForce", both of which are next day couriers, so I placed the order. However, it was actually sent by Royal Mail 1st class, a service that only "aims" to deliver next working day. Indeed, my order placed on a Friday morning that should have come Monday didn't arrive until Tuesday. I contacted support who apologised and confirmed it was sent Friday afternoon, but I find it very misleading to advertise and sell a next day courier service but then use a different option that can't promise the same level of service.”

Helpful Report

Posted 1 year ago

Good morning Martyn, Apologies for the delay in receiving your £8 p trap. We can see you placed your order with us 11am Friday morning and it was dispatched from our team within 2 hours using a tracked next-day service. Links were provided so you could monitor your item in transit also. We use several next-day courier services to fulfil deliveries on our part depending on the day of the week and time of day too. This is to help minimise delivery windows for all our valued customers. Thankfully most arrive within the expected ETAs and we can only apologise you never had the normal Rubberduck experience. Rubberudck Bathrooms Team

Posted 1 year ago

“Ordered a part to complete my shower installation but they forgot to dispatch it! I was just glad I phoned to see where it was.”

Helpful Report

Posted 1 year ago

Good morning Alan, We're sorry to hear you feel the service could be improved. Looking at the order details, we can see the glass channel is stocked in our warehouse. We were waiting on a stock order to come in to us before we could dispatch to you. When you called, we found the stock order had not come in to us as expected. Rather than wait longer for them to come in, we decided to have the manufacturer send the item directly to you to help minimise the delivery window. The item arrived a day later than the ETA provided. Sending small items direct comes at an extra cost to us but we did so to ensure a better service to our valued customers. We're sorry to hear this wasn't the service level you expected. Rubberduck Bathrooms Team

Posted 1 year ago

“High prices and need to improve on your return contracts. Wasn't happy for unused product returns. I had to arrange my return was disappointing.”

Helpful Report

Posted 1 year ago

Good morning Shobana, We're sorry to hear that you were unhappy with the service. We're a discount retailer and we offer heavily discounted items across a very wide product portfolio. We also offer free and tracked deliveries where possible. The policy regarding returns is both UK and industry standard. It's difficult for small companies to offer a free collection and returns service for customers who purchase an item in error or decide to choose another option after purchasing. That being said, our policy is made clear to all customers, so we can manage customer expectations pre-sale. Again, we're sorry you feel the service could be improved. Rubberduck Bathrooms Team

Posted 1 year ago

“It’s so sad that your business is let down by the delivery company you use. When you look at your delivery policy ref damages it is clear that you are fully aware of how bad they are. I had a delivery of ceiling cladding directly to a customer who due to their age wasn’t able to unpack every piece of panelling and check it; plus what delivery driver is going to stand there for twenty minutes while someone tries to take all the wrapping off. When I got to the job the cladding packaging looked fine all wrapped in black plastic, I took this off and still the packaging looked fine; I took this off which included all the cardboard edge protection only to find that every single board was damaged along the edging. Having no time to reorder and due to your damage policy it was pointless even complaining. It all went in the skip and I sourced a local supplier. Customers please be aware your delivery is likely to be damaged and Rubberduck will know that.”

Helpful Report

Posted 1 year ago

Good morning Andrew, Thanks so much for taking the time to review Rubberduck Bathrooms. We appreciate the valuable insights you have shared and are deeply sorry that the delivery company let us down in this instance. You are right in pointing out that our delivery policy regarding damages is clear, but clearly in this case, it was not enough. The point about checking for damage within a reasonable timeframe is industry standard. We certainly don't expect anyone to check the items in full while the driver waits however. We take full responsibility for this and would be more than happy to listen to your suggestions on how we can make things better. Again, we thank you for your review and your feedback is invaluable to us. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“Nothing wrong with the product it's the admin and delivery that lets the side down”

Helpful Report

Posted 1 year ago

Good morning Stef, Thank you for taking the time to review Rubberduck Bathrooms. We appreciate your honest feedback and are sorry that you were not pleased with the admin and delivery side of your experience. We want to ensure that everyone has the best experience with us, so could you please elaborate on what happened so that we can take the necessary steps to make sure it does not happen again? We value and appreciate your feedback. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“Products are good. But the delivery is NOT!”

Helpful Report

Posted 2 years ago

Good morning Mr Kapur, We're very sorry to hear about the issues with damage on delivery. Typically we rarely see damages reported on the products sent out by the manufacturers we connect to. We are aware however that during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback and we have passed over your comments to the manufacturer. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“Product was good quality. Unfortunately the 2 packs I ordered were damaged on one edge abut 600mm from the end. Luckily with some careful measuring and some silicone I managed complete my project.”

Rubberduck Bathrooms Ltd 2 star review on 18th January 2023

Helpful Report

Posted 2 years ago

Good afternoon Steve, We're very sorry to hear about the issues with damage on delivery. We pack these items using heavy cardboard edge protection and plastic wrap to ensure the protection remains in place during transit. Typically we rarely see damages reported on the products we send out. We are aware however that, during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“Customer service has previously been good, but on this occasion, delivery failed to turn up on 2 occasions and when i contacted customer service for a second time they were unfriendly and unhelpful. Probably won't use again.”

Helpful Report

Posted 2 years ago

Good afternoon Andrew, We're sorry to hear you've been unhappy with the service. We can see from the order details that tracking links were provided on dispatch and it would appear the items were delivered by FedEx within 5 working days of the order being placed. As the items carried a 2-5 day ETA we're not quite sure where the issues have arisen here. Again, we're sorry you feel the service could be improved. Rubberduck Bathrooms Team

Posted 2 years ago

“I am still awaiting my refund for damaged goods”

Helpful Report

Posted 2 years ago

“It is difficult for me to give a balanced review as although we had a prompt delivery of - from memory - 11 bathroom suites once we had problems things started to go wrong. Almost exactly a year ago the first toilet we installed had a faulty cistern. We reported this and two further cisterns that were faulty to an extent that we had to prop the float valves with a piece of wood to allow them to work. The final suite was installed in September and we had to use the first faulty cistern as we did not have an alternative - this has caused immense problems with dissatified guests unable to flush on occasions After much nagging by us and by you to Kartell we had 3 cisterns delivered 3 weeks ago. The first of these was fitted yesterday so this review is opportune. The plumber found that the diameter of the connection of the water supply to the incoming main was smaller than the diameter of the one that he was changing. To change properly would mean ripping out tiling which hides the connection or finding an adapterto increase the diameter. While that is being resolved - can Kartell/Vitra supply an assembly with the same diameter of the original? - he has fitted the old float assembly to the new cistern. This may or may not last as the pipe has been bent by the insertion of the piece of wood to get it to work previously.”

Helpful Report

Posted 2 years ago

Good morning Geoff, We're very sorry to hear about the issues faced with your cistern. We can see from the notes across the order that our team contacted the manufacturer as soon as we were made aware of any issue and full communication on the matter was provided throughout. As you mentioned the 11 suites were originally fulfilled promptly and without issue however issues occurred when looking to replace/fix an existing installation. 3 New cisterns were supplied to resolve the matter however, we we're not made aware of a change in the products supplied until reading your comments above. Karl who has been dealing with your matter throughout is contacting them this morning and will be in touch with a response ASAP. Again, we're sorry to hear about the issues faced here Geoff. Rubberduck Bathrooms Team

Posted 2 years ago

“The Neptune wall/ceiling panels are ok quality but prone to damage easily. Final effect is good. Don't be tempted to finish off with the coving though. In spite of the video showing that this can be fitted with one hand this is impossible to do when you are at the top of a ladder and trying to manage a long strip. I eventually threw it away and fitted some standard ceiling coving.”

Helpful Report

Posted 2 years ago

Good morning Andrew, We're sorry to hear you've had difficulty in fitting your coving trim. We've supplied the ceiling panels and coving strips for a number of years now and we've found the feedback in relation to fitting them to be quite positive from both professional tradesmen and DIYers alike. As with any malleable material of a certain length, you would need to support the profile on both ends when looking to clip on the decorative side. The video displayed, while dated, simply shows the method of fixing and gives an idea of how the finished article could look. Thanks for buying with us Andrew and if you need anything else at all please feel free to give us a call. Rubberduck Bathrooms Team

Posted 2 years ago

“We was left without a kitchen for 3 weeks due to the tap taking this long to be delivered. I took two seperate days off work as this item needed to be signed for upon delivery and despite being promised delivery it never arrived, until the third promised date. Rubberduck is the “middle man” and communication from them was good until i asked for compensation from either them or the supplier, I received no further reply. 2 stars for the initial communication.”

Helpful Report

Posted 2 years ago

Hi Kanijah, We're very sorry to hear about the delay in receiving your tap. The tap purchased is a stocked item and we typically send these out using a FedEx next day service. At the time you placed your order, we were waiting on stock to come in from the manufacturer and your tap was sent direct from them in an attempt to avoid any delay. Clearly this didn't go to plan, which we can only apologise for. With regards to your request for 'compensation' we every other online retailer in our sector wouldn't look to offer compensation for delays that occur outside of our control. That being said, we could always discount a future order as a gesture of goodwill. Rubberduck Bathrooms Team

Posted 2 years ago

“Bathroom panel was delivered on time but it had slight damage. I emailed a photo but got no reply. My fitter had to then fit the damaged panel and managed to hide most of the damage. I would have expected a reply.”

Helpful Report

Posted 2 years ago

Good Morning Paul, We're very sorry to hear about the damage received to your item. Looking at the email sent across, we can see that you mentioned that the issue was to be worked around by your fitter and no further action was required from our side. Typically, we reply to all emails within a matter of hours and at peak times within a day. In this instance we have clearly missed that reply, which we can only apologise for. We'd love the opportunity to improve that service rating. If you needed anything else moving forward please give us a call and we'll se what we can do on that price as a goodwill gesture. Apologies again for any inconvenience Paul. Rubberduck Bathrooms Team

Posted 2 years ago

“Couldn't open right away cos. Of building project. 3 panels damaged Won't use you again”

Helpful Report

Posted 2 years ago

Good Afternoon Mark, We're very sorry to hear about the damage received during delivery. We pack these items using heavy cardboard edge protection and plastic wrap to ensure the protection remains in place during transit. Typically we rarely see damages reported on the products we send out. We are aware however that, during times of increased demand on courier networks, damages do occur a little more often. This would be the case for most if not all online retailers selling this product. We do listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Quality of product was good. Next day delivery took 3 days.”

Helpful Report

Posted 2 years ago

Good Morning John, We're sorry to hear about the slight delay on your order. Looking at the details we can that the order for a bath panel was placed Monday afternoon and was dispatched on Wednesday. The product purchased is a stocked item and we send them out VIA FedEx on a tracked next day service. The reason for the delay was simply a stocking issue. We received a stock order Monday afternoon but, due to the number of orders process over the weekend, it took a little longer than normal for the warehouse team to get them on the shelves. Apologies again for the delay John. Rubberduck Bathrooms Team

Posted 2 years ago

“Delivery was simply left on the ground floor without even ringing my doorbell. Item far too heavy for me to carry upstairs. Unable to check that it is undamaged (as requested) until it is being installed.”

Helpful Report

Posted 2 years ago

Good Morning Natalia, We're a little surprised to see such a low service rating here to be honest. We can see that your order was picked up on the morning of the 1st and was dispatched VIA FedEx on a tracked next day service the very next morning. On dispatch an email was provided with tracking links, so you could monitor the journey of your item, and the detail that all deliveries are kerbside only. The details regarding deliveries can be found across the website presale in the FAQs, terms and in both the confirmation and dispatch emails received after placing your order too. We try our best to provide the necessary info to all our valued customers and thankfully most appreciate the effort put in by our small team. Rubberduck Bathrooms Team

Posted 2 years ago

“Overall the service was ok. Ceiling panels fine but damaged and the trim is awful. The damage period is far too short. Unless you are going to unpack every single panel and check it there and then it’s worthless. We found about 10% of the panels damaged as we used them over a few days to install 2 ceilings. The ceiling trim for gloss panels was a dirty matt colour which didn’t match and the trim and bent or snapped at the slightest manipulation. The wet wall trim was even worse. It was bent out of shape before we used it and it just snapped and disintegrated as we tried to cut it or fit it to the wall. I would not buy trim from Rubberduck again, which as it matches the wet wall and panels, means we probably won’t be using Rubberduck again, which is a shame because their customer service is ok and prices reasonable. Final issue is the sheer amount of plastic waste, both packaging and protective films. Its 2022, do better. Saved from being a 1* review as the second order we received was much important in terms of packaging.”

Helpful Report

Posted 2 years ago

Good Afternoon Sam, We're very sorry to hear about the issues with damage on delivery. We happen to agree with you here - we'd love to be able to extend that timeframe as much as possible and reduce the amount of packaging protection needed to get the item to you undamaged. The unfortunate reality is that these policies and practices are enforced on Rubberduck Bathrooms by the manufacturers and suppliers that we connect to. If we don't correctly package or file a claim with the companies that cause the damage within the first 24-48 hours, it's us that has to pay for a brand new item as well as the damaged item that arrived too! The complexities and cost implications of supply chains are often overlooked these days, as people look to compare small family companies against multi-billion pound organisations such as Amazon. We do listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods without the use of extra plastics. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“Day late and scratched”

Helpful Report

Posted 2 years ago

Good Afternoon Stuart, We're very sorry to hear about the damage received to your item. We hadn't heard of any issue with your order until reading your review this morning. We've passed over your details to the customer service team who will be in touch with a resolution as soon as possible. In terms of timelines for delivery, we can see from the tracking links provided that your order was placed late morning on the 18th, dispatched on the 19th and delivered on the 20th. The item displays a 2-5 day delivery window and was delivered within 3 days. That doesn't excuse the damage received however. We'll look to get your replacement out to you as soon as possible once all details are confirmed. Apologies again for any inconvenience caused. Rubberduck Bathrooms Team

Posted 2 years ago

“We had a quite a bad and stressful experience because of 6 days delays of delivery …”

Helpful Report

Posted 2 years ago

Good Morning Nathalie, We're sorry to hear you've not been too happy with your order. The item purchased does carry an ETA of 2-5 working days and we can see a tracking link was provided, so you could monitor your items in transit. A further call to the courier was made on request a few days after ordering and an update was provided at the time. On the day of delivery, a 2 hour time slot was allocated and updated within your tracking link and your item looks to have signed for at the start of that time slot. We appreciate your items arrived a day later than the ETA provided however, these are estimates provided in good faith, based on product availability across the entire UK. Again, we're sorry you feel this was a stressful exerpience. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,597 reviews