Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,684 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 8th April 2025

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Rubberduck Bathrooms Ltd 5 star review on 16th March 2025

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

375

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found staff very helpful 😁”

Helpful Report

Posted 3 days ago

“Posted off product very quickly. It arrived in a well packaged box.”

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Posted 3 days ago

“When supplier delivered the new towel warmer/bathroom radiator it was found to be damaged when plumber unpacked it. Contacted Rubberduck who arranged exchange and by the end of the day the exchange was made and plumber fitted the new equipment.”

Helpful Report

Posted 3 days ago

“We had a problem with a product we purchased from Rubberduck it was dealt with so quickly and they we nt over and above their duty to fix the problem. we would definately recommend this company for the service they provided. Thank you Rubberduck.”

Helpful Report

Posted 3 days ago

“We bought 2 shower sets from Rubberduck Bathrooms. The delivery was prompt, everything was packaged well and the price was very competitive. Overall, very happy.”

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Posted 3 days ago

“Fast and efficient delivery, great pricing”

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Posted 3 days ago

“Great product delivered on time”

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Posted 3 days ago

“Item arrived quick only down side is that you only have a standard delivery charge which for what I ordered was nearly as much as the item it's self. Would order from you again but definitely not if it was only a single item.”

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Posted 3 days ago

“Slow and uncaring about resolving an order issue. Even when trying to explain that the parts sent did not fit the bath, were not interested initially on passing on message to Villeroy and Boch.”

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Posted 3 days ago

“Issues occurred from the outset: - website showed items in stock when they were not - decided to replace a product without consultation. The replacement bore no resemblance to that ordered - zero communication once part of the order was dispatched. I had to chase Rubberduck to obtain updates. Never again will I use this company”

Helpful Report

Posted 2 weeks ago

Hi Norman, We're sorry to hear you've been unhappy with the service provided. The panels advertised we're in stock at the time of the order. However, as you were replacing existing panels, you included a detail requesting ones from a specific panel batch. On speaking with the manufacturer, we understand that they had dispatched the panel accessories separately, while they located the requested batch in their warehouse. Unfortunately the panels remaining from that batch were deemed unfit for purpose and you were sent one from the next available run. A dispatch confirmation email containing tracking links was also provided on receipt from the manufacturer, so you could keep an eye on things your side. Unlike many other retailers we also operate a customer service line, open to you and all our valued customers should anyone need to clarify any details too. Rubberduck Bathrooms Team

Posted 2 weeks ago

“Goods a different colour, left with a returns bill more expensive than the items”

Helpful Report

Posted 2 weeks ago

Good Afternoon Martin, We're very sorry to hear the finish of the panels was not as expected. We fully appreciate it can be difficult to choose the right finish when ordering online. This is why we advise all customers that it's important to see a sample of your chosen panel before you commit to purchasing. This helps to negate any issues with colour mismatches due to the room lighting or colour settings on-screen giving a false impression of the finish. We offer free samples across most bathroom wall panels, with other manufacturers offering samples for those we do not hold in stock. We also operate a telephone line for all customers looking to clarify any details prior to placing their order too. Sorry again to hear you've been left unhappy with the product supplied. Rubberduck Bathrooms Team

Posted 2 weeks ago

“I was introduced to your company through the skilled builder channel I purchased all the abacus products enough for two shower rooms the boards are light wait and water proof, your company is competitive helpful I would use you again thank you .”

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Posted 2 weeks ago

“Excellent service great item.”

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Posted 3 weeks ago

“Delayed delivery and communication about delay could have been better”

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Posted 3 weeks ago

“Very good Nxt day delivery”

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Posted 3 weeks ago

“great products great delivery times”

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Posted 3 weeks ago

“The item we ordred was as expected and arrived well wrapped and in good condition.”

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Posted 3 weeks ago

“Dealt with trade counter directly which has a very impressive display area to view a wide array of products Rubberduck sell, the guys on the counter were first class , product knowledge and service excellent ordered everything I needed all arrived no delays and in perfect condition , would not hesitate in recommending Rubberduck and will certainly use them again , they also offer a design and installation service which a family friend has used them said they were brilliant to deal with and had a excellent job done .”

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Posted 3 weeks ago

“Brilliant service always happy to help good service”

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Posted 3 weeks ago

“So easy to order and arrange delivery. Excellent price and delivery charge was competitive. The item arrived super quick. Would highly recommend Rubberduck Bathrooms.”

Helpful Report

Posted 3 weeks ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,684 reviews