Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,406 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,406 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service good product 👍”

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Posted 1 week ago

“Arrived on time and safely. As told the delivery would only be to the door. It was very heavy so a bit of a struggle to get it indoors. Looks good quality but not unpacked or installed yet so can't say much more really.”

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Posted 1 week ago

“Prompt delivery very helpful delivery guys what more could you ask for thanks”

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Posted 1 week ago

“Brilliant service”

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Posted 1 week ago

“Ok company let down by it’s suppliers. I had one bag of adhesive split and two missing. Despite their best efforts Rubberduck were unable to remedy the problem due to supplier stock issues and ultimately refunded me.”

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Posted 1 week ago

“Quick delivery, product was perfect and sealed my new shower installation”

Rubberduck Bathrooms Ltd 5 star review on 11th January 2025

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Posted 1 week ago

“I just purchased a metal strip for my shower glass, it was perfect for the job and delivered promptly.”

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Posted 1 week ago

“Bit fed up of these guys now. All very nice service on the face of it and good prices but the wheels fall off if you have an issue. Firstly they set my expectations wrong around delivery (I called before ordering). I had expected my bathroom to be finished before Christmas. When I called on the 23rd to chase my items I was told Scudo had closed for Christmas and I’d missed the cut off date when I placed the order so needed to wait until NY. This wasn’t great given that I had called to specifically check, but I decided to be patient and wait it out. Afterall Christmas arriving wasn’t their fault but whoever I spoke to on the phone could have been more aware of distributor cut offs. Anyway, I wait for NY and am told the earliest it will be delivered is 2/3 Jan. Again I hear nothing so start to chase. On the 6th I’m told I’ll be contacted by Scudo. Nothing. On the 7th I called 3x until eventually a manager apparently gets involved to get me a delivery slot. I’m not sure what happens with the delivery but we waited in all day only to find a bit of paper through the door at 5 to say they tried to deliver. The sink eventually arrives on the 9th. My builder comes to fit it on the 10th (we’ve now been without a sink for coming up to 4 weeks) and he finds there’s no countertop amongst the boxes so can’t complete the fit. I call up again and they locate the countertop at their warehouse. I get a phone call back to say it’ll arrive on Monday which means another weekend without a sink. I have 2 young children and despite asking if there’s any way to get it on Saturday I’m told no chance. I was willing to pay by this point! I’m also told it’s my fault for being in London with work the time it arrived and for not checking the correct items had been delivered when the sink finally turned up. There were numerous boxes so I’m not entirely sure how I was supposed to know. I’m also told that there’s nothing else they can do, that it’s not their fault there’s a delay to delivery and other than getting the top to me by Monday I just have to suck it up. I was also told when I pointed out how long I’d been without a sink that I shouldn’t have taken our old one out until the new one had arrived. As explained expectations were set that the sink would be there the Friday before Christmas. I asked if I could have the countertop for free to make up for the amount of time and effort I have personally gone to to get this sink delivered to which I was told if I wanted the item then I had to pay for it. They didn’t do anything like that. The whole thing was poorly handled. I won’t name the individual but I am surprised that there is an expectation that they can give out wrong information, fail to deliver all the items in the order, and then handle the fall out badly without acknowledging or taking any responsibility. I asked to speak to Jared (a manager) who was on lunch until 1 when I called. I could have called back but I think I have exhausted my energy on this now. I feel utterly worn down and defeated. Jared could have taken the time to call but I guess that’s the level of care these guys take over their customers. So just be warned. This company is probably great if it all goes smoothly, but if it doesn’t, expect to be the one chasing for rectification and don’t expect any responsibility to be shouldered or any help in trying to get your items. I’ve tried to be fair and have given 2 stars as when on the happy path everyone was pleasant enough.”

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Posted 1 week ago

“I required two LED flush mounted ceiling lights to replace two that had failed and found exactly what I required at Rubberduck Bathroom's. The Rubberduck Bathrooms website is well laid out, easy to order from and delivery by courier was fast.”

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Posted 1 week ago

“Excellent service with prompt delivery. The quality of the tap is excellent”

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Posted 1 week ago

“Great product choice and competitive pricing will use Rubberduck again”

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Posted 1 week ago

“Good quality product delivered on schedule as promised”

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Posted 1 week ago

“The guy I spoke with had very bad customer service.”

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Posted 1 week ago

Hi Nikki, Thank you for your feedback, and we’re very sorry to hear about your experience. It's difficult for us to see what went wrong with your order given it was delivered within the timescales stated using a tracked service, so you could keep an eye on things your side. Providing excellent customer service is a top priority for us, and we’re disappointed to learn that we didn’t meet those standards during your call. Please feel free to reach out to us directly with more details, so we can improve and provide you with the service that we expect to deliver. Thank you again for bringing this to our attention. Rubberduck Bathrooms Team

Posted 1 week ago

“Ordered from the website and arrived in a few days”

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Posted 1 week ago

“Very happy with the price, communication was good. Overall a pleasant experience. I would use again which is I suppose what matters 👍”

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Posted 1 week ago

“I don’t usually leave reviews but I really have had a great experience with Rubberduck Bathrooms.”

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Posted 2 weeks ago

“Great service and delivery of the panels and trim I ordered. They kept me informed right the way through the process. I haven't installed the bathroom yet, so I can't really comment on the finished product but they certainly look good.”

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Posted 2 weeks ago

“Easy to order, able to ask questions on phone call. Delivered in good condition , quickly. Kept notified of dispatch and delivery times.”

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Posted 2 weeks ago

“Prompt delivery but rather expensive for a small item. Lovely product”

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Posted 2 weeks ago

“We have purchased goods before from Rubberduck so did not hesitate to do so again. Our order was processed quickly and we were kept up to date regards delivery. Goods arrived in good condition. The only problem is Rubberduck ask you to check for damage upon delivery but we find the Couriers are not prepared to wait while you do so.”

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Posted 2 weeks ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,406 reviews