Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,409 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,409 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shower panels damaged the 4 mm thick ones Weigh a ton It seems these are damaged a lot Got my money back ok no problems but then told get rid of them yourself Cost me £60😩”

Helpful Report

Posted 4 months ago

Hi Mark, Thank you for your feedback, and we’re sorry to hear about your experience with the damaged shower panels. While we’re glad we were able to process your refund promptly, we completely understand how frustrating it must have been to deal with the damaged items and the additional disposal cost. We’ll review this issue with our supplier and look into ways we can better support our customers in situations like this moving forward. If there’s anything further we can assist you with, please don’t hesitate to contact us. Your feedback is valuable in helping us improve our service. Rubberduck Bathrooms Team

Posted 1 month ago

“Excellent service. My purchase of a set of bathroom accessories arrived the day after I placed the order via a tracked delivery service. Would definitely use this company again.”

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Posted 4 months ago

“Brilliant service. The seat arrived, beautifully packed on time. Thanks”

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Posted 4 months ago

“Happy with Quality of the items and prices”

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Posted 4 months ago

“Quick, great value and good comms. Faultless will use again”

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Posted 4 months ago

“Been 7 days still not received it”

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Posted 4 months ago

Hi Barry, Thanks for taking the time to leave feedback - we think you may have us confused with another supplier however. We can see an order from yourself came in to us on Wednesday last week, for an item that carries a 2-5 working day lead time. That being said, the item was dispatched the same day of ordering with a notification and tracking details being sent to yourself, so should be due to arrive any time now. We can check with the manufacturer regarding your delivery no problem, if you wouldn't mind revising your review. Rubberduck Bathrooms Team

Posted 4 months ago

“Goods delivery finally delivered 3 weeks late. Lots of chasing, little compensation other than sorry. Apparently it's OK to sell goods you don't actually have in the country!”

Helpful Report

Posted 4 months ago

Hi Kath, We're very sorry to hear about the delay with your unit. As a retailer we agree, it's very frustrating having to inform customers of delays from manufacturers after we place the order with them, rather than before. When we were informed of the delay we reached out to the manufacturer immediately for an update. Then we contacted you and changed the availability of the listing displayed to reflect an out of stock message. Given how heavily we discount the items ordered and the fact we applied a further discount to your order too, we could not offer anything further as a goodwill gesture unfortunately. We do appreciate the frustration on the delay and apologise again for the inconvenience. Rubberduck Bathrooms Team

Posted 4 months ago

“Tap not fitted yet but great value for money. Arrived quickly and kept informed of delivery. Definitely recommend”

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Posted 4 months ago

“Excellent service from you. From our initial order to delivery. Even one item was missed off, but 2 days later it arrived. Saved a good amount of money using Rubberduck so will definitely be using you when we do our en-suite again kitchen. Thank you! Chris”

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Posted 4 months ago

“Very easy to order and quick delivery. Haven’t got it fitted yet so can’t pass any other comments. Looks good in the box though just as advertised.”

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Posted 4 months ago

“Thanks a lot for the fast delivery, I got my products so fast.”

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Posted 4 months ago

“Great company to order from, quality products, very quick delivery. Great prices.”

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Posted 4 months ago

“Ashley was most helpful and provided an excellent and fast response wrt the Abacus Elegance Radius Towel Rail 1120 x 480mm towel rail in chrome that i purchased.”

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Posted 4 months ago

“Excellent service. Goods arrived promptly.”

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Posted 4 months ago

“Sent wrong size product but excellent response on phone product was collect and right one delivered the following day. Would definitely use again.”

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Posted 4 months ago

“Order delivered next day. Very good service”

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Posted 4 months ago

“Delivery was so slow that bathroom was finished before the product arrived.”

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Posted 4 months ago

Good morning Luiz, We're very sorry to hear your item didn't arrive in time! We can see your order was placed with us over the bank holiday weekend and we dispatched your item on a tracked next day service when we opened again on the Tuesday morning. We do our best to dispatch items as quick as possible and we do pay for a next day service, as shown in the dispatch and tracking info provided. Bank Holidays can at times cause delays to logistics however, which we can only apologise for. Rubberduck Bathrooms Team

Posted 4 months ago

“Great service thank you”

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Posted 4 months ago

“Fast and efficient and great product.”

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Posted 4 months ago

“Quality products, great price & excellent customer service. Highly recommend”

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Posted 4 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,409 reviews