Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,536 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 15th February 2025

367

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and great prices.”

Helpful Report

Posted 1 year ago

“The website allowed a wide range of choices at competitive prices. Once ordered, our kitchen tap arrived quickly. A faultless service.”

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Posted 1 year ago

“Prompt delivery and item as described good communication throughout. Thank you”

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Posted 1 year ago

“Help on phone top notch. Delivered on time, even with a helpful driver.”

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Posted 1 year ago

“Very helpful advice and the delivery was next day and we were well informed. We are very happy with our purchase and service.”

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Posted 1 year ago

“Not yet fitted the wall Hung toilet & Frame. But every part arrived on the day agreed. well package wth all parts.”

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Posted 1 year ago

“Products are great, online ordering process is easy and delivery for one of our two items was perfect- quick and well communicated by delivery people. However, I had to ring many times to follow up the second item. I felt as if my order was not important , very little responsibility for the delays and no communication on any action or progresses. All I wanted was a regular update, positive or not., I feel disappointed the sales people did not recognise the importance of keeping me informed .”

Helpful Report

Posted 1 year ago

Hi Gill, We're very sorry to see you feel the service level was so low. I can assure you that we do appreciate all our valued customers regardless of the items ordered. The reality of the situation is that we're a small family operated company with a handful of people processing thousands of heavily discounted orders each week. With certain manufacturers it can take up to 45 minutes on hold for the team to get an update. To help minimise the impact on our service delivery and to free up the telephone lines for customers, we look to immediately inform customers of any out of stock item ordered. After that initial communication any further updates are provided on receipt from the manufacturer or on request from the customer. All it requires is a quick call and we answer any question asked as soon as possible. Sorry again that you feel we deserve a 1 star service rating. Rubberduck Bathrooms Team

Posted 1 year ago

“Brilliant service! Unlike others, Rubber Duck Bathrooms did what they said they would, when they said they would do it and at a good price too. What more could you want?”

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Posted 1 year ago

“Nice company to work with, good products and good advice, very friendly helpful people always. Highly recommended.”

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Posted 1 year ago

“Very pleased with my tap”

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Posted 1 year ago

“Amazing turn round on my order . I ordered one day and it was delivered the next . It was a BIG order !”

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Posted 1 year ago

“Received my order really quickly Very pleased with items ordered Very easy to place online order Brilliant”

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Posted 1 year ago

“I needed a wet room glass ‘u’ channel, in matt black.. ordered on Tuesday, delivered on Thursday, fitted on Friday.. smooth efficient service from Rubberduck Bathrooms..”

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Posted 1 year ago

“Ordered the Abacus infinity wetroom kit, good price and turned up the next day. Very happy with rubberduck service. As far as the kit goes i look comprehensive and in good order. I nearly threw the substrate away as I thought it was polystyrene packaging so look out for that.”

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Posted 1 year ago

“Good price and prompt delivery with useful updates on the delivery process.”

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Posted 1 year ago

“All communication and timings were perfect and very polite. I have not been able to open the packaging yet, so will do this when the screen is carried upstairs. Regards, David”

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Posted 1 year ago

“The item from the store were perfect 👌”

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Posted 1 year ago

“Arrived within 24 hours 👍. Very helpful with phone queries.”

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Posted 1 year ago

“Items ordered were despatched the next day. Order was well packaged and received in good condition.. Delivery driver was excellent and went out of his way to unload the items where I needed them which was very much appreciated. The materials delivered won't be installed for another 4/6 weeks so I cannot review them just yet but will do so once the job has been completed. I am more than satisfied with the service provided and would be happy to recommend you to others.”

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Posted 1 year ago

“I ordered a new bath panel to replace and old discoloured one. The prices at Rubberduck were good, the panel arrived on time, packed well and was exactly as described”

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Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,536 reviews