Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,594 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and helpfull team, I contacted them before placing an order as I required this urgently. The price is very competitive and the service is outstanding. My product was delivered next day and am well pleased with my purchase. This is the first time I came across and made a purchase from rubber duck bathrooms, its certainly not the last. Thank you guys, keep up the good work 👍”

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Posted 1 year ago

“Excellent Trader and helpful/knowledgeable telephone staff”

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Posted 1 year ago

“Very helpful, fast delivery, and everything included. Definitely recommend”

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Posted 1 year ago

“I ordered a shower tray from this company. It was faulty on delivery - a hairline crack that ran through the tray - but that fault only became clear after the tray had been put in place. The company refused to replace the faulty tray and said to my plumber "... as we're a discounted retailer, we don't have the profits in orders to replace goods free of charge when damaged". Instead, they allegedly contacted the manufacturer who, naturally, blamed the plumber. This is a shower tray, solid as a rock, which can take the weight of a large human being yet somehow they blamed the plumber who was accused of installing it incorrectly. Needless to say, I cannot recommend this outfit nor will I be doing business with them again.”

Rubberduck Bathrooms Ltd 1 star review on 12th September 2023

Helpful Report

Posted 1 year ago

Good morning Melvin, We're very sorry to hear about the issues you've had with fitting your tray. We do feel there are some key points missing here. The item was not faulty on delivery. It was delivered directly by the manufacturer without any apparent damage noted until after installation. The tray was unpacked, installed and allegedly left to settle for a couple of days before a tiler came in to complete the work around the tray. It was only after this point that your fitter returned to the job to find a "hairline crack" had appeared on what would be the weakest point of the tray. We filed a claim with the manufacturer on your behalf to see if we could have it replaced. Unfortunately given the details provided, it was deemed that this crack would have been noticeable as part of any pre-installation checks. You are correct in that once a tray has been bedded in correctly, is completely level and left to settle, they can hold considerable weight. If that is not the case, then issues such as the one described can appear. Unfortunately, we cannot process free of charge replacements on items deemed to have been damaged during installation. However we did offer a heavily discounted replacement as a goodwill gesture. Rubberduck Bathrooms Team

Posted 1 year ago

“Ordered tray size 760x 800 and was sent twice 700x800. Had both picked up and returned over 2 weeks ago and still have not received my refund. I have even called asking when I would get my refund and was told in the next few days. Still no refund”

Helpful Report

Posted 1 year ago

Hi Lynn, We're sorry to hear about the delay on your refund. We can see that your refund was processed last week with a confirmation email going out to confirm also. The refund may have taken a couple of days to clear. When returning items to the manufacturer we need them to collect, assess and restock any returns before we can process a refund. Sometimes this process takes a little longer than we'd like. We always keep customers informed of the process and if ever you need to clarify any details, you can always call and to a member of staff right here in the office. Rubberduck Bathrooms Team

Posted 1 year ago

“Over 9 days waiting delivery. No Comms from the company. Looks like my first and last order from these guys”

Helpful Report

Posted 1 year ago

Good afternoon Mr Georgiou, We're very sorry to hear about the delay in receiving your delivery. Looking at the details, we can see the item ordered appeared to be out of stock with the manufacturer at the time of the order. Given they look to deliver direct to you and we hadn't heard of any issue, we were not made aware of the delay until reading your review. Once informed of any delay, we contacted the manufacturer immediately requesting an ETA. The ETA was sent over VIA email with tracking information contained, so you could monitor the items in transit. We’d like to apologise if this has led to any inconvenience on your behalf. Rubberduck Bathrooms Team

Posted 1 year ago

“Had the products I wanted at a competitive price delivered promptly.”

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Posted 1 year ago

“All items as described, very quick, helpful delivery, reasonably priced”

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Posted 1 year ago

“Placed a second order for £2000 of shower panels and doors after a good experience with a Blanco kitchen sink. After a poor experience with another supplier we phoned to check all items were in stock before placing the order. The shower panels were being quoted on line as being 10-15 working days for delivery so as we needed some urgently we went with another company for some panels; at greater cost and extra carriage. In the event the Rubberduck panels arrived in under a week and before the ones that we ordered elsewhere! Well done Rubberduck! Just a shame that we paid more for the other panels. Everything arrived without damage apart from the towel radiator direct from the manufacturers - Shore Laminates (Mermaid) and Roman Showers. Towel radiator was from Eastbrook and was poorly protected from damage to the cable”

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Posted 1 year ago

“goods arrived in the expected time, in two deliveries. Communication with Rubberduck personnel was straightforward and helpful. Installation of goods are not yet finished but everything seems fine.”

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Posted 1 year ago

“Really happy with purchase and delivery.”

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Posted 1 year ago

“Excellent overall experience. Placing an order was no problem, order updates good, delivery excellent and the product was exactly as expected. Would recommend.”

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Posted 1 year ago

“Very happy with the company. Delivered on time”

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Posted 1 year ago

“Delivery prompt and quality are excellent.”

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Posted 1 year ago

“Order arrived quickly”

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Posted 1 year ago

“Good service, well communated instruction, excellent delivery”

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Posted 1 year ago

“Great product and sent really quickly. Delighted!”

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Posted 1 year ago

“Positives. Really nice product, the ceiling panels I chose have a reflective gloss which adds a much lighter feel to the whole bathroom. Very happy with that. Not so positive. One of the most expensive delivery charges I had to pay for any item in my bathroom refurb. Plus, the delivery was a day later than the courier's email stated, so I waited in a whole day for nothing.”

Rubberduck Bathrooms Ltd 4 star review on 29th August 2023

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Posted 1 year ago

“Appaling service once they have your money. Numerous calls ie 10 to rubberduck and 6 to their delivery party - made to them and very few responses and not all when promised. Total emails re problems are 4. 5 Adhesive sealant tubes recommended for panels in order to comply with guarantee did not stick and therefore had to purchase new ones immediately after spending 3 hours of my fitters time removing the sealant from the walls,panels and trims. Original trims delivered were the wrong ones and second set delivered didnt fit so had to purchase another set from them and I also had to return the second set back to the delivery depot which was a 50 mile round trip. Promised refund but this has not yet been received. I will definitely not be using them again and will not recommend them.”

Helpful Report

Posted 1 year ago

Good afternoon Jane, We're very sorry to hear you've been unhappy with the service provided. We can see there was a delay with the manufacturer, meaning the items did not arrive within the initial ETA provided. During installation you reported an issue with the sealant supplied by the manufacturer. To help remedy the matter ASAP we immediately dispatched 5 tubes of sealant completely free of charge. We have since apologised on numerous occasions for the initial delay and for the issue with the sealant. Over a month after purchasing your panels, we can see another order came in for some profiles. The profiles supplied as part of that order were correct. This issue however was that you had ordered profiles that were not compatible with panels purchased previously. The credit for the returned channels was received yesterday afternoon and we can see your refund request is with accounts team ready to be processed also. Please keep an eye out for an email with confirmation of your refund. We apologise for the inconvenience around the initial delay and the issues with the sealant. Rubberduck Bathrooms Team

Posted 1 year ago

“Excellent product, easy to work with and very impressive packaging to protect it in transit”

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Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,594 reviews