Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,536 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 15th February 2025

367

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are really good quality but the advice on the phone was 1st class. Delivery was exceptional as I was out so a solution was required. The bath waste had a stopper missing but they sent one out over the weekend Very Happy”

Helpful Report

Posted 11 months ago

“I had two deliveries of bath panels which were broken in transit. Rubberduck replaced both quickly despite the fact I didn't report the second breakage in line with the delivery instructions. A good service in my opinion.”

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Posted 11 months ago

“Wrong item sent . Cost me money as I needed this to finish the job . Not offered next day delivery. Had to wait another 3 days . Very disappointed and won't be using this company again.”

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Posted 11 months ago

Good morning Ian, We're very sorry to hear about the issue with your order. We can see there was a picking error on your order which led to you receiving the wrong coloured profile. The item was dispatched on the 27th, delivered on the 28th and we were notified of the issue on Friday the 29th. A replacement was dispatched as soon as we were made aware that very same day. While we could not offer a weekend delivery we did provide the item the next working day. Which is the fastest service available to us. We can only apologise for the initial picking error Ian and hope customers see that we moved as fast as possible to rectify the matter. Rubberduck Bathrooms Team

Posted 11 months ago

“These guys are reliable and helpful. Product was good too. Definitely recommend.”

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Posted 11 months ago

“An excellent service and an excellent product which was well worth the money. Delivery was very good as was communications with the staff. Many thanks.”

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Posted 11 months ago

“Terrible customer service. Was shouted at by a customer service representative who put the phone down on me. Never in my life experienced this type of treatment. Were not willing to help me with damaged item. They market it as the below but yet tell me it’s totally feasible the corner snapped off. What are the advantages over Acrylic bath panels? Unlike typical acrylic panels, the HaLite panels are completely solid with no wobble, as you find with the thinner acrylic bath panels. Due to the matierial, they're 100% waterproor while being very robust and will stand the test of time even in high traffic bathrooms. Solid Construction Offers the strength and support you'd expect from solid bath panel (will not bow and crack in the same way as acrylic panels)”

Helpful Report

Posted 11 months ago

Good morning Asha, We're very sorry to hear your installer has had some issues during installation. As it was explained on the call, the item was dispatched within 12 hours from placing the order and delivered in good working condition with no issues whatsoever. While we would love to be in a position to do so, we cannot send out free of charge replacements when your fitter drops an item and damages the corner during the installation. We understand your frustration but you have pointed that frustration at the wrong party in this instance. Sorry again that you feel this is a reflection on our service. Rubberduck Bathrooms Team

Posted 11 months ago

“Excellent customer service from Jarred when we rang to enquire about a product and delivery times. He went over and above what was expected as he offered to research various products to ensure we got what was required. He knew his stuff, the product was cheaper than the one we had originally ordered and the refund was immediate. Ashley also assisted when Jarred was unavailable. Both were excellent. Thank YOU. We highly recommend this company with staff like Jarred and Ashley.”

Helpful Report

Posted 11 months ago

“Really poor customer service. Been chasing my delivery. You speak to Gary who says someone else is dealing with it and they will call you back, then is the flip off e mail saying we are looking into it and no one ever gets back to you or when you do speak to them they say they are awaiting a response from Abucus. Total clown outfit. Steer well clear of this micky mouse outfit.”

Helpful Report

Posted 11 months ago

Good morning Stuart, We're sorry to hear you've been unhappy with the service. We can see you live in a remote area that does not offer a direct route when looking up your address in a sat nav, which is what the manufacturer would use to direct their courier to the right place. None of this was annotated in the shipping instructions section when you placed your order. When you called us initially to say the courier attempted to deliver but failed, you provided a 5 page document on how to locate said address. This document was forwarded on to the manufacturer and they were to arrange the delivery with yourself from their end. While we appreciate the frustration with the delay, we do not accept responsibility for the fact you live in the middle of a field and did not inform anyone of the fact until after the first attempted delivery. Rubberduck Bathrooms Team

Posted 11 months ago

“I returned the item as it was not suitable for my needs and have not received a refund after 3 weeks or more.”

Helpful Report

Posted 11 months ago

Good morning Claire, We're very sorry to hear about the delay with your refund. We do think the timelines stated above are a little off however. We can see an email came in to us 2 weeks ago on the 27th of Feb with images of the item you wished to return. We haven't heard anything further on the matter until reading your review this morning. A quick call or email to let us know the item had been returned could have accelerated the process. We'll speak to the warehouse team this morning to see if we can locate your return and a refund will be processed as soon as we do. Rubberduck Bathrooms Team

Posted 11 months ago

“Delightful ordering from Rubberduck, quick, timely delivery and the item was robust”

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Posted 11 months ago

“Excellent service, helpful and informative. Highly recommended.”

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Posted 11 months ago

“Great customer service , prompt reply with knowledgeable staff.”

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Posted 11 months ago

“I ordered a cut to required size shower tray and was surprised at the easy with which it was cut and finished on site. The product is ideal for those who need a bespoke size tray. The finished installation looks fabulous. Thank you for prompt supply and the protection ensured it arrived in pristine condition..”

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Posted 11 months ago

“excellent customer service”

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Posted 11 months ago

“Rubberduck Bathrooms were by far the cheapest for the kitchen taps that I was after. After I had placed my order the taps arrived in good time.”

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Posted 11 months ago

“Delivered on time easy to order from”

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Posted 11 months ago

“The speed of delivery was brilliant, the quality of the tap looks fantastic. Can't say how easy to fit yet due to other issues not related, but looks relatively easy.”

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Posted 11 months ago

“Fair pricing on great products with fantastic customer service, friendly professional and they go the extra mile. I had a small issue with a missing bit of my order, it was sorted out straight away. Thank you”

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Posted 11 months ago

“Great delivery great communication”

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Posted 11 months ago

“Fantastic prices. Only improvement would be inclusion of instructions, there weren’t any in delivery and I was advised the tap and waste weren’t standard installation!”

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Posted 11 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,536 reviews