Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,416 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 11th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a bath panel It came on time Open it no damage It is a very solid good looking piece fitted very well with out cutting 👍”

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Posted 11 months ago

“Very happy with tap would recommend it”

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Posted 11 months ago

“From ordering to delivery, everything worked well”

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Posted 11 months ago

“Rail had come out of tube packaging and was scratched and slightly bent, luckily I was able to cut the damaged part off. The end of tube only had a small amount of packaging tape on it and the rial easily broke through, it needed cardboard or a plastic cap over the end”

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Posted 11 months ago

“Very pleased with the quality of these panels and speedy delivery,would recommend this company”

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Posted 11 months ago

“I bought Multipanel bathroom wall panels. Not only were they much cheaper than other sellers but they were very helpful when I rang with a query before placing the order. I can thoroughly recommend Rubberduck Bathrooms and I wouldn't hesitate to use them again.”

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Posted 11 months ago

“Very happy with the product and the service”

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Posted 11 months ago

“No problem with Rubber duck at all. Lakes bathrooms, however, who manufactured the item we ordered, were less helpful and I had to put in a lot of effort to pin them down about delivery. I feel that if Rubber duck had been responsible for delivery it would have been a different story.”

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Posted 11 months ago

“I wasn’t going to leave a review because I didn’t like to be negative however because you were fishing for a good review then here it is. Rubber duck bathrooms really need to change who they use for their couriers. XDP are liars and i would never trust them to carry any of my deliveries.”

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Posted 11 months ago

Hi Gavin, Thanks for the feedback on XDP - we happen to agree with you to a point here. We do not use XDP to deliver goods direct from our warehouse. While we do not, unfortunately there are some major UK manufacturers / distributors that do use XDP to distribute their goods. We can and do express dissatisfaction with their services when appropriate. We cannot however change the partners major manufacturers choose to use and it's simply not plausible to stop using said manufacturers. It is worth noting that there are very few cost effective couriers available in the UK that can distribute often large and awkward sized deliveries direct to customers. Thanks again for the feedback on the XDP service we will pass on your comments to the distributor. Rubberduck Bathrooms Team

Posted 11 months ago

“Polite and pleasant deliver staff. Excellent condition of items and well protected during delivery transit.”

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Posted 11 months ago

“Excellent customer service & next day delivery 👏👏👏”

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Posted 11 months ago

“I have found Rubber Duck to be really helpful with a tricky order. I have had delays caused by our plumber and they held the order for quite a long time for me. I can't praise highly enough. This is my second order from rubber duck and I would order again”

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Posted 11 months ago

“Lovely product. Excellent price. Arrived promptly.”

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Posted 11 months ago

“Very good product arrived very quickly. Very easy to cut to size.”

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Posted 11 months ago

“Product was great, ordering was easy, delivery was fast. I could not have asked for better!”

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Posted 11 months ago

“Steer clear! Such a disappointing experience making our purchase from this company. My strong advice to other prospective customers – do not be lulled into a false sense of confidence by the cute sounding brand name ‘RubberDuckBathrooms’. Do yourself a favour - find a bigger, more established company to purchase from, so you don’t end up as we have done paying dearly for the shortfalls of this unimpressive outfit, and experiencing the intense frustration of dealing with tradespeople lacking in our opinion best practise business values and principles. The short version is we took delivery of a shower tray, which upon opening, was discovered as defective/damaged/cracked. We also have four witnesses to attest to that. Apparently probably damaged during transport according to an independent expert we consulted. Although contacting RDB immeditaley upong this discovery, they will in no way replace/refund the defective and unusable product we bought from them. The result is we have to take a c£300 hit for their flawed operations. More detail - due to my complex medical reasons requiring emergency hospitalisation, operation and recovery over the following days, we did not make this product condition inspection check within a 24 hours period of grace, as notified in their Ts&Cs, but we did however do so within the 14 days specified on their website. RDB are adamant that our failure to respond within the one-day timeframe exonerates them from liability. They are absolutely rigid that their policy is fixed, that they are inflexible, and while ‘sympathetic’ to our mitigating circumstances, they will not budge. Although I pleaded with their call sales staff and manager to consider taking a more fair and reasonable approach, they are unmoved and unmoving. So sad that there are still traders out there hiding behind systems and policies, pretending to sound responsible and customer-centric whilst behaving in direct contradiction to that and acting so self-interestedly. I feel quite sure they are going to respond to this feedback with a super defensive and counter accusatory story to undermine our feedback. In our experience, that’s their RDB pattern. Steer clear of RDB!”

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Posted 11 months ago

Good morning, We're very sorry to hear about the issues with your order. We try our best to inform all customers of the policies that we need to adhere to in the unfortunate event there is an issue with delivery. If any personal circumstance arises that can make life a little more challenging for our customers, we encourage them to give us a call. We might be a small company as you say but we're all humans at the end of the day and we'll do what we can to help or rearrange a delivery to a more suitable day if we are made aware. The 14 days referenced is the returns window for unwanted items. As mentioned, we require customers to report damage to us within a reasonable timeframe in order for us to be able to file a claim with the courier that caused the damage. Again, we're very sorry you've not had the typical experience this time around. Rubberduck Bathrooms Team

Posted 11 months ago

“Ordered 3 WHITE SPARKLE mega board shower panels when they arrived 2 were the same colour one was much darker, unfortunately it was only noticed when the fitter had fitted them. Rubber duck didn’t want to know so we are now stuck with bad non matching panels. If I had ordered them at different times u could have explained they were from a different batch but I ordered them all together so buyer be very aware!”

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Posted 11 months ago

Good morning Toni, We're very sorry to hear about the issue with your installation. The items purchased are dispatched direct from the manufacturer and it's very rare to see a colour mismatch on panels purchased on a single order. Had we been notified prior to them being installed we would have happily replaced the board. Unfortunately once an item has been installed, we cannot process a replacement with the manufacturer. To help avoid instances such as this we advise all customers to check items for any issue on arrival or shortly thereafter. In terms of the installation, the guides also advise on dry fitting to help with any pattern or colour match from one panel to the next. Again, we're very sorry to hear the finish wasn't what you were looking for Toni. Rubberduck Bathrooms Team

Posted 11 months ago

“Fast delivery and fantastic quality radiator- just the colour we were after.”

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Posted 11 months ago

“Easy to order and quick delivery. Thank you”

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Posted 11 months ago

“Great value, fast delivery”

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Posted 11 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,416 reviews