Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,584 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought 5 bath panels from you and they have all arrived within 2 days and my clients are very happy with the quality.”

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Posted 1 year ago

“Product delivered as stated. Good quality and price.”

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Posted 1 year ago

“Excellent choice of goods delivered on time .”

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Posted 1 year ago

“All arrived promptly and undamaged”

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Posted 1 year ago

“Great service and quick turnaround”

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Posted 1 year ago

“After watching a short video from Rubberduck on YouTube I was able to find out the part needed and how to fit it, I placed the order, it was so quick and easy, the part arrived the following day. Excellent service, thank you.”

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Posted 1 year ago

“Product as described, good delivery, well packaged. All fitted and working well. Good quality item.”

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Posted 1 year ago

“pricing excellent delivery was very slow as problem at supplier. product as expected. this was a secind purchse of the item from rubberduck”

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Posted 1 year ago

Good morning Stuart, Thanks for taking the time to leave a review! We're sorry to hear about the delay with the manufacturer. We do hold these in stock in our warehouse but the manufacturer had sold out and it was a few weeks before they became available again. It's great to hear you're happy with the pricing too, we do try to keep things as low as possible! We look forward to seeing you again Stuart! Rubberduck Bathrooms Team

Posted 1 year ago

“All products in stock, fast delivery.”

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Posted 1 year ago

“Goods delivered on requested date and no defects found when goods were checked. All in all a good customer service.”

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Posted 1 year ago

“website easy to use, quickly found what I needed. The delivery arrived on time & the item was as described.”

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Posted 1 year ago

“Ordering was easy/straightforward and pricing competitive. Ordered items came from two sources - one gave plenty of information regarding proposed delivery date/time but the other provided quite late notice.”

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Posted 1 year ago

“I put in an order for a toilet cistern to replace the one I had installed 6 years ago. The replacement was perfect, excellent quality and priced very reasonably.”

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Posted 1 year ago

“Whilst searching online for bathroom products, this is just about the best website I came across. It seemed to have everything we needed, plus handy hints for things we'd missed in our basket, and a range of things that were great quality and cater to all tastes. So, "front of house" operations are pretty great to be fair. But in equal and opposite measure, the "back of house" stuff is dreadful. Items dispatched totally willy nilly, no notice of when you need to stay at home to receive your items, if you don't happen to be at home, no delivery note saying they missed you is left. You call customer services and get told "Tuesday" this week and then it turns out to be Thursday. With no notice it swapped from one to the other. They claimed they'd called but if they did, they never left a voicemail and e-mail would have been far more practical. The items, when they did finally come, were in a shocking state with packaging near totally destroyed, its a wonder none of the items had to be returned. Total shambles.”

Helpful Report

Posted 1 year ago

Good morning Lloyd, We're sorry to hear you feel the service could be improved. We can see this order was placed on the evening of the 14th and a dispatch email was sent over on the morning of the 16th. This email contained your ETA of the 19th, which was the Thursday. The panel ordered was distributed directly by the manufacturer. We pay for a delivery service that allows your delivery to be booked in VIA a telephone call prior to dispatch. Which helps customers to be present at the point of delivery. If the call was made and a message was not left we can only apologise. Rubberduck Bathrooms Team

Posted 1 year ago

“The product supplied by you is first class and has made a great job. How ever the tub of water proof sealant was completely slit down one side of the tub. This was obviously known before dispatch because it had been sealed into a plastic bag, which on opening was very messy.”

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Posted 1 year ago

Good afternoon Stephen, We're very sorry to hear about the issues with your delivery. We can assure you however that we would never knowingly dispatch any damaged item. To dispatch a tub of sealant (that could have ruined everything else contained in the delivery) would have caused numerous issues from a customer service / reputation management point of view. As well as impacting what small profit we make on each order, given the team would have to organise replacements etc. It simply would not be worth the hassle. The installation kits arrive pre-boxed and are supplied directly from the manufacturer and we send them out as is. We do check an amount for QC purposes as they come in to us and it's very rare that we find any issues. Thanks again for placing your order with us and we will be sure to pass on your comments to the manufacturer. Rubberduck Bathrooms Team

Posted 1 year ago

“still waiting fora refund 2 weeks in”

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Posted 1 year ago

Hi Michael, Thanks for taking the time to leave feedback. We do think some wires have been crossed here as (up until reading this review) we had no record of an issue with your delivery. We understand you had a conversation with a customer service operative on Friday - as explained during that call, if you had replied to an email using a no reply email address, we would not have picked up that communication. We do advise on the email address to use in the event of any issue across the website and in all emails sent post transaction too. For reference It's highlighted in bright red bold writing within all emails sent. Even though the matter has not been reported within timescales or through the correct channels, we have still raised the issue with the manufacturer and requested they credit the outstanding adhesive on the order. Once that credit is confirmed, we will process your refund without delay. It's important to read and understand the procedures to follow when purchasing online but we fully understand it's easy to make mistakes and will help as much as we can in those instances. Rubberduck Bathrooms Team

Posted 1 year ago

“Found exactly the product I wanted on the website which contained very good images and dimensions. Ordering was easy and it was delivered on time in a protective tube. Very good service thank you.”

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Posted 1 year ago

“Good customer service and prompt delivery when I needed the goods asap”

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Posted 1 year ago

“Pain-free process. Everything came quickly, packaged well, and exactly what we needed.”

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Posted 1 year ago

“my order was here in 3-4 days first class service my material packageing was very good Thank You.”

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Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,584 reviews