RSF Bathrooms Reviews

Name: RSF Bathrooms
Address: 9-11 Butts Green Road, Hornchurch
Rating: 4.77

4.8 Rating 291 Reviews

95 %

of reviewers recommend RSF Bathrooms

Company Reviews

Metrics

Info

4.8

Based on 291 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01708 444355

Email:

info@rsfbathrooms.co.uk

Location:

9-11 Butts Green Road
Hornchurch
RM11 2JR

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RSF Bathrooms 5 star review on 22nd December 2023

Brian Leaney

RSF Bathrooms 5 star review on 22nd March 2022

B King

RSF Bathrooms 5 star review on 25th May 2021

D Masters

RSF Bathrooms 5 star review on 11th November 2020

Bob And Jan

Anonymous

Anonymous // 01/01/2019

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“Thanks for quick deliver and great service. Like to thank customer service team for sorting out delivery at exact time to meet with builder.”

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Posted 6 years ago

“I am very impressed with their customer service team. They were extremely helpful and friendly. Excellent delivery service. Would definitely recommend this company.”

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Posted 6 years ago

“Appalling customer service. Rude, unhelpful, unwilling. Same issue as Gary below, there was no good will, item was recieved faulty but becuase it was not opened within 3 days of receiving the goods then it falls outside of their responsability apparently. I am also a week outside of the 30 day money back guarantee. The product was ordered so we could have it on site ready and waiting for when the plumbers arrived. It is disappointing this company will wash their hands of you as soon as 'they have the right' to do so. It may be within their terms, but i clearly have a faulty product and because they dont have to resolve it they wont, despite the product having been safely stored and unopened until today. Will be staying well away from this company in the future”

Helpful Report

Posted 6 years ago

Hello there, Apologies that you feel this way. Unfortunately we state multiple times on our website, along with the delivery documents, that we can only allow a certain amount of time to report damages on delivery. As the handle damage was reported to us 5-6 weeks after delivery was made, we simply cannot cover for this, as it falls outside of our responsibility. If you still require a replacement handle, please do not hesitate to contact us directly and we will ensure it is swiftly sent out, but unfortunately we cannot cover the cost of a replacement handle due to the time that has passed. We take customer service extremely seriously, and always do as much as possible for any one of our customers. I can only apologise for you feeling this way, and can assure you we do everything possible for our customers at any stage of their purchase to ensure a smooth and excellent service is had. If you would like to discuss this further, please feel free to contact us. Best regards, RSF Bathrooms

Posted 6 years ago

“Friendly staff, competitive prices and prompt delivery”

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Posted 6 years ago

“Excellent customer service, great delivery times and kept me updated with the progress of my order.”

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Posted 6 years ago

“Happy with outcome of phonecall to them before I purchased the item. Just surprised they recommended that I ordered it online.”

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Posted 6 years ago

“Really tried hard to get me something at short notice”

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Posted 6 years ago

“I ordered a whole new bathroom suite from RSF at great expense. I sought advice from one of their sales assistants (Luke) in regards to a suitable shower screen as their website seriously lacks detail in regard to their products. I was advised on what to order. My project was delayed by 10 days due to RSF being unable to deliver a shower tray (by this time I was on holiday). Eventually all the items arrived for my builder to fit but when it came to installing the shower screen (obviously the last item to fit) it was not the correct product. When I returned from holiday on 22nd Dec I contacted RSF to discuss the issue (again with Luke). I was informed that they could do nothing until the 7th Jan for Xmas break. When I called them in January they told me that 28days had expired. Well RSF I would have been well within this time period had you not delayed my project in the first place. Secondly it was down to your advice I ordered the product. I offered to cover the transport costs to replace the item, but I was refused. I then asked to be sold the correct product at cost, again I was turned down. I had to constantly chase up Luke over this issue and he never called back. So I am left with a £400 piece of glass that is of no use. Thanks RSF!!”

Helpful Report

Posted 7 years ago

Hi Gary, Unfortunately we cannot allow returns on items out of our returns-policy. As the shower screen was delivered to you on the 15th of November, the first contact made was outside of our returns policy. Please note our records also show that we first received contact from you on the 22nd of December, and no prior product advice was given. We are sorry that you feel we provided you with a poor service, and should you wish to contact us further to discuss any issues, feel free to do so on the following contact channels: Email - info@rsfbathrooms.co.uk Phone - 01708 444355 We are committed to ensuring our customers are left with an excellent experience, and so would be happy to look into this further for you. Best regards, RSF Bathrooms

Posted 7 years ago

“Experts in there field! From design to installation we were very impressed with RSF Bathrooms, I would absolutely recommend them to anyone. Dave and Lee were very professional at all times, they did an absolutely excellent job if you get them as your fitters you will be extremely lucky. If all fitters are the same it is worth waiting 6 months for them to install your bathroom. Thank you to Andy, Dave and Lee for our wonderful bathroom.”

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Posted 7 years ago

“Excellent service, very competitive pricing and a great range of products.”

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Posted 7 years ago

“Great service, items arrived quickly. Thanks.”

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Posted 7 years ago

“Good customer service and quick delivery.”

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Posted 7 years ago

“I have recently had my bathroom installed by RFS and I am delighted with the outcome. The service I have received from the initial quotation to the advice on the products I chose and installation has been superb. The workmen were fantastic and discussed each point of installation and cleaned up every night. I have been really impressed by the service I have received. If you want a WOW bathroom with a team of expert friendly fitters then you won’t be disappointed with RFS. Excellent service from beginning to end”

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Posted 7 years ago

“Helpful and efficient ordering”

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Posted 7 years ago

“"Great and fast service, knowledgeable and helpful staff. Ordered first shower and didn’t like look of it. Luke couldn’t be more helpful to arrange exchange and refund for me .”

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Posted 7 years ago

“I managed to find a good quality shower attachment at a very competitive price. The item was delivered on time and RSF were very helpful chasing up the order for me”

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Posted 7 years ago

“Quick, efficient, good selection of products and competitive pricing!”

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Posted 7 years ago

“On Monday, I took the trouble to let RSF know that we were going on holiday and asked if they would mind holding on to my units for a week until we returned. Two hours later I was called to say that my units had arrived from Germany. I suggested it might be sensible to await our return from holiday. Unfortunately I allowed myself to be talked into a delivery the day before we set off. The delivery never arrived so I called RSF who tried to help by arranging a 9.00 am delivery today. I asked if I could absolutely rely on it. They said 'yes'. It did not arrive. RSF may be OK but they can not influence their delivery people to be reliable. This has now caused a major problem. Very poor indeed.”

Helpful Report

Posted 7 years ago

Hi Martin, We apologise for any issue you may have had with the external pallet company that we use. Unfortunately we cannot guarantee deliveries that are delivered by a 3rd party, and whilst they are usually extremely reliable, in some rare cases issues can occur which can lead to delays. I have forwarded your feedback onto the pallet company for a response on what exactly happened, and once I hear back I will send the response onto you. We are sorry that you feel we provided you with a poor service, and should you wish to contact us further to discuss any issues, feel free to do so on the following contact channels: Email - info@rsfbathrooms.co.uk Phone - 01708 444355 Best regards, RSF Bathrooms

Posted 7 years ago

“Good website. Goods arrived on time and were well packaged. Haven't yet installed but excellent service.”

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Posted 7 years ago

“Really good service - RSF contacted me to say one item would need to come straight from Germany and everything arrived quickly and neatly”

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Posted 7 years ago

RSF Bathrooms is rated 4.8 based on 291 reviews