RSF Bathrooms Reviews

Name: RSF Bathrooms
Address: 9-11 Butts Green Road, Hornchurch
Rating: 4.77

4.8 Rating 266 Reviews

95 %

of reviewers recommend RSF Bathrooms

Company Reviews

Metrics

Info

4.8

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01708 444355

Email:

info@rsfbathrooms.co.uk

Location:

9-11 Butts Green Road
Hornchurch
RM11 2JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with RSF bathrooms. I contacted RSF Bathrooms by phone on Saturday 6th Nov to check the availability of a specific mixer tap. The owner took my call and confirmed that the tap was in stock. I ordered it online the same day and received delivery today 9th November. The tap itself is best quality and was very well protected in the package.”

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Posted 1 year ago

“Great website and great items. Had a small issue but they were great and sorted out the problem.”

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Posted 1 year ago

“RSF were excellent with their range of products. The bathroom i was fitting took longer then usual, subsequently i hadn't opened all of the bathware within the 30 day period allowed for checking. Unfortunately there was scratch on one of the face plates. I called a few times and was really happy to speak to Rick the owner who was very understanding being a fitter himself. He didn't promise anything but contacted hansgrohe on my behalf regarding the damaged part, i was happy to pay for it, part pay or any situation really to receive the part needed to give my customer the quality finish they paid for. I received the replacement within a week and as promised Rick passed it on for what he was required to pay for it which was free on this instance. I cannot guarantee that everyone will receive parts for free, i however was extremely happy with my experience with RSF bathrooms and will definitely use them again. Excellent customer service, Fast response times, ALL ROUND 5 STAR. Beware of some online companies as some do not even have a phone number. RSF is non one of those. Blue Porter BLAP Construction LTD”

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Posted 1 year ago

“We have a 10+ year old duravit toilet with a broken toilet seat, Luke was able to source the correct one, it’s a perfect fit, thank you so much for all your help on this, we know where to go when we next have toilet seat drama :)”

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Posted 1 year ago

“Best price, great service and i love the product! Sent courier to pick up so i didnt end up with kerbside drop and still worked out better price that some others! Will go back again!”

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Posted 1 year ago

“You should always judge a company how it deals with issues and RSF have been brilliant. A simple mistake of sending a sink with a tap hole when we ordered one without. One call and an email and they sent someone same day to swap it out doing a 4 hour round trip, what service! Great comms through and make everything super easy! Will 100% use again!!!”

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Posted 1 year ago

“10/10 from the design stage through to the installation and fitting RSF what a brilliant company. The guys are incredibly professional and hardworking great workmanship and a beautiful end product I would highly recommend RSF Thanks kind regards J Philpot”

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Posted 1 year ago

“Completely refurbishing bathroom and and down stairs toilet.... knew specifically which brand of shower ,shower tray, toilet cistern etc crosswater... had difficulty whilst phoning different companies to get all what we needed... however.. having found rsf bathrooms website it was quick and easy to use ... after making a phone call to them they were so helpful ,,even phoning crosswater direct whilst I was on the phone to reassure me that all that I needed could be with us in the time frame we had to give to the plumber who was already on site... I purchased all I needed online was given confirmation of the order and the next day I had a phone call to say that my delivery had arrived .... I had two options, to have it delivered or collection... we chose to collect... staff again very helpful. sent us around to the loading bay and assisted with the loading ... nice people to deal with definitely use again...thankyou Phil Hannah”

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Posted 1 year ago

“Excellent customer service, great communication, great website. I placed multiple orders from this website, and it's been the smoothest experience. Highly recommend.”

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Posted 1 year ago

“Amazing customer service. We ordered a shower door from RFS in Emerson park. We ordered online and when we went to collect it from the showroom it did not fit in our car. RFS was willing to hold onto the door but actually offered to deliver to our home the very next day. Thank you very much! Have always had great helpful customer service from RFS. Would definitely recommend. From Mr & Mrs Cummings”

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Posted 2 years ago

“Excellent service when I bought the bath waste, with speedy and thorough answers to my queries. After 18 months use, there was a fault with the bath waste which was guaranteed, so I contacted RSF, who replied immediately, and contacted the manufacturers on my behalf, who sent a replacement out via 24 hour delivery. Really excellent service from all parties. Highly recommended.”

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Posted 2 years ago

“Great company. Quick delivery, one item was no longer carried, but they called me to advise of issue and alternative option which I ordered and item was then delivered again very efficiently. Would recommend.”

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Posted 2 years ago

“We are more than happy with our buying experience from RSF Bathrooms. All our questions were promptly answered so we feel we made the right choice with our shower doors .Very competitively priced arrived very promptly and a small damaged part ( badly packed in the factory ) was replaced immediately. We will be happy to purchase from RSF bathrooms again and would happily recommend them .”

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Posted 2 years ago

“RSF were really great, very responsive with the order and when I thought I had ordered the wrong item, they were quick to call me and let me know what I needed to do to make it fit which worked a treat! I would definitely recommend them.”

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Posted 2 years ago

“I think they are the best bathroom shop on internet. A lot of similar outfits are impersonal - that's I guess how they keep their prices low, but with RSF bathrooms I could always get someone on the phone to help me. They sorted a couple of problems quickly and without grumble, ie they did not look for a pretext not to help. Definitely recommended.”

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Posted 2 years ago

“They where more than helpful and also went out there way to deliver unparalleled customer service. All my parts where located for me even though I didn't know what I needed they made sure my plumber have everything to complete the job.”

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Posted 2 years ago

“What a pleasure to do business with you. On-time and packaging were good. Please can you thank Luke and Romona and Marc for their constant updates on this large order.”

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Posted 2 years ago

“Hi, just to say a big thank you for all your help on my order and some great technical knowledge on Hansgrohe and Duravit products.Great Service RSF.”

RSF Bathrooms 5 star review on 22nd March 2022

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Posted 2 years ago

“Great support from Ricki at RSF Bathrooms and his team. Had ordered a Merlyn shower and tray late 2021, but due to issues with getting fitters the installation was delayed. On fitting it was clear that the supplied items were not compatible. Two issues here; 1) I had not gone back to Ricki within a month of receiving the items, and 2) there had been an error in sending an incorrect shower panel. Spoke directly to Ricki and he resolved the problems within an hour by contacting the manufacturing organisation and arranging for a new panel to be sent..... he didn't have to do this because I left it too long to check the items, but he wanted to give good service. So thank you to Ricki. He deserves your support and business. And the shower looks great by the way...!”

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Posted 2 years ago

“I purchased a shower screen and bath and basin waste, the home page of the website states free delivery, not free delivery with exceptions and I didnt realise until the next day that I had been charged £49.99 so my initial delight at getting my goods at a good price has made my purchase disappointing, the website needs to make delivery charges clearly visible”

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Posted 2 years ago

RSF Bathrooms is rated 4.8 based on 266 reviews