RSF Bathrooms Reviews

Name: RSF Bathrooms
Address: 9-11 Butts Green Road, Hornchurch
Rating: 4.76

4.8 Rating 261 Reviews

95 %

of reviewers recommend RSF Bathrooms

Company Reviews

Metrics

Info

4.8

Based on 261 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01708 444355

Email:

info@rsfbathrooms.co.uk

Location:

9-11 Butts Green Road
Hornchurch
RM11 2JR

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RSF Bathrooms 5 star review on 22nd December 2023

Brian Leaney

RSF Bathrooms 5 star review on 22nd March 2022

B King

RSF Bathrooms 5 star review on 25th May 2021

D Masters

RSF Bathrooms 5 star review on 11th November 2020

Bob And Jan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10/10 from the design stage through to the installation and fitting RSF what a brilliant company. The guys are incredibly professional and hardworking great workmanship and a beautiful end product I would highly recommend RSF Thanks kind regards J Philpot”

Helpful Report

Posted 1 year ago

“Completely refurbishing bathroom and and down stairs toilet.... knew specifically which brand of shower ,shower tray, toilet cistern etc crosswater... had difficulty whilst phoning different companies to get all what we needed... however.. having found rsf bathrooms website it was quick and easy to use ... after making a phone call to them they were so helpful ,,even phoning crosswater direct whilst I was on the phone to reassure me that all that I needed could be with us in the time frame we had to give to the plumber who was already on site... I purchased all I needed online was given confirmation of the order and the next day I had a phone call to say that my delivery had arrived .... I had two options, to have it delivered or collection... we chose to collect... staff again very helpful. sent us around to the loading bay and assisted with the loading ... nice people to deal with definitely use again...thankyou Phil Hannah”

Helpful Report

Posted 1 year ago

“Excellent customer service, great communication, great website. I placed multiple orders from this website, and it's been the smoothest experience. Highly recommend.”

Helpful Report

Posted 1 year ago

“Amazing customer service. We ordered a shower door from RFS in Emerson park. We ordered online and when we went to collect it from the showroom it did not fit in our car. RFS was willing to hold onto the door but actually offered to deliver to our home the very next day. Thank you very much! Have always had great helpful customer service from RFS. Would definitely recommend. From Mr & Mrs Cummings”

Helpful Report

Posted 1 year ago

“Excellent service when I bought the bath waste, with speedy and thorough answers to my queries. After 18 months use, there was a fault with the bath waste which was guaranteed, so I contacted RSF, who replied immediately, and contacted the manufacturers on my behalf, who sent a replacement out via 24 hour delivery. Really excellent service from all parties. Highly recommended.”

Helpful Report

Posted 1 year ago

“Great company. Quick delivery, one item was no longer carried, but they called me to advise of issue and alternative option which I ordered and item was then delivered again very efficiently. Would recommend.”

Helpful Report

Posted 2 years ago

“We are more than happy with our buying experience from RSF Bathrooms. All our questions were promptly answered so we feel we made the right choice with our shower doors .Very competitively priced arrived very promptly and a small damaged part ( badly packed in the factory ) was replaced immediately. We will be happy to purchase from RSF bathrooms again and would happily recommend them .”

Helpful Report

Posted 2 years ago

“RSF were really great, very responsive with the order and when I thought I had ordered the wrong item, they were quick to call me and let me know what I needed to do to make it fit which worked a treat! I would definitely recommend them.”

Helpful Report

Posted 2 years ago

“I think they are the best bathroom shop on internet. A lot of similar outfits are impersonal - that's I guess how they keep their prices low, but with RSF bathrooms I could always get someone on the phone to help me. They sorted a couple of problems quickly and without grumble, ie they did not look for a pretext not to help. Definitely recommended.”

Helpful Report

Posted 2 years ago

“They where more than helpful and also went out there way to deliver unparalleled customer service. All my parts where located for me even though I didn't know what I needed they made sure my plumber have everything to complete the job.”

Helpful Report

Posted 2 years ago

“What a pleasure to do business with you. On-time and packaging were good. Please can you thank Luke and Romona and Marc for their constant updates on this large order.”

Helpful Report

Posted 2 years ago

“Hi, just to say a big thank you for all your help on my order and some great technical knowledge on Hansgrohe and Duravit products.Great Service RSF.”

Helpful Report

Posted 2 years ago

“Great support from Ricki at RSF Bathrooms and his team. Had ordered a Merlyn shower and tray late 2021, but due to issues with getting fitters the installation was delayed. On fitting it was clear that the supplied items were not compatible. Two issues here; 1) I had not gone back to Ricki within a month of receiving the items, and 2) there had been an error in sending an incorrect shower panel. Spoke directly to Ricki and he resolved the problems within an hour by contacting the manufacturing organisation and arranging for a new panel to be sent..... he didn't have to do this because I left it too long to check the items, but he wanted to give good service. So thank you to Ricki. He deserves your support and business. And the shower looks great by the way...!”

Helpful Report

Posted 2 years ago

“I purchased a shower screen and bath and basin waste, the home page of the website states free delivery, not free delivery with exceptions and I didnt realise until the next day that I had been charged £49.99 so my initial delight at getting my goods at a good price has made my purchase disappointing, the website needs to make delivery charges clearly visible”

Helpful Report

Posted 2 years ago

“I bought a Duravit Stark basin and L cube vanity unit from RSF. They advised me of a slight delay in the order arriving from Germany and offered a refund however the delay was minimal and I continued the order. Great comms. The price of the items was the best I could find on the web so 5 stars all round RSF. Products arrived very well packaged wit no damage.”

Helpful Report

Posted 3 years ago

“Excellent service, both in the store, over the phone and online. Andy and Rick helped us out with ordering every single part of our bathrooms. They also had the best price too! We would definitely use them again. Highly recommend. 😊”

Helpful Report

Posted 3 years ago

“I spoke to Romana today as we had been let down last minute by another supplier. She was fantastic, she helped me search through the available products and found a solution or me. Expert customer service. Couldn’t be happier.”

Helpful Report

Posted 3 years ago

“The best of all the suppliers I used to refurbish my two bathrooms. Unlike other companies (e.g. UKBathrooms and Victoria Plumbing), RSF were responsive and provided accurate updates. They were also reachable by phone. Remona, in particular, deserves a special mention for her friendly and helpful attitude. She understood the installation process and ensured the first-fix items were sent to me ASAP. In comparison, UK Bathrooms simply don't answer phone calls and take 3-4 days on average to respond to emails. Even when they do eventually reply to emails, I found them to provide vague and conflicting updates. Honestly, getting them to respond, let alone respond with something useful, is like pulling teeth out. For example, I ordered sink units with UK Bathrooms on 13 May based on an advertised delivery time of 3-5 days. That of course didn't happen. Getting an update from them was painful. Eventually, after my 4th email, I was told that they would arrive on 10 June. That isn't going to happen either as UK Bathrooms have just told me that they have yet to place the order with the manufacturer so the delivery time is now unclear. Great stuff!! Victoria Plumbing lost my order. In summary, I wish I had ordered everything with RSF!”

Helpful Report

Posted 3 years ago

“When looking for specific high quality brand assured items no one could compete with RSF’s pricing. Whence ordered the items were delivered as specified via time & date nominated timescales. After a minor mishap with one of the ordered items caused no doubt third party whilst in transit the RSF teams personal attention & involvement was some of the best customer service I’ve certainly encountered for many years. All very personable & with one sole purpose to make my customer experience as seamless & trouble free as possible. Which they most certainly achieved. In future I will source my products from nowhere else and would like to personally thank Ricky, Romana, Luke & all the team @ RSF for an exceptional customer experience. Thanks all”

Helpful Report

Posted 3 years ago

“Had the best experience with RSF Bathrooms. I had been let down by another supplier but RSF was able to supply exactly what I needed, in a very quick turnaround time. Service was second to none, highly recommend and they will be my first stop for my next bathroom project! Thank you RSF.”

Helpful Report

Posted 3 years ago

RSF Bathrooms is rated 4.8 based on 261 reviews