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Roys of Wroxham Reviews

4.9 Rating 5,504 Reviews
97 %
of reviewers recommend Roys of Wroxham
4.9
Based on 5,504 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Roys of Wroxham Reviews
Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Quick easy straightforward
Helpful Report
Posted 9 months ago
Dr Martens brilliant price. Wonderful service quick delivery
Helpful Report
Posted 9 months ago
Ordered a hot tub on Thursday 9/5/24.Delivery estimated for 7to9 days time. To my great excitement we took delivery on 13/5/24.Greatefficency from this compamy and a great price.Other major suppliers were advertising for a slightly dearer price, but had no stock. Same as the manufacturers, no stock. Would highly recommend this company and would look to them first for for other purchases in the future. Great company 10 stars.
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Posted 9 months ago
Fantastic service from initial contact to delivery
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Posted 9 months ago
Used click & collect. Very efficient friendly & helpful staff. What a wonderful shop. Travelled in from Fakenham, bought other stuff in store, will certainly be calling in again.
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Posted 9 months ago
The trainers arrived very quickly. They were a very good price and no charge for postage.
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Posted 9 months ago
Unfortunately had to return an item. Very polite customer service and very quick refund. Thank you
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Posted 9 months ago
First time using Roys. Product was in stock at a very competitive price. I ordered @ 2pm Tuesday for home delivery, item arrived next day at 10.35am. Amazing service.....well done Roys!
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Posted 9 months ago
Great toy, competitive price and fast delivery.
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Posted 9 months ago
Great communication and service.
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Posted 9 months ago
Very easy to order came quickly
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Posted 9 months ago
Very impressed with delivery and the flowers are lovely
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Posted 9 months ago
Excellent service, great choice of products, highly recommended
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Posted 9 months ago
Ordered a Pandy paw's toy on line, was ready to collect very quickly, no hassle at collection, plus bonus was it was cheaper than Argos. Roy's will certainly be the first place to look, from now on.
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Posted 9 months ago
Excellent
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Posted 9 months ago
Great service my boots arrived the next day as promised I would highly recommend this service.
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Posted 9 months ago
I ordered a petrol strimmer it was an extremely good price for the exact strimmer I wanted so was pleased. I’ve shopped in Roy’s a few times while on holiday so I knew it was a name I could trust however after about 3 days I never heard anything about my order so confused I emailed only to be told that my order had been over looked and this wasn’t the service that should be expected disappointing is the word I would use to sum up my service. I have now received my strimmer it was well wrapped and I’m very happy with it however slightly disappointed with the service.
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Posted 9 months ago
Quick delivery and fantastic quality products
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Posted 9 months ago
I always enjoy shopping at Roys, normally 5 star. This time ordered some items on line for colletion. Sadly the pick up experience was disapointing, having been sent from the front till in the main store to the customer service piont ( I was unaware) next to the food hall, only then to be sent to the rear till back in the main store. It was quite apparent that the assistant here was unaware of what a bin location on the system was. Guess the only benifit to me was the exercise too and fro across the road but wasted time waiting in 3 queues. More accurate pick up detail (where the item actually is in store) on the conformation email would be helpful.
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Posted 9 months ago
Good morning, Thank you for taking time to write a review. I can see from your order it was a click and collect to be collected from the Department store. I am very sorry that the first person you spoke to told you to go across to the food hall. I will pass your comments on to the store manager to ensure staff are reminded about the click and collect process. We will also take your comments on about more accurate collection details on the ready to collect email to make this clearer to customers. Thank you for your feedback, we appreciate it very much.
Posted 9 months ago
Excellent prompt service and delivery, first class
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Posted 9 months ago
Roys of Wroxham is rated 4.9 based on 5,504 reviews