Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,835 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,835 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The moron that packed our order put two different types of castors in one big bag so we had to go through them all and seperate them. Thanks for that.”

Helpful Report

Posted 1 month ago

Dear David, Thank you for your feedback about your recent order with Ross Handling Ltd. We appreciate you taking the time to let us know about your experience. We apologize for the mix-up in packing the castors. We understand how inconvenient it can be to sort through items that should have been clearly organized. Your comments regarding our packing process are important to us, and we will certainly address this issue with our team to ensure better accuracy in the future. If there's anything else you'd like to discuss or if there’s a way we can assist you further, please feel free to reach out. Thank you for your input, and we hope to improve your experience next time. Best regards, Customer Service Team Ross Handling Ltd.

Posted 1 month ago

“Excellent product. Unfortunately excessive delivery cost.”

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Posted 3 months ago

Dear Mike, Thank you for your review and for sharing your thoughts about your recent experience with Ross Handling Ltd. We're glad to hear that you found our product excellent. However, we truly understand your concerns regarding the delivery costs. We aim to offer competitive pricing on our products, and we regret that our shipping fees did not meet your expectations. Your feedback is invaluable to us, and it will be taken into account as we continually assess our pricing structure to improve our customer experience. If you have any further concerns or suggestions, please feel free to reach out to us. We appreciate your support and hope to serve you better in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 3 months ago

“Delivery driver threw delivery on floor and plastic hub damaged, bit chipped off. Film shows it dropping and bouncing. (Still functions so have just fitted it). Foam Wheel is a replacement for a pnematic wheel from Ross that burst on gravel path so not impressed with that one's durablity hoping this one will be better. Tyre was inflated correctly...”

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Posted 6 months ago

Dear Jonathan,Thank you so much for taking the time to leave us your valuable feedback about your experience with Ross Handling Ltd. We truly appreciate it. At Ross Handling Ltd., we continuously work on improving our services and ensuring that each customer receives personalized attention and prompt assistance. Unfortunately, our third party courier did not deliver in line with our expectations on this occasion and we would be more than happy to issue a replacement for your damaged goods. If there's anything else we can assist you with, or if you have any further questions or concerns, please don't hesitate to reach out. We're always here to help! Thank you once again for your words, and we look forward to serving you again in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 6 months ago

“Unresolved”

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Posted 6 months ago

Dear Mike,Thank you so much for taking the time to provide us with your feedback on Ross Handling Ltd. We truly appreciate it! We are thrilled to hear that you had a great experience with us and that our team was able to provide excellent service. Ensuring customer satisfaction is our top priority, and it's great to know that we are doing things right! If there's anything else we can do to assist you or if you have any further questions or concerns, please don't hesitate to reach out. We are always here to help. Thank you once again for your feedback and for choosing Ross Handling Ltd. We look forward to serving you in the future! Warm regards,

Posted 6 months ago

“Product was fine, delivery charges were excessive, more than the cost of the four rubber ferrules. I would not use again.”

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Posted 7 months ago

Dear Keith,Thank you so much for taking the time to provide feedback about your experience with Ross Handling Ltd. We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. At Ross Handling Ltd, customer satisfaction is our top priority, and we are delighted that our efforts to make you happy have been successful. We constantly strive to go above and beyond to ensure that our customers receive high-quality and reliable service. If there is anything else we can assist you with or if you require any further support, please do not hesitate to reach out to us. Our dedicated team is here to help and will be more than happy to assist you in any way we can. Once again, thank you for your feedback. We value your business and look forward to serving you again in the future. Warm regards, Customer Support Team Ross Handling Ltd

Posted 7 months ago

“Happy with the quality and strenth of the wheels but I am positive that I ordered 3.5 mm and recieved 50 mm. Had to make a new axle to accommodate wheels, not pleased with this part.”

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Posted 7 months ago

“Exceptionally expensive delivery costs but it arrived within a couple of days”

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Posted 7 months ago

“I have sent the wheels back, they didn't fit what I needed them for, you should have had them today”

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Posted 8 months ago

Dear Darren,Thank you so much for taking the time to provide us with your valuable feedback on your experience with Ross Handling Ltd. We truly appreciate it! I cant see your order has been put on our returns log as of yet, can you please forward proof of the delivery to ourselves to our sales inbox? sales'rosshandling.co.uk and we will be more than happy to review this further. We would like to take this opportunity to let you know that our dedicated team is always here to assist you. If you need any further assistance or have any questions, please don't hesitate to reach out. We are more than happy to help in any way we can. Once again, thank you for your kind words and for choosing Ross Handling Ltd. We look forward to serving you again in the future. Warm regards, Customer Support Team Ross Handling Ltd.

Posted 8 months ago

“There is little point in professing to be an online marketing organisation if the web site does not work, is too fractured to make navigation strightforward and ultimately requires the purchaser to phone in and complete the business manually.”

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Posted 8 months ago

“Hello, I received my order 1000201802 from you eventually as they were out of stock, however I returned them because they were the wrong size - my fault not yours. I explained this in a note enclosed with your wheels and subsequently with your support team. I enclosed one of the old wheels I was trying to replace and asked you to provide me 4 of those, paying any additional money accordingly. I have heard nothing since. Are you able to provide wheels similar to the one I sent or not? If not may I have a refund.”

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Posted 10 months ago

Dear Geoffrey,Thank you so much for taking the time to share your feedback about Ross Handling Ltd. It means a lot to us that you are satisfied with the service we have provided. Unfortunately, after reviewing the sample you sent through, there isn't anything we can provide that would be suitable for your requirements. With this we have refunded you for the goods received back. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out to us. We are always here to help and would be more than happy to assist you. Thank you once again for your valuable feedback and for choosing Ross Handling Ltd. Best regards, Customer Services

Posted 9 months ago

“Service good quick response my fault ordered the wrong size very helpful polite and professional would use them again. And recommend friends and family”

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Posted 1 year ago

“Delivery prompt, castors ok, problem with the 32mm castors, the colour of the China wheel is black not brown.”

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Posted 1 year ago

Hi John, Thank you so much for your feedback about Ross Handling Ltd. We value your input and work hard to make sure our customers are satisfied with their experience. We hope you’ll be pleased to hear that we are constantly looking for ways to improve our services and make sure our customer's needs are met. If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate your support and are here to help. Thanks again!

Posted 1 year ago

“Wrong product delivered but customer service have been good sorting out the problem still to recieve the replacement.”

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Posted 1 year ago

Thank you so much, Gerald, for your review of Ross Handling Ltd. We are really glad to have you as a customer and we are delighted to hear you are happy with our services. We strive to offer exceptional service and products, and we are glad that your experience with us was satisfactory. We greatly appreciate your feedback as it gives us the opportunity to continue making improvements. Once again, thank you for taking the time to leave your review. We value our customers and if you ever have any questions or need help in the future, please do not hesitate to reach out.

Posted 1 year ago

“Ordered on line and nothing happened Yoh ignored to email wurst to find out about order. only got a reaction when i phoned to enquire and told order been overlooked . Got the goods after 2 weeks and they are fine”

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Posted 1 year ago

Thank you so much for your feedback, Anthony! We strive to ensure our customers have the best service and we are always here to help if you have any questions or need any assistance. We really appreciate your words and we can only apologise that initially you didn't have the best experience. Please don't hesitate to reach out if there's anything we can do for you.

Posted 1 year ago

“Good range of products. Mediocre delivery considering cost.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, John! At Ross Handling Ltd, we really do care about customer satisfaction and we work hard to make sure our customers have a great experience. We are glad to hear that you are happy with our services. We strive to deliver quality products and to provide reliable customer service. If you ever need any help, don't hesitate to reach out and we will be happy to assist you. Thank you for being a valued customer!

Posted 1 year ago

“The items I bought were very good quality and at a fair price. My only gripe was with their speed of service which was very slow and it was only after I had contacted them, ten days after placing my order, that I was informed there was a supply problem. The phone call I received made me think my order would arrive imminently but I still had to wait a further week. After that, though, the items were just as described and did the job I needed them for with no difficulty. Just a pity I had to wait so long.”

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Posted 1 year ago

“Unfortunately, company dispatched the wrong parts initially. Dry good & efficient customer services department got the issue sorted rapidly & ensured the correct (ordered) parts were dispatched promptly.”

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Posted 1 year ago

Thank you, Robert, for your valuable feedback of Ross Handling Ltd. We are thrilled to hear that you enjoyed our products and services and appreciate you taking the time to write the review. It's really important to us that our customers are happy and we strive to ensure the highest levels of customer service at all times. We're glad that you felt you experienced this in your interactions with us. If you ever need any help or advice in the future, please don't hesitate to contact us. We're always happy to assist in any way we can.

Posted 1 year ago

“Took much longer than I had hoped for the order to arrive but it arrived in good condition and I'm happy with it.”

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Posted 1 year ago

Thank you for taking the time to provide us with your feedback, Phil. I can confirm that the goods left us a on the 3rd May after the order was placed on the 2nd as promised. It does look as thought the parcel has been stuck in the DPD system and not made its way to you. I have requested that our despatch team get a replacement out to arrive with you asap.We're extremely sorry for any inconvenience caused and of course contact can be made with our customer service team at any point on 0116 2764987

Posted 1 year ago

“Overall OK. My order did get stuck in your system for a few days - I had to call to progress the order so received items it later than expected.”

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Posted 2 years ago

“There were some delays in delivering parts of my order but in discussing this with customer service who responded by return and all were received within the week.”

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Posted 2 years ago

Thank you so much for your honest feedback regarding your experience with Ross Handling Ltd. We are very sorry to hear that your order went wrong and we would like to apologize for the inconvenience caused. Our team always strives to deliver the best services and ensure that our customers have a positive experience using our products and services. We really appreciate you taking the time to let us know about the mistakes made with your order and we hope that we can make it up to you. We are always open to hearing what we can do to improve our process and make sure that this does not happen again.

Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 9,835 reviews