Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

“Can't fault them for customer service. Item delivered when they said it would be. Kept informed all the way from dispatched to delivery. Item was quite grubby with a few marks I couldn't shift with soap and water though. It's only a replacement tyre but it looks old.”

Helpful Report

Posted 1 month ago

Dear Customer, Thank you for your review and for highlighting our customer service. We're pleased to hear that you were kept informed throughout the delivery process. However, we are truly sorry to learn that the item you received did not meet your expectations in terms of cleanliness. We strive to ensure that all our products are delivered in top condition, and it seems we fell short in this instance. Your comments regarding the appearance of the tyre are valuable to us, and we will investigate the matter further to enhance our quality control procedures. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your input and hope to serve you better in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 1 month ago

“I ordered a product (trailer tyres) that was listed on the web sit eas "In Stock" i ordered these as next day delivery as I needed these quite urgently. These two criteria where some of the main reasons I placed the order. When I contacted the sales team the next day to find out when I might expect delivery (as I had received no confirmation of dispatch, I was told that the "vendor" ? had only confirmed availability that morning. so these item where not in stock and not delivered next day! When I finally received the order the tyres had been stored and packed in such a way that they have become "Crushed" on fitting the tyres it was not possible to inflate them as the tyre beads where over 20mm From the wheel rims.”

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Posted 4 months ago

Dear Customer, Thank you for taking the time to share your experience with us regarding your recent order at Ross Handling Ltd. We sincerely appreciate your feedback and want to extend our apologies for the inconvenience you faced. We understand how frustrating it must be to rely on a product being “In Stock” only to find out otherwise, especially when urgent needs are involved. The communication from our sales team should have been clearer, and we are sorry for any confusion caused regarding the availability of your tyres. Additionally, we regret to hear about the condition in which your tyres arrived. We strive to ensure that all products are stored and handled securely during transit, and it’s disappointing to know we fell short of our standards in this instance. Please rest assured that we are addressing these issues to improve our processes moving forward. Your satisfaction is important to us, and we would appreciate the opportunity to resolve this matter to your satisfaction. If there are any other concerns you would like to discuss, please do not hesitate to reach out to us directly. Thank you for your constructive feedback. We hope to regain your trust and provide you with a better experience in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 4 months ago

“There was a delay in delivering wheels. When they did arive they were differant and not as good to ones shown online. When I asked about thisthis I was told that was an old photo and these are the replacemen ones”

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Posted 5 months ago

Dear Stephen, Thank you for taking the time to share your feedback regarding your recent experience with Ross Handling Ltd. We genuinely appreciate your insights, and I want to extend our sincerest apologies for the issues you encountered. I’m truly sorry to hear about the delay in the delivery of your wheels as well as the disappointment regarding the product not meeting your expectations. We understand how frustrating it can be when the item received differs from what was displayed online. Please know that we are actively working to ensure that our images and product descriptions are up to date to prevent this from happening in the future. Your experience is important to us, and we value your input as it helps us improve our services. If there’s anything else you’d like us to assist you with or further discuss, please don’t hesitate to reach out. Thank you once again for your valuable feedback, and we hope to better serve you in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 5 months ago

“Nothing wrong with the products but very disappointed that the website said they were in stock then i only get a call after i have ordered and paid to tell me neither item was available in sufficient numbers to fulfill my order”

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Posted 6 months ago

Dear Garry,Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Ross Handling Ltd. We truly appreciate hearing from our customers and their perspective on our services. We want to sincerely apologize for the inconvenience you faced regarding the discrepancy between our website's stock availability information and the actual availability of the items you ordered. We understand how frustrating it must have been for you to receive a call after placing your order and paying, only to find out that we couldn't fulfill your request due to insufficient stock. This issue is certainly not reflective of the level of service and reliability we strive to provide to our customers. Please accept our sincerest apologies for any inconvenience or disappointment this may have caused you. We genuinely value your feedback, as it helps us identify areas in which we can improve our processes. We would be grateful to discuss with you how we can rectify this situation and make things better for you. Your satisfaction is our top priority, and we are committed to finding a solution that exceeds your expectations. Once again, thank you for bringing this matter to our attention, Garry. We remain dedicated to delivering exceptional service, and we look forward to working towards a resolution that leaves you completely satisfied. Best regards

Posted 6 months ago

“Order was not sent in delivery time paid for. What I ordered wasn't in stock and replacement version wasn't the right size. After discussing with numerous people it seems they can't supply what I need despite website saying it does. Then in order to return the replacement item of the one I couldn't have it will now cost me money to send it back as the company don't offer this service. So long story short I have nothing and it's cost me money for the priviledge.”

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Posted 7 months ago

Dear Martyn, Thank you so much for taking the time to share your feedback regarding your experience with Ross Handling Ltd. We greatly appreciate your honest review and apologize for any inconvenience caused. We understand that you initially placed this order for a product that was on a 2 day lead time which was communicated to you on the day you ordered and an alternative product was suggested with the same measurements. We are truly sorry for the inconvenience this has caused you. Furthermore, we regret that the wheel you ordered online was the wrong size for your application. Additionally, we understand that in order to return the replacement item, you will be required to incur additional costs as we do not offer a return service. We sincerely apologize for this inconvenience and understand your frustration, this is due to us using a third party courier for all deliveries. We truly value your feedback. Best regards, Customer Service Team Ross Handling Ltd

Posted 7 months ago

“Ordered 6 x FT-24M10 online which showed to be in stock. Paid for order via Paypal and only placed the order because the items I required were shown as being in stock to ship. The following day, contacted by email to be told that of the six items I ordered, one was not available. OK these things happen, an alternate was offered which I reluctantly accepted. But I was then again contacted later that day to be told that actually they only had two FT-24M10 on stock and I again very reluctantly accepted the remainder of the order as alternates, so I at least got two of what I needed for our current project. The Items shipped and were recieved. However seven days after receipt of my orderwhich was paid for online by PayPal, I got via Email a Statement indicating that I still had not paid for the order and that money is outstanding. I have emailed Accounts at Ross Handling with a copy of the PayPal paid Invoice, asking them to sort out and correct their records. Basically ordering from Ross Handling has not inspired me with confidence. In future I would call them 1st to confirm that they actaully have the stock on hand.”

Helpful Report

Posted 9 months ago

Dear Gareth,Thank you so much for taking the time to provide us with your feedback on your experience with Ross Handling Ltd. We sincerely appreciate your honest review and apologize for the issues you encountered during your order. We understand your frustration with the discrepancy in stock availability and the subsequent alternative options that were presented to you. We sincerely apologize for any inconvenience this may have caused. Additionally, we apologize for the confusion regarding the payment for your order and the subsequent email statement you received. We have forwarded your concerns to our Accounts department and provided them with a copy of the PayPal paid Invoice to rectify the situation promptly. Your feedback is extremely valuable to us, and we assure you that we will take the necessary steps to address these issues internally and improve our processes moving forward. We understand that this experience has not inspired confidence in our services, and we would like to make it right. Please let us know if there is anything else we can do to rectify the situation or any specific steps you would like us to take to improve your satisfaction. We truly value your business and hope to have the opportunity to serve you better in the future. Once again, thank you for bringing these matters to our attention, and we look forward to hearing from you. Best regards, Customer Service Team Ross Handling Ltd.

Posted 9 months ago

“I thought the castors are of poor to average quality, expensive for the product given its lack of quality.”

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Posted 11 months ago

“We ordered 29mm brown castors and received the wrong size. We contacted you and you agreed to send the correct size which arrived a few days later. Unfortunately the replacement castors had white wheels rather than the brown. We have now left a message as it is the Easter weekend and await the outcome.”

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Posted 11 months ago

“Placed an order online as the website suggested stock, but was then told parts were out of stock and would be some weeks on backorder. I waited and after chasing was told of further delays but then offered a part-shipment which I accepted. The part shipment was never dispatched and eventually, some days later the full shipment arrived. This one small part caused delays in our completing the assembly of our products. Email communication throughout was slow and not very responsive.”

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Posted 1 year ago

“Still not received teh goods, your courier is letting you down.”

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Posted 1 year ago

“Speedy delivery, but sadly they sent me the wrong part ! I ordered a 50mm M10 hand know and they sent me a 60mm M12. I will try to make use of this one but no ideal.”

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Posted 1 year ago

Thank you for taking the time to let us know your experience with Ross Handling Ltd. I am sorry to hear that the wrong part was delivered and not in a timely manner. I apologize for the inconvenience this has caused and would like make it better for you.

Posted 1 year ago

“I placed an order on 27th September it is now 10th October and I have not received the items”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback Mal. I am sorry to hear that it has been over two weeks since you placed the order, but have not yet received it. That falls below our usual high standards of delivery and I apologize for the inconvenience this has caused. We are investigating this issue with our despatch team and you will receive your goods asap. Thank you again for taking the time to let us know about your experience.

Posted 1 year ago

“Puncture resistant tyre for ride on mower arrived miss-shaped. No way a diy-er would be able to fit this, even with tension straps. Had to use an inner tube to force it onto the rim - £6 wasted. Not happy, as packer would have known about it - no way did it get linked in uk transit.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback and taking the time to let me know about your experience. I am so sorry to hear that the tyre arrived misshapen. Please feel free to get in touch with our customer service team and we will happily get this resolved for you. 0116 2764987

Posted 1 year ago

“We ordered the parts, paid then received an email saying out of stick for 3 weeks woukd have been nice if we were told when ordering !!”

Helpful Report

Posted 1 year ago

Thank you so much, Phil, for taking the time to let us know about your experience with Ross Handling Ltd. We truly appreciate your feedback. We are so sorry to hear that you ordered the parts, paid, and then were informed that they would not be in stock for 3 weeks! That must have been incredibly frustrating. We could have done better in letting you know about the potential delay before you ordered.

Posted 1 year ago

“Ross Handling is normally my go-to suplier for castors, but this order has been a disappointment”

Helpful Report

Posted 1 year ago

Dear Tony, Thank you for taking the time to provide us with your feedback about your order from Ross Handling. It is much appreciated. We are sorry to hear that you have been disappointed with this order and that Ross Handling is not usually your go-to supplier for casters. We would really appreciate if you could tell us what we can do to make things better. Your feedback will help us to improve our services to you and other customers in the future. Thank you again for your honest feedback.

Posted 1 year ago

“Castors ordered and paid for, including next day delivery, as they were urgently required were not supplied - Obviously a "picking error" - No compensation only a credit for the difference in cost.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Ross Handling Ltd, Christopher. We regret to hear that the castors that were ordered and paid for with next day delivery that were needed urgently, were not supplied correctly. It seems to have been a picking error which unfortunately at times do occur. We of course would have been more than happy to rectify the issue and get the correct castors out to you but i understand they were needed urgently. A refund was issued to ensure you had no over payed from the castors and we send our sincere apologies about the mix up.

Posted 1 year ago

“I wanted four top hats for two wheelbarrow wheels, when the items said 2+ £1.25 I assumed that if I clicked 2in the quantity box I would get four and they described it as top hats as more than 1 but they were £1.25 each and I only got 2 with a delivery pcrice of around £8 which is criminal very confusing”

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Posted 1 year ago

Thank you so much, Humphrey, for taking the time to share your experience with Ross Handling Ltd. We are very sorry that you didn't have the best time ordering with us. We appreciate your feedback and would like to make things better.

Posted 1 year ago

“Not as ordered. Ordered 600 twin wheeled castors online, (TW5001 M10X15) no brake, m10 threads. Said in stock, 2 day delivery. 2 days pass and no wheels. Phoned to find out what was happening. Was told they didn't have enough in stock.(?). Told them I would have what they have got, but I needed them next day delivery. Was told that they probably couldn't get them put together intime. I said send me the wheel s and I will put the M10 threads in myself I really need them next day, this was on 2/6/2023. OK i was told. The next day NO WHEELS. Finally got the wheels and threads on Tuesday 6/6/2023. Not Happy as needed them for the weekend to get orders ready for delivery. Ended up with 251 wheels unbraked (which I asked for) and 49 wheels braked (that I did not ask for) enough threads for 251 and then and assortment of 42 wrong threads. Phoned up and asked what was happening and I would now need 49 more castors with the thread in them. Not sure when these arrived but the arrived at the invoice address and not the delivery address, I have not opened the box because we forgot to bring them to work but I am assuming that they are ok. Still waiting for the 300 rest of order. What do I do with the ones I do not need or ordered, I am not going to pay postage to send them back, if you send me a returns postage then you can have them back. When will I get rest of order.”

Helpful Report

Posted 1 year ago

“The wheel I ordered was advertised as having a 16mm axle bore. In practice it turned out to have a 15mm Axle bore, necessitating me to source an axle from elsewhere instead of using the old one. I have kept the wheel, as it is the closest match to the old wheel I was replacing. Price and delivery were OK”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback on Ross Handling Ltd, Dave. We really appreciate you taking the time to let us know about your experience. We apologize for any inconvenience caused by the difference in axle bore between the wheel you ordered and what you received. We understand that it caused you to have to source an axle from elsewhere rather than using the old one, but we’re glad that the wheel was still a good enough fit for you to keep. At Ross Handling, we strive to deliver quality products and services, and acknowledge that in this case we didn't meet our own standards. We hope that you were still satisfied with the Price and delivery you received. We would like to learn more from you though - is there any advice you could give us on how we could improve our service in the future? Thank you again for taking the time to share your experience with us.

Posted 1 year ago

“Placed an order for 4m lengths of 25mm box sections with jointers. Was supposed to arrive within 2 days. After the 3rd day I emailed asking where my order was. Got an email back that was blatant BS that the courier hadn't done anything with it since collecting it and was told it would be re dispatched. Strangely enough turned up the very next day. Product itself was very good.”

Helpful Report

Posted 2 years ago

Thank you so much for taking time to leave us feedback about your experience, Peter. We apologize for the hassle you experienced when placing an order with us and the delay in delivery. We are really sorry for the inconvenience this caused you. We will be looking at this internally to make sure any issues are prevented moving forward. Thank you for your time and understanding.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Ross Handling Ltd Reviews