Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,835 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,835 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Haemmerlin 400 wheel. Turns out Haemmerlin have wheels of different diamters so it didn't fit. Apparently I should have looked more carefully at all the dimensions. I returned the goods at my own cost via recorded delivery and still haven't had a refund 1 week later.”

Helpful Report

Posted 6 months ago

“Dreadful unbending aftersales customer service. Sadly, cannot recommend - the product and delivery was fine but on discovering that we needed an axle bolt for the wheel, it was their 'policy' to only send by courier at a cost of £6.95 instead of being prepared to pop it in the post. Utterly dispropotionate but would not bend from the ir 'policy'.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to provide us with your feedback on your experience with Ross Handling Ltd. We sincerely appreciate your valuable input and apologize for the inconvenience you faced with our unbending aftersales customer service. We are truly sorry to hear about the issue you encountered when you discovered the need for an axle bolt for the wheel. We understand your frustration regarding our policy to only send it via courier at a cost of £6.95, instead of accommodating your request to send it via post which, as explained in email, we do not offer as part of our service. We genuinely value your recommendation and sincerely apologize for falling short in this instance. Your feedback is crucial in helping us improve our services. We are committed to addressing your concerns and ensuring that such incidents do not occur in the future. Once again, we sincerely appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you and the opportunity to make amends. Yours sincerely, Customer Service Team Ross Handling Ltd.

Posted 6 months ago

“Ross Handling are very unprofessional and I will never use them again. I was told the product was in stock when I rang up. Then I ordered it online straight after the call and paid for next day delivery , to receive an email saying it wasn’t in stock. When I rang up to request a refund for the next day delivery charge I was told that I was getting one because I did order it before 2 o’clock so when I received my order 2 days last that was next day delivery according to Ross Handling. It says on they website if you order before 2 o’clock it will be same day delivery but after 2 o’clock it will be the next work day. So I ordered it on Tuesday next working day is Wednesday but it came on Thursday and I was told that was the next working day. Place is a joke.”

Helpful Report

Posted 7 months ago

Dear Lee,Thank you so much for taking the time to provide us with your honest feedback about your experience with Ross Handling Ltd. We greatly appreciate your input and apologize for the inconvenience caused. We are truly sorry for the unprofessional handling of your order and the inaccurate information provided. It is our priority to ensure that our customers receive accurate information and prompt service, and we deeply regret any miscommunication or inconvenience you may have experienced. We understand your frustration regarding the stock availability and the discrepancy in the delivery timing. We apologize for the confusion on your behalf for not meeting your expectations. As stated clearly on our website, all orders placed after 2pm will not be despatched on that date and will be processed the following day, your order did not arrive late. I would reccomend in future you place all orders before our 2pm cut off to save any dissapointment. Once again, we sincerely apologize for any inconvenience caused, and we genuinely value your feedback. We hope that you will consider giving us another opportunity to serve you better in the future. Warm regards, Ross Handling Ltd.

Posted 7 months ago

“Placed or on Monday for next day delivery which never arrived. Several phone calls later over 2 days still nobody could tell me when I would receive my order so cancelled on Thursday. Ordered with another company which arrived on Friday. Well done DPD for letting down Ross handling losing them another customer”

Helpful Report

Posted 7 months ago

Dear Ian,Thank you so much for taking the time to provide us with your feedback regarding your experience with Ross Handling Ltd. We truly appreciate your willingness to share your thoughts with us. Firstly, we would like to apologize sincerely for the inconvenience caused by the issues you faced with your delivery. We understand how frustrating it must have been to have placed an order for next day delivery, only to find out it did not arrive. Furthermore, the lack of information and multiple phone calls must have added to your frustration. We are truly sorry for any inconvenience caused. We are also disappointed to hear that you had to resort to canceling your order and seeking an alternative with another company.. We understand that such actions should not have been necessary, and we acknowledge that our chosen delivery service, DPD, let us down on this occasion. We genuinely value your feedback and take it seriously. Our priority is to ensure that our customers have a seamless and satisfactory experience with us.

Posted 7 months ago

“I completed an order online and had excellent service then, with a second order I placed by phone with the sales team and not online, the service was terrible. I paid for next day delivery and now 6 days later all that I know is that it was delivered to my old address (I moved 7 years ago) and not to my current address which was updated on my online account. I’m still waiting for my delivery and DHL don’t appear to know where it is.”

Helpful Report

Posted 9 months ago

Dear Jonathan, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Ross Handling Ltd. We truly appreciate your candid comments and apologize for the inconvenience you have had to endure. We understand that your initial order, conducted online, was met with excellent service. However, we deeply regret that your second order, placed over the phone with our sales team, failed to meet your expectations. We apologize for any inconvenience caused, especially regarding the incorrect delivery address and the subsequent confusion with DHL. Once again, we sincerely apologize for any frustration this may have caused you. Your feedback is vital to our continuous improvement, and we appreciate your patience and understanding in this matter. Best regards, Customer Support Team Ross Handling Ltd

Posted 9 months ago

“Do not buy anything from this company, they don’t know their products and are just middle Men making money, I ordered specific make and model tyre for ATV and because they couldn’t get item stated in stock sent out another make and tread pattern, you can’t change odd tyre on atv without looking stupid, at’s are all about tyres .”

Helpful Report

Posted 10 months ago

Dear Bruce,Thank you for taking the time to provide feedback about your recent experience with Ross Handling Ltd. We really appreciate your feedback and apologize for the inconvenience caused. We understand that you ordered a specific make and model of tyre for your ATV and were sent a different make and tread pattern instead, which can be frustrating. We completely agree that ATVs are all about the tyres, and we apologize for not meeting your expectations in this regard. With this, we did issue a full refund including shipping at the time the complaint was raised by yourself. Thank you once again for your feedback and for bringing this matter to our attention. We are committed to continuously improving our services and ensuring that our customers have the best experience possible. Best regards, Customer Support Team

Posted 9 months ago

“Recently I bought a plastic handle from this company. It was a mistake. Not only was the handle provided without screws or info on screws ie the size etc, they could not tell me where to buy , i treid homebase and other hardware stores which means they are just not that easy to get. Ross charged me a big sum for a sparepart which i thought was incomplete, and when requested for advise, they came back with unhelpful reply. In addition i asked for a VAT invoice and they have the audacity to say that because i bought this online, they cant give me one. Are they helping individuals and businesses by having that attitude?”

Helpful Report

Posted 11 months ago

“RH lost order in there system had to chase up twice to get goods ordered. No reason or apologies given. Buyer beware.”

Helpful Report

Posted 11 months ago

“Sadly the tyres came crushed out of shape and won't fit anywhere near the seals, I now have to take to a tyre place to see if they can bazooka them on.”

Helpful Report

Posted 11 months ago

“Great stock and easy online purchase, but get this, 3 brass antique castors and 4 brass castor cups cost an eyewatering £76. I contacted their customer services regarding delivery costs but got nowhere. My advice is look for stock elsewhere.”

Helpful Report

Posted 1 year ago

Dear Jon,Thank you so much for taking the time to provide us with your feedback on your experience with Ross Handling Ltd. We truly appreciate your honest review and for bringing these issues to our attention. We apologize for the inconvenience you faced regarding the pricing of the 3 brass antique castors and 4 brass castor cups. We understand that the cost may have been unexpected and we regret any frustration it may have caused. Additionally, we apologize for your disappointment in the lack of assistance you received when contacting our customer services regarding the delivery costs. Your advice to explore other stock options is duly noted, and we understand your desire for a more satisfactory experience. We genuinely value your business and would like to make things better. We would greatly appreciate it if you could share any specific suggestions on how we can improve our service to meet your expectations. Once again, thank you for your valuable feedback, and we hope for the opportunity to serve you better in the future.

Posted 1 year ago

“~Sadly they did not fit and when we asked if you had a smaller fitting you just said no.”

Helpful Report

Posted 1 year ago

Dear Simon,Thank you so much for taking the time to provide us with your feedback on your recent experience with Ross Handling Ltd. We truly appreciate your input and value your opinion. First and foremost, we would like to sincerely apologize for the inconvenience caused by the ill-fitting product. We understand how frustrating it can be when the item does not meet your expectations. We regret that our response regarding a smaller fitting was not satisfactory, and we apologize for any confusion or frustration this may have caused. At Ross Handling Ltd, it is our utmost priority to deliver only the highest quality products and provide excellent customer service. Your feedback plays a vital role in helping us achieve this goal, and we genuinely appreciate your support in making things better. Once again, we sincerely apologize for any inconvenience caused

Posted 1 year ago

“Did a "google" search for car/van tyre innertubes. Got "Ross Handling" recieved 4 innertubes for wheelbarrows. Then there is the agro of returns ,,,and the cost????”

Helpful Report

Posted 1 year ago

“Wouldn’t use again”

Helpful Report

Posted 1 year ago

“Ordered on 14/12/23, I have not yet received the order (02/01/24).”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Ross Handling. We apologize for the delay in your order being received, and we understand your disappointment.

Posted 1 year ago

“You are joking. Where are they? I wish a full refund Harvey TQ60JG”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback about your experience with Ross Handling Ltd, Dave. I am truly sorry to hear our third party courier has let you down on this delivery. We would really appreciate the opportunity to make this right, and would love to offer you a full refund for your purchase. I apologize for the inconvenience this has caused and would like to learn how we can make things better for you. Please let me know if there is anything else we can do to improve your experience with us. Thank you again for your feedback.

Posted 1 year ago

“Well you did ask for a review, it's not happy reading Your Order #1000189836 Placed on 23 Aug 2023, 19:49:37 for Pneumatic Trolley Wheels 280mm with Ball Journal Bearings SKU: PWP-280-4-25-76/D Qty 2 The delivery note was correct except there were two 20mm bore wheels delivered. I rang customer services and they agreed to send replacements. I asked several times whether the incorrect ones should be sent back and was told it costs too much to return goods. Next delivery was on 1st September, except it was only one wheel, correct size this time. Customer services said it was too late to ship another one that day as the shipping department had gone home. Next delivery was on 6th September, one wheel but it was a 20mm bore again, delivery paperwork was correct for a 25mm bore wheel. I rang customer services who assured me the correct wheel would be with me next day. I was asked to send all three 20mm wheels back, so I packaged them up and the driver would have the returns paperwork. The driver didn't have the returns paperwork but took the box anyway. Next delivery was on 7th September with the correct 25mm bore wheel. These dates may be one or two days either way.”

Helpful Report

Posted 1 year ago

Thank you very much, Kevin, for taking the time to provide your review of the services we provided for your order #1000189836. We are sorry for the trouble this caused you. We appreciate you bringing the matter to our attention as it helps us ensure future orders are fulfilled correctly.

Posted 1 year ago

“Someone placed an order using an email address we own (ie not their own) Went out of my way to call customer services (after emailing and getting no reply) and they said they would contact the customer and update the records. So far I have 10 emails ranging from order confirmations, to promotions, to feedback requests etc, and no matter what I unsubscribe from they still seem to come in. Please, all I ask is that you stop contacting us. Your castors look great, but I dont want any right now.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Mile. We truly appreciate you taking a moment to share your experience with Ross Handling Ltd. We apologize for the troubles. We will do our best to make sure that this doesn't happen again. Is there anything else we can do to make things right? Again, thank you for taking the time to let us know about this issue.

Posted 1 year ago

“Castors arrived and were the wrong size. Sold as 8mm, arrived with a 5mm diameter thread. Would accept responsibility and would not arrange collection/refund. So be aware if you need to return an item to this company it is at your expense and time. I wouldn't use the again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to review Ross Handling Ltd., Angelo. We appreciate you letting us know about your experience. As discussed with our sales advisor these only come in a m8 thread and we would have been happy to accept for you to return the products for a refund if these were not suitable.

Posted 1 year ago

“Was going to order more feet but your crazy postage on last order of £19 was unacceptable. I regularly get much heavier items from Axminster supplies etc etc with much less postage charge. I have asked post office locally here to estimate charge of the five wee feet I ordered and they said £4.50 maximum....!!!! Duncan Mackenzie”

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Posted 1 year ago

Thank you for taking the time to share your experience with Ross Handling Ltd. We truly appreciate your feedback and apologize for the shipping costs. Unfortunately DPD class your address as scottish highlands which is why the delivery costs are higher than our standard

Posted 1 year ago

“The product is fine. Delivery is awful. They use DPD. Day one, no-one turned-up at the stated window. Day two (re-arranged) received an email to say driver couldn't find anyone at home. I was at home so I immediately rand Ross customer service. Agent said they could see where the driver was..he was 45 minutes away and so lied. I asked what was going to be done. Agent said they were powerless to do anything as DPD would just ignore them. Day three...delivered by same driver. Ross's reputation is being destroyed by DPD”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience, Alan. We apologize for the experience you had with DPD. We are so sorry that our delivery service was insufficient. We have been looking into any other delivery options to avoid situations like you had yourself. Thank you again for taking the time to share your feedback.

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,835 reviews