Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,861 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection, keen prices and prompt delivery. What more could you ask for?”

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Posted 4 years ago

“Excellent service”

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Posted 1 day ago

“I bought some cadtors from Roos Handling and I was very pleased with the quality of the product and how quickly they arrived. The sales desk were very helpful with recommending what i needed. I would highly recommend this company to anyone.”

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Posted 3 days ago

“Good quality plastic wheels”

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Posted 4 days ago

“excellent service and delivery, could have been more helpful on the phone”

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Posted 5 days ago

“Very helpful on the phone, very prompt delivery.”

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Posted 5 days ago

“Excellent service - both on the phone and subsequent delivery . Highly recommended”

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Posted 5 days ago

“Brilliant product, first class service what more do you need ?”

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Posted 1 week ago

“great item well packed and quick delivery”

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Posted 1 week ago

“They had the product I needed at the right price and they were easy to find on the Internet”

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Posted 1 week ago

“very good service, damaged tube replaced right away next day. Thank You.”

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Posted 1 week ago

“Some time ago I purchased a set of wheels and axel tubes plus accessories in order to construct a speciailsed trolly. This was modified to try to make some improvements. I need two replacement tubes 1000mm x 12mm OD with a bore of 8mm. Simmilar to the original supplied.”

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Posted 1 week ago

Dear Clive, Thank you for your review and for choosing Ross Handling Ltd for your trolley construction needs. We appreciate your feedback regarding your purchase and your interest in sourcing replacement axel tubes. We understand that modifications can lead to the need for additional parts, and we’re here to help with your request for the specific tubes you need. While we can’t guarantee immediate availability, we recommend reaching out to our sales team directly so they can assist you further in finding the right components. Your insights are invaluable to us, and we look forward to providing a solution that meets your needs soon. Best regards, Customer Service Team Ross Handling Ltd.

Posted 1 week ago

“Really good replacement”

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Posted 1 week ago

“Arrived in good time, good courier company, good comms, fitted well”

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Posted 1 week ago

“Unfortunately I have not received my purchase and had no contact with either the couriers or Ross until I emailed asking for information. I was told delivery failed twice and was refused once, not by me, and I would have to pay another £8+ to retry delivery. Haven't a clue who the couriers are but Ross needs to deal with them. Requested a refund. Not acceptable”

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Posted 1 week ago

Thank you for getting in touch. I’m sorry to hear about the issues you’ve experienced with your delivery. After reviewing the tracking information, I can confirm that delivery was attempted on four separate occasions by DPD. Additionally, the courier requested further delivery instructions to confirm your address, but unfortunately, no response was received. As a result, the parcel was returned to us. As we use third-party couriers, and in this case the delivery was unsuccessful due to a lack of communication between the recipient and the courier, we regret to inform you that reshipping charges are applicable. These charges are passed on directly from the courier service. We completely understand how frustrating this situation must be and apologise for any inconvenience caused. Kind regards Customer Service

Posted 1 week ago

“Easy to order and prompt delivery. A issue with one item was dealt with by replacement which arrived the next day.”

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Posted 1 week ago

“I was looking for a specialised set of wheels and bushes/spacers. Ross Handling had just the items I was after. It was easy to check the specifications online and order the relevant items. They arrived quickly and were of good quality.”

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Posted 1 week ago

“The Castors i ordered came next day and were just what we wanted, good quality.”

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Posted 1 week ago

“Ordering was simple and delivery as promised”

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Posted 2 weeks ago

“Ordered online for collection at the warehouse. The parts were ready when I arrived and well packaged. Staff were friendly and helpful. Will be ordering again as easy process from start to finish.”

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Posted 2 weeks ago

“The outside diameter of the leading edge of the reducing bush far exceeded 1" No response to the request to check stock holdings. As 8o yr old pensioner technically unable to send photo to email !!!!!”

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Posted 2 weeks ago

Dear David, Thank you for your review and for bringing these concerns to our attention. We regret to hear that the reducing bush did not meet your expectations regarding its dimensions and appreciate your feedback on our stock communication. We understand that as an 80-year-old pensioner, technology can sometimes be challenging, we do however require a photo of any discrepancies on goods received to enable us to investigate these issues accurately. We sincerely apologize for any inconvenience this may have caused. Your feedback is invaluable to us as we strive to improve our service and ensure that all customer inquiries are addressed promptly. If there's anything further we can assist you with or if you have additional feedback to share, please feel free to reach out. We're here to help and hope to provide you with a more positive experience in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 2 weeks ago

Ross Handling Ltd is rated 4.8 based on 9,861 reviews